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  • gonsaaa
    Original poster 4 posts

    I too have the new Xbox Series X controller, playing on Windows 10 and the controller also disconnects.
    It disconnects most often when I'm in the menus in the skill tree/abilites/map menu.
    Very frustrating. Please fix this, it's the only game this happens.

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  • AceDarkholme.T2
    1 posts

    Topic Title. My controller keeps getting disconnected every 15 minutes. Not sure if what's causing this is the game or Ubi Connect application..

    I'm connected to my PC via Bluetooth on the motherboard, and have all drivers/applications updated.

  • XzXDarkHuntzXzX
    4 posts

    Hey folks,

    Just started up AC Valhalla. Ready to play with my new Series X controller. Ubisoft connect recognizes the controller but the game doesn't? Also can't switch input modes in the settings (the option is greyed out). Anyone else with similar issues?

  • diiorio
    40 posts

    @xzxdarkhuntzxzx wonder if its a windows driver issue with series x, xbox one X controllers work fine and they are compatible with series x. IT should auto switch to it the moment you turn it on and hit a button as logn as you have it connected via bluetooth on a pc.



  • XzXDarkHuntzXzX
    4 posts

    @diiorio Tried the controller with Forza Horizon and it also doesn't work so I have a feeling it's due to the controller itself. I thought microsoft products worked natively with other microsoft products...

  • dontonn
    1 posts

    Hi,

    I play on the PC and have the problem that my Xbox Elite 2 controller is repeatedly disconnected and reconnected according to the overlay. So far, the problem only occurs with Assassin's Creed Valhalla. The period between disconnect and reconnect is not noticeable, but there is a massive lag in the game per connect message from the overlay.

    Does anyone have any tips?

  • XzXDarkHuntzXzX
    4 posts

    Alright so connecting the controller via cable works instantly. Connecting the new controller via bluetooth just isn't possible yet on Windows PC's I guess?

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @XzXDarkHuntzXzX
    Thanks for the report.

    It sounds like there may need to be an update for the Bluetooth drivers, I'll certainly pass this on regardless.

    Official Response
  • diiorio
    40 posts

    @xzxdarkhuntzxzx may be something with the controller chip not set for window 10 or not detected right by windows. Check for driver updates from MS. the chip set may not yet be in current drivers that work with default xbox one controllers. COuld be a settign for bluetooth or device id not recognized.

    hopefully it will be fixed soon.

  • Ubi-Spud
    Ubisoft Support Staff 522 posts

    @dontonn Hey there! Not a fix I know, but does this happen at all when you are connected via cable?

    Please try verifying your game files and testing the game again.

    Official Response
  • Shelty321
    3 posts

    @dontonn how are you able to play? i plugged my controller in and it wont pop up or let me change from my keyboard

  • JC_Denton89
    4 posts

    Xbox Series X controller not working for me when plugged in either. A Uplay popup shows that a controller is detected and it detects controller inputs when I activate the uplay overlay, but in game it is not detected.

  • JudgeKenobi
    5 posts

    What's super fun is this doesn't seem limited to PC only. While I do not yet have the new series x console in-hand, I did pick up one of the new controllers. They work with xbox one so no problem. It is great on the console. As soon as I start trying to play Valhalla, it is doing this really weird thing where it alternates between connected and disconnected every couple of seconds and appear to try to be swapping between keyboard and mouse and controller at those times. Either way, it effectively leaves the game unplayable with the new controller. I did not have this issue last night with a standard xbox one controller, but the issue appears to be limited strictly to Valhalla. Not sure how this went unnoticed.

  • JudgeKenobi
    5 posts

    Fun fact, this is true on both console and PC. The new xbox controller constantly disconnects and reconnects when in gameplay for Valhalla. For some reason, when you get in to submenus, it works fine. Issue seems limited to ACV and doesn't occur on other titles. I submitted a support ticket. If it matters, I am using an xbox one with the new carbon black series x controller.

  • JC_Denton89
    4 posts

    Okay for me it seems like a windows update issue. Series X controller now works in-game after installing windows updates as well as updating all the xbox related apps in the Windows store.

  • JC_Denton89
    4 posts

    So after those updates it works when connected via USB C but bluetooth still isn't working despite showing up in windows and being detected by the ubisoft connect overlay.

  • blumpz
    8 posts

    @judgekenobi yes thats the issue im having as well. although it did die down when i hooked up the wire instead. when its bluetooth only it somehow messes with the connectivity and renders the game choppy as hell because of it coming on and off. I think it must be eating up all the CPU at those times or something. But it just happens so frequently that it just seems consistent when it really shouldnt be

  • fyredog911
    1 posts

    The Xbox series x controller connects perfectly with my PC and functions in the Ubisoft overlay, but does not allow use within the game itself.

  • y00pdl
    2 posts

    I have the same issue;

    The game freezes for a little bit, and normally comes back fairly quickly. This isn't a 'once in 15 minutes' thing, rather a 'every other minute or so' thing. Later I noticed that when this happens, the Ubisoft notification in the top right corner tells me my Xbox Elite S2 controller was disconnected, and it will reconnect fairly quickly as the game continues. A few times it didn't reconnect at all and wouldn't reconnect manually either, while the game was running. When the game is closed the controller can be manually reconnected again.

    The prologue was as good as unplayable with this issue, and I haven't progressed any further.

    The controller is new (purchased new about three weeks ago) and has shown zero issues in any other title, at all.

  • menocrazyfool
    1 posts

    @y00pdl I have the same issue. Playing on PC with Xbox Elite Wireless 2 controller via bluetooth. Only occurs in Valhalla. Frustrating. I am having to use a cable which is ruining my immersion in the game

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