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  • HawkeyeFan007
    1 posts

    Guys, earlier today I started a chat with Ubi support and apparently the Series X controller is not “officially supported” on Xbox One to play Valhalla.

    The support guy sent me this link and said there was nothing they could do to fix it https://support.ubisoft.com/en-US/Article/000080338/Supported-peripherals-for-Assassins-Creed-Valhalla?isSso=true&refreshStatus=noLoginData

    He said that other controllers “may work, however they are not officially supported and may require third party software to work”

    ”Once again I apologize for misinforming you - there's nothing we can do to help in this situation unfortunately” - he sent me this, so basically support isn’t helping us the way we need smh.



  • MuteUnicorn
    1 posts

    Ok, so this is a major issue now. Brand new robot white controller, Xbox one, AC V and together should be amazing. It's not. It's a joke.
    Come on Ubi, you're better than this.




    Are you all playing on Xbox One, or a different Xbox variant? (Xbox one)
    Are you using an original Xbox One controller, (brand new genuine robot white Xbox controller).
    This this issue only seem to occur in AC Valhalla? (Yes, only AC V. all other games and apps are unaffected)
    Does this issue occur in the main menu, or only when playing?(As soon as game loads)
    Do you have another Xbox profile? (No, only one profile)

  • SniperWorm_xbox
    2 posts

    @HawkeyeFan007 - following the link the Series X controller is supported.

    Below is a list of officially supported peripherals for each platform:
     
    PC
    Keyboard and mouse.
     
    Xbox One
    Xbox One Controller.
     
    Xbox Series X|S
    Xbox One Controller.
    Xbox Series X|S Controller.

    PlayStation 4
    Dualshock 4 Controller.
     
    PlayStation 5
    DualSense Controller.

  • diploidhelix
    14 posts

    @sniperworm_xbox

    Thanks so much for this info. Why they couldn't just announce that on this forum. It would have saved a lot of time.

    So, Xbox Controller X not supported on Xbox One. Ridiculous.

  • jadeus1
    1 posts

    @ubi-raziel

    I have an Xbox One and my boyfriend has an Xbox Series X. We collectively have 1 brand new Xbox Series X Blue Shock controller, a Xbox Series X black controller and an Xbox One Halo edition controller.

    We tried all three controllers on both Xboxs:
    The Xbox one controller worked perfectly for all tests.
    The blue shock controller did not work on my account for AC Valhalla on the Xbox One, but worked on my account for the Xbox Series X, and worked on my boyfriends account for both the Series X and Xbox One.
    The Xbox Series X black controller worked exactly the same as the blue, did not work on my account for AC Valhalla on the Xbox One but worked everywhere else.

    All controllers work perfectly for all other games, including Call of Duty, Skyrim and Ghost Recon.
    When constantly disconnecting it makes the game completely unplayable, and considering Valhalla is the game I play the most, my expensive controller has pretty much been rendered useless. Hope this helps in fixing the issue 🙂 Thank you

  • emac2468
    1 posts

    So, from what I'm gathering here, Ubisoft have put their hands up and said "We recognise there is a problem, however, it isn't our problem. Therefore, we won't be doing anything about it. Peace oot!"

    Sound about right?

    For the record, new carbon black controller, original Xbox one, only happens during AC Valhalla and only during gameplay, and I only have the one profile on my Xbox.

    Game plays fine if I'm doing it through my phone. Just an issue with the Xbox.

  • guest-d6Y4CxaP
    1 posts

    To anyone who might find this post.

    Apparently, Microsoft has addressed the issue and is supposedly preparing an update for the firmware’s controller. Unfortunately, they did not announce a date yet.

    I tried to use an USB cable, but -at least for my experience- this does not work neither. With the cable the controller no longer disconnects, but not all the functions of the controller are available during gameplay; in my case, I couldn’t use the crow to see the location and it also created some rendering issues (Cyberpunk style). Definitely something is happening between the firmware and the structure of the gameplay.

    And, this might be off topic, but the update with the Yule’s festivities is kinda broken. There’s not issue in the gameplay but after I dwell in the drunk competition, my character is always dizzy when I start a checkpoint. Obviously, this only last 5 minutes or so, but it is annoying when you’re in a mission.

  • MrFrighten
    1 posts

    This game is a total disaster. If you have a new xbox controller and an xbox one, it's unplayable when there's any significant number of npcs in the area. Constant controller disconnects, no way of stopping them. The fact that it only happens with this game plays the blame squarely at the feet of Ubisoft, and the fact they haven't done anything to sort such a widespread issue is a total joke.

    Just as well Steampunk is out to take all the press for bad game design, eh. Get it fixed!

  • Asunder31
    1 posts

    How is this not fixed yet? This game is damn near unplayable! Imagine, a viking game where you can't fight. I will not be playing this until it is fixed, and that should have happened two months ago. Hard to believe this game was tested before being released, almost as bad as cyberpunk.

  • ziggurcat
    167 posts
  • PaperbackMussel
    3 posts

    The controller random disconnect and the only way to reconnect it is to shut down totally the console (I play on Series X, i know there is also a system bug related to this, but it happens only when I play AC Valhalla)

  • PaperbackMussel
    3 posts

    Hi, I see that sometimes controller randomly disconnect and the only way to make it reconnect again is to totally shut down the console (I play on Series X as the topic says, and I know there is also a system bug that make the controller disconnect but it happens to me only when I play AC Valhalla).

  • TheeElf
    168 posts

    @paperbackmussel I've experienced this once myself. The Xbox controller light just blinks as though it's trying to connect to the console. I know range is not an issue as I'm only about 8 feet away from the console.

  • benzy4792
    30 posts

    @paperbackmussel happened on my series S today as well. Hard reset is the only thing that worked

  • Kyle461
    1 posts
    Ok, so this is a major issue now. Brand new robot white controller, Xbox one, AC V and together should be amazing. It's not. It's a joke.
    Come on Ubi, you're better than this.




    Are you all playing on Xbox One, or a different Xbox variant? (Xbox one)
    Are you using an original Xbox One controller, (brand new genuine robot white Xbox controller).
    This this issue only seem to occur in AC Valhalla? (Yes, only AC V. all other games and apps are unaffected)
    Does this issue occur in the main menu, or only when playing?(As soon as game loads)
    Do you have another Xbox profile? (No, only one profile)



    Ditto on this with the Xbox robot white controller

  • benzy4792
    30 posts

    Experiencing this very often since 1.1.1 on my xbox series S

  • benzy4792
    30 posts

    Since last patch experiencing this very often. Only work around is a hard console reset. As in pull the plug wait a minute restart.

  • carigun
    2 posts
    Hello everyone!

    Let's try to put our brains together, to understand why you're facing this issue.

    • Are you all playing on Xbox One, or a different Xbox variant? (Please specify the exact Xbox One model you are using)
    • Are you using an original Xbox One controller, or an alternative? Examples include third party controller, or an Xbox One Elite controller.
    • This this issue only seem to occur in AC Valhalla?
    • Does this issue occur in the main menu, or only when playing?
    • Do you have another Xbox profile? If so, does the same issue occur for that profile?


    Quite a lot of questions but this should help us find a solution for you.

    Thanks!


    I have the same issue.
    2013/14 Xbox One, using a new controller brought about 2-3 weeks ago (previous one two broken buttons).
    out of the games played since new controller this is the only one with the issue. WD Leigon, FH4, SW Jedi Fallen Order and BL3 are fine (I know only one of those is to do with Ubisoft).
    It occurs during game play which makes combat relatively difficult.
    I only have one xbox account.

  • UbiKoality
    Community Manager 440 posts

    @PaperbackMussel @TheeElf Hi there! I'm sorry to hear that you've experienced this problem when playing Assassin's Creed Valhalla, and I apologize for the annoyance it may have caused. For full clarification, can both of you please confirm the exact controller you are using? Also, if you're using the controller wirelessly, do you experience similar problems when using it wired? Thanks!

    Official Response
  • TheeElf
    168 posts

    @ubikoality Using the Xbox Series X controller that came with the system. Using it wirelessly and I don't play wired just because of the inconvenience with the controller attached. I would be only a couple feet away from the TV and it would be hard to verify if the issue exists. I've only had it happen twice now though in the hundreds of hours played on AC. It is more than likely system-related rather than game-related though.

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