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  • IceguyverX
    1 posts

    Gameplay issue. Jotunheim, there is a wealth chest that requires 2 keys. Chest is inside a small cave, sitting in a cart. Both keys are contained in bundles of lumber hanging from cranes. Shooting the bundle down is supposed to drop the keys to the ground for collection. The first bundle (inside a small watchtower like structure) works correctly. The second one (hanging from a free standing crane a few meters away does not. When shooting down the second bundle, the key is left floating in mid air. There is no way to get close enough to interact with it for collection. I have tried save / reload the game, restarted the software completely. Hard reboot on the system itself. Uninstalled and reinstalled the game. Nothing fixes this issue. System: Xbox One X. Gamertag: Candercorn

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello all!

    Following the announcement of TU 1.2.0, I would like to reach out to you all with an update. The development team plans to fix this issue with the floating key in tomorrow's update!

    This update is due to be deployed 16 March, 2021 at 1PM CET/8AM EDT. You can read the patch notes and learn more here.
     
    If the issue still persists for you following the deployment of TU 1.2.0, please can you provide us with a video that shows the following:

    • You have TU 1.2.0 installed. You can check this in the title menu in the bottom right-hand corner.
    • That you are still unable to collect this key in Jotunheim


    Thanks all! 😊

    Official Response
  • kbtuzun
    1 posts

    I'm having the same issue. No matter what I do (Hanging from the crane and trying to collect it while falling while swapping to bow), I could not get the key. Hoping that they'll fix it in the next patch...(PC)

  • BadLuckMagnet
    1 posts

    @ubiexcellent I have this same problem and i beleve i caused this by picking up this key then dying. When i respawned i ofcource didnt have the key anymore and somehow thats what messed with my key im pretty sure.

  • Tehguz
    1 posts

    I am also having this issue on PS4. It's the only thing keeping me from getting platinum trophy.😢

  • bassdoss
    1 posts

    I'm a PS4 player, and I'm having the same issue. It's the last collectable I need in the game, with the jotunheim altar being my last mystery. Until this bug is fixed, I can't collect any more trophies

  • maxiturok
    2 posts
    This post is deleted!
  • BoothGibson
    1 posts

    @UbiExcellent any update? Been a couple of months and a lot of people are seeing this bug on multiple platforms. Multiple posts on this forum and you google. There may even be a YouTube video of it . I'm seeing it on the ps5.

  • decomposing12
    3 posts

    @iceguyverx Same issues very frustrating.
    @IceguyverX Dude i just found a fix. Throw a torch at it and it falls. Just collected the second key and off i go.

  • Sarcasm426
    1 posts

    Same problem here. I'm on the XBox 1.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    Hey there, everyone. Currently, this issue remains under investigation. If anyone else is able to come forward with affected saves, this would be extremely helpful to our development team's investigation. I'm very sorry for the continued wait, but please rest assured that I will continue to update this thread with information as it is made available to me.

    Official Response
  • chrisbaker1972
    15 posts

    @ubikoreanbbq - I'm on PS5 and discovered this bug on Saturday afternoon. I have the latest updates and the key just hangs in mid air after you drop the crate. It's the last item I need for the Completionist trophy so v annoying, especially when I read it's been known about for some time by Ubisoft.

    Please either remove the 'hold triangle to collect' requirement or perhaps require only the one key for the chest?

  • Malagico
    3 posts

    I find it unfortunate that at this point this ERROR in the game has not yet been solved. It is the only thing I need to reach 100% and it is not something new. In this patch (1.1.2) it is still wrong FROM DAY ONE.

  • Malagico
    3 posts

    I find it unfortunate that at this point this ERROR in the game has not yet been solved. It is the only thing I need to reach 100% and it is not something new. In this patch (1.1.2) it is still wrong FROM DAY ONE.

  • VanadiumCobalt
    317 posts

    @malagico It can be got using the methods above, timing is the key😊

  • thisisgman
    2 posts

    The Key is also still glitched for me it's the only thing i need to do to get the completionist all the way achievement

  • thisisgman
    2 posts

    @thisisgman never mind i got the key 👍 👍

  • gregpabst
    1 posts

    I just tried for over an hour to get the key on PS5 with no luck. I’ve gone over the key.. swiveled around it from different angles.. tried different bows since the predator bows zoom in more in slow motion.. tried different camera angles on drop.. shot the jar before dropping. Nothing works. I see on the videos show the pick up icon when close. I have never seen it show. This is the last thing I need for 100% completion. Does this not happen for everyone? If this is a major blocker for 100% completion, then why was it not included in this latest big update (Feb 2021)? Have they acknowledged anywhere that they are aware that no one can finish the game?

  • VanadiumCobalt
    317 posts

    @gregpabst Just wondering as you mention you do not see the pick up icon when close. Are you actually hitting the loot button when you drop over it and still nothing?

  • Malagico
    3 posts

    Another day more, more bows tested and still nothing. The loot button doesn't even pop out. I believe that being an ERROR of the game that affects the achievement of 100% of the game they should correct it and not be the players who solve their errors.

  • DrWUGGIE
    5 posts

    Well I'm back from my Platinum of Demons Souls PS5 a proper game, not like this bunch of money suckers. Still not fixed the key, but happy to bring out new give us your money update. Could be worst could be trying to play cyperpunk 2077 lol. Can I get a refund due to being sold something that is broken and wasting 179 hours of my time. Anyway all the best because I wont be buying anything from you ever again.

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