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  • Catsweazle
    1 posts

    @ubi-borealis I have the same issue, On Xbox x. 90 hours in and it is extremely disappointing to read that this has been a known issue for 3 months, and Ubisoft has not seen fit to address it, let alone fix it.
    Perhaps your customers must bear part of the responsibility, and trawl the message boards prior to purchase to learn as to whether you are selling a completed product, or just a work in progress. Buyer beware I suppose.

  • greena75
    4 posts

    I have this glitch as well and cannot progress or complete my game. I've done everything else possible, but I'm stuck. I have filed tickets and have uploaded my save file.

    I would recommend that as many of you as possible file complaints online via the Better Business Bureau. I did so myself today, as there seems to be no end in sight to this. Complaints are public and impact the overall rating the company has. I have had some instances where I have filed complaints when businesses do not own up to bad practices/faulty products/etc. and they can tend to be responsive because these are public complaints.

    I referenced both this forum and the known issues forum with links to demonstrate that the problem has existed for some time, and emphasized that the glitch creates a broken product - It isn't on the consumer/gamer to have to start a brand new game if no earlier save was available because of this.

  • porcupine_racer
    4 posts

    So, I was playing last night, just searching for the hidden treasures. I've completed everything except the pig quest on Cent and Jotunheim. I logged in today and I'm able to access the quest! Not sure if that helps anyone, but happy to answer any q's if you have them.

  • Rebuildingz
    13 posts

    @porcupine_racer some person on reddit also managed to fix it by literally using Eivor to push the characters in the church back into the villa, where the cutscene triggered. He said it took him an hour and a half to push the npc all the way there. I don't have the patience to do that, haha.

  • FallingRelic0
    2 posts

    It’s February, how the hell is this bug still here?!?!
    does anyone at Ubisoft work????

  • FallingRelic0
    2 posts
    This post is deleted!
  • Olex_S
    1 posts

    @rebuildingz I have tried this. Didn't work for me. Took me a few hours for this..

  • nordavinda80
    3 posts

    @mmkaver17
    I have the same bug. In addition, I can't finish the Cyniwulf and Ynsane mystery either. The three are just playing there together, but nothing happens. This game is soooo filled with bugs. 😞

  • FaZe_Riceman
    6 posts

    @rebuildingz tried that too, didn't work for me

  • guest-pa9jr0LY
    1 posts

    I started playing last week on Xbox One and have now encountered this issue. Looking at this thread is disheartening. One of my favourite game franchises and this bug lingers.

  • Teen_Party
    3 posts

    Can you please provide all of us a resource to receive full refunds? It's been three months without a single meaningful update.

  • ClassAction2021
    4 posts

    I've put in close to 200 hours, only to stumble upon this game-breaking bug! There is no way around it, unfortunately.

    So the game is going back in the case ... permanently. I want a refund, or you'll likely face a class action suit from pis sed off gamers.

    This bug was reported months ago, yet you've done absolutely nothing to patch it. Why is that?

  • ClassAction2021
    4 posts

    @rebuildingz This doesn't work.

  • ClassAction2021
    4 posts

    @ubi-borealis You can shove that 😊 where the sun doesn't shine! Game-breaking bugs like this do more to wreck your brand than you can imagine. After this, I will NEVER purchase another of your titles.

  • ClassAction2021
    4 posts

    @slickjake I would like to join others in pursuit of this. It needs to be done to send a powerful message to all devs. and publishers not to punish consumers for rushing a title out before it has been polished.

  • shyam3010
    84 posts
    This post is deleted!
  • shyam3010
    84 posts
    This post is deleted!
  • greena75
    4 posts

    @greena75 Everyone - For those of you who are interested, I thought I'd share the progress of my BBB complaint - and I encourage all of you to file here https://www.bbb.org/us/ca/san-francisco/profile/computer-hardware/ubisoft-entertainment-inc-1116-13891 Everything you file in the complaint and the responses from Ubisoft all become public on BBB's website once they update. Mine isn't there yet, but the investigation is opened. I have received back via the BBB Ubisoft's initial response, which is very generic as I suspected it would be:


    Hello!
    My name is Sonja and I am the Escalations Specialist here at Ubisoft Support. We received your email and I wanted to thank you for raising your concerns with us. I’m sorry to hear you’ve been having difficulty with one of our games, I would be happy to look into the issue and offer any additional assistance I can.
    In your response, could you please provide me with the details of the issue you are experiencing:
    - Have you opened a support ticket with us? If so, what is the number (so I can check and see what troubleshooting has already been sent)?
    Once I have this information, I’m going to investigate the any communications you’ve had with Support regarding this issue to get a stronger understanding of what you’re experiencing and then I can determine what we can do to move forward towards a resolution from there. Thank you for your patience and I’m looking forward to hearing back from you.
    Best Regards,
    Sonja
    Ubisoft Support

    This ignores some of the specifics in my post - i.e. referencing Ubisoft's own threads demonstrating this is a known problem. I'll update again after the next response from Ubisoft.

    That being said, I provided both tickets I've filed and reiterated again that this matter would seem to fall under the FTC's definition of consumer fraud - the game is still being sold with game-breaking bugs and Ubisoft does not provide consumers with a warning that the product may or may not work all the way through.

    I would just say to be as factual and detailed as the word count on the BBBs site allows.

  • Master_Camper
    1 posts

    Same problem here as everyone else. Seeing this issue being open for months without a fix is disheartening. I have 22 hours on game but i certainly don't want to go through all of that again just for this bug. And certainly do not want to go any further if it prevents you from completing the game. Looks like the only way is to ask for a refund.

  • caseytatum99
    1 posts

    I am having this issue also and can not progress. How do I go about talking to someone at ubisoft to give game files?

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