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  • benzy4792
    30 posts

    Experiencing this very often since 1.1.1 on my xbox series S

  • benzy4792
    30 posts

    Since last patch experiencing this very often. Only work around is a hard console reset. As in pull the plug wait a minute restart.

  • carigun
    2 posts
    Hello everyone!

    Let's try to put our brains together, to understand why you're facing this issue.

    • Are you all playing on Xbox One, or a different Xbox variant? (Please specify the exact Xbox One model you are using)
    • Are you using an original Xbox One controller, or an alternative? Examples include third party controller, or an Xbox One Elite controller.
    • This this issue only seem to occur in AC Valhalla?
    • Does this issue occur in the main menu, or only when playing?
    • Do you have another Xbox profile? If so, does the same issue occur for that profile?


    Quite a lot of questions but this should help us find a solution for you.

    Thanks!


    I have the same issue.
    2013/14 Xbox One, using a new controller brought about 2-3 weeks ago (previous one two broken buttons).
    out of the games played since new controller this is the only one with the issue. WD Leigon, FH4, SW Jedi Fallen Order and BL3 are fine (I know only one of those is to do with Ubisoft).
    It occurs during game play which makes combat relatively difficult.
    I only have one xbox account.

  • UbiKoality
    Community Manager 440 posts

    @PaperbackMussel @TheeElf Hi there! I'm sorry to hear that you've experienced this problem when playing Assassin's Creed Valhalla, and I apologize for the annoyance it may have caused. For full clarification, can both of you please confirm the exact controller you are using? Also, if you're using the controller wirelessly, do you experience similar problems when using it wired? Thanks!

    Official Response
  • TheeElf
    264 posts

    @ubikoality Using the Xbox Series X controller that came with the system. Using it wirelessly and I don't play wired just because of the inconvenience with the controller attached. I would be only a couple feet away from the TV and it would be hard to verify if the issue exists. I've only had it happen twice now though in the hundreds of hours played on AC. It is more than likely system-related rather than game-related though.

  • beatdownXnoki
    2 posts

    So I recently started playing AC: Valhalla on my Series X. I transferred my old PS4 save via Ubisoft cloud and resumed playing after receiving update 1.1.1.

    Sometimes - and so far only while I'm in the menu - the controller just disconnects. It'll just turn off and give me the "please reconnect your controller" pop-up.

    The problem is that the controller won't just reconnect. I usually had to remove the batteries for the controller and console to resync.
    The last time it happened - I just took a break of 5 minutes because I had to take a phone call - not even that worked. Neither did a cable connection or (obviously) the pairing buttons. I actually had to power cycle the console, forcing a reset via the power button to resync the controller.

    It ONLY happens while playing Valhalla and in the 15 or so hours I've been playing on Series X has happened 4 or 5 times to me. In the dozens of hours of playing other games this issue didn't come up even once.

    This is an absolute travesty and needs to be fixed immediately.

  • bamboozled04
    1 posts

    @Ubi-Woofer I'm having the same issue while using a Microsoft xbox one carbon black controller Model#: 1914 S/N: 09712501405028.

    Q:Are you all playing on Xbox One, or a different Xbox variant?
    A: Xbox one

    Q:Are you using an original Xbox One controller, or an alternative? Examples include third party controller, or an Xbox One Elite controller.
    A: Microsoft Xbox one carbon black.

    Q: This this issue only seem to occur in AC Valhalla?
    A: Yes, however, I'm not currently play other ubisoft games

    Q: Does this issue occur in the main menu, or only when playing?
    A: Have not had it disconnect yet while in the menus of the game.

    Q: Do you have another Xbox profile? If so, does the same issue occur for that profile?
    A: No other profiles. 

  • carigun
    2 posts


    Just in case a video may help with finding a solution. FYI my gamer tag is TinyCJ95

  • uKMrBlondeuK
    3 posts

    For me the controller disconnects from the console if I'm not pressing anything for about 30-60 seconds. So to prevent it I have to keep pressing buttons during cutscenes or if I need a quick break, I have to go back to the Xbox homepage. When it happens the only fix is to unplug my Xbox, and remove the controller batteries, it will then connect again.

    I had this issue all the way through Valhalla and am posting this now because the same thing has just happened while playing the immortals - Fenyx rising demo, another Ubisoft game.
    I'm playing on Xbox series X with the standard series X controller and haven't had this issue with any other games.

  • UbiKobold
    Ubisoft Support Staff 673 posts

    @beatdownxnoki Hello and thanks for reaching out to us in regards to this issue! I am very sorry for my delay and for any trouble that these controller disconnections have caused. This is currently under investigation, and we have a Megathread about this as well. I have a couple of questions that we have asked other players on that thread, if you would not mind providing your answers (unless you have provided them on that Megathread already). Then I will forward up your information to the Game team to be included with the investigation.

    • Are you using the standard Xbox Series X controller?
    • You mentioned it only happens in the main menu. Has this ever occurred during gameplay?
    • Do you have another Xbox profile? If so, does the same issue occur for that profile?


    Official Response

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