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  • GreenTea13121
    41 posts

    I have this problem as well on the PS4

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    Sunniva is dead and the quest has no marker.

  • Ubi-Borealis
    Ubisoft Support Staff 1910 posts
    Best Answer

    Hello there!

    Thanks for letting us know that the issue has been resolved for you following TU 1.2.1, @guest-zXmOc8i1 😄

    Has this issue been resolved for anyone else? I've checked on the investigation and the development team is still taking a closer look at this issue. I've reached out to them for an update. If anyone else is able to confirm that Sunniva is now alive for them, I'll pass this information along for a closer look.

    @Tdunbug2010 - I'm sorry to hear you're unable to proceed in "Scorched Earth." I would recommend opening a new thread about this, as it is a different quest to "Under the Skin." Please include a video that shows you're unable to interact with Soma as she's dead. We can then pass this on for further investigation.

    Thanks! 😊

    Official Response
  • Rachel280990
    24 posts

    @greentea13121
    this is exactly the same for me, I have tried starting another quest and she still appears dead. The quest doesn’t appear on the map either. I don’t know whether they are fixing it?

  • Luxorianin
    Original poster 21 posts

    Another day, and problem wasn't put on list with know issues...

  • speedamg
    17 posts

    @luxorianin itll take a year like odyssey before they recognize and fix the problem 🙂

  • Rachel280990
    24 posts

    @speedamg

    what?! A year??

  • GreenTea13121
    41 posts

    @ubiexcellent
    So like I said, I also have the problem with Sunniva being dead on the PS4. Is there any news on what's going on? This is kind of a game breaking bug. I can NOT continue the MAIN STORY LINE because the quest is bugged. This is a HUGE problem and not as entertaining as not being able to remove the Samhain skull cape. (I also have that bug going for me as well, but I really don't mind it since it makes every cutscene hilarious.) please please please please fix this problem.

  • Rachel280990
    24 posts

    please fix this

  • GreenTea13121
    41 posts
    Thankfully i only lost 1.5 hours but you have to reload before she is killed. I killed her burning the hay underneath her at the start of the previous quest where you get the shield in the cave. I guess once you kill a character they cant come back


    @UbiExcellent
    Ok, what I really want to know is why an ESSENTIAL NPC was killable in the first place? I mean, I might have accidentally killed this NPC at some point and just forgotten, because if an NPC is killable they normally aren't essential. Heck, even world event NPCs aren't killable, so why is this MAIN STORY QUEST NPC killable??

  • Luxorianin
    Original poster 21 posts

    @greentea13121
    Overall, there should be some way to force the respawn of certain NPCs or creatures. Like... Exit Animus, Go in Animus again and NPC's are reset. For example, in the village I accidentally killed a bald horse and only its corpse appears to me every time.

  • GreenTea13121
    41 posts

    @ubiexcellent
    So any word on a fix? Or is my game just permanently stuck at this point in the game? I wouldn't mind so much if this wasn't a MAIN STORY quest, but it is and that has kind of broken the game.
    I mean, I guess I have gotten enough enjoyment out of the game and I can HOPEFULLY look forward to the DLCs since I have the season pass, but I would really like to be able to finish the games main story line without having to start over. please?

  • Rachel280990
    24 posts

    i miss playing it

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    Hi folks! I'm sorry for the continued hardship caused by this issue. For those of you that are still unable to proceed due to Sunniva being dead, please upload your save files to a support ticket, then share your case numbers here.

    @GreenTea13121 I appreciate you uploading this image. At the moment, our teams are still looking into this error, so I am afraid I do not have any new information to share. As soon as I've received an update, I'll update this thread.

    Official Response
  • GreenTea13121
    41 posts

    I've noticed something. Sunniva is one of the NPCs doing the Yule missions.
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    So there are two Sunniva NPCs in this game. Not sure if things will clear up once the Yule stuff goes away. (then again, I heard that it's already supposed to be gone, so the fact that I still have the Yule stuff probably means I have yet another bug and things aren't going to get better)

  • Roltel
    29 posts

    It seems a rather big oversight that npcs required for a quest are killable, and don’t even resurrect. Even area mob enemies respawn after a time, but some necessary quest npcs don’t?

    i’ve had the same problem in the Silver Wind Elder world event. It appears that while these necessary npcs can’t be killed by Eivor, they’re susceptible to environmental death (fire in this case, and lynxes in Silver Wind Elder)

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @greentea13121 That's extremely bizarre, since the Yule Festival has indeed ended. I'd recommend completing the steps listed on our basic troubleshooting guide for the PS4 to troubleshoot this issue with the Yule Festival further. Should the issue continue, please let me know.

    Official Response
  • GreenTea13121
    41 posts

    @ubiexcellent
    Restarting the game and PS4 got rid of the Yule stuff. Sunniva still dead though 😞

  • Roltel
    29 posts

    @greentea13121 It’s also happening to World Event nps. Just hope the message gets around to the higher up devs and at the very least this bug gets acknowledged. It’s really game breaking. The trouble is I guess that it’s random, in that it’s only happening to those people who’s npcs were unlucky enough to be in the path of some environmental death trap.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @greentea13121 Thanks for the update! Would you be able to provide your affected saves?

    @Roltel I'm not sure if this would be possible, but do you have any footage showing these NPCs are dying via environmental factors? If so, please share the video link here, so I can add this to the current report for this issue.

    Official Response
  • Roltel
    29 posts

    @ubiexcellent
    I just tried to submit video and images of the dead npc in Silver Wind Elder. Using your “Take Photo or Video” tool on the forum, I got an error message “you do not have privileges” when I tried to submit the video. When I tried to submit the image, I was told “image dimension was too big”. When I try to get the saved images from my device, I’m told “format not supported”. Any suggestions?

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