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  • lucasalles
    Original poster 2 posts

    Hello folks, I'm having this issue and it's very frustrating 😭 

    I'm using 2 screens and when playing in full screen, windowed, borderless, whatever, the mouse cursor always goes out of the game monitor and ends up on the second. It doesn't happen if I'm in the menu of the game, only when playing, which makes it impossible to fight for example. The mouse goes to the second screen and I start clicking on icons, or whatever is there. Sometimes opens after-effects in the middle of a battle by accident. it's really annoying. I can't find a way to solve this unless installing software. Has anyone has had this same problem? did you find a solution?

    My only solution right now is to off-set the screens but still happens now and again.

    Please HELP!!

    Thanks

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKobold
    Ubisoft Support Staff 541 posts

    Hey lucasalles! Very sorry to hear that you have encountered this issue with the mouse in Valhalla! Please ensure that your system has the latest drivers for your mouse, and that you have the latest USB drivers for your motherboard.

    In addition, if you are using a plug-and-play setup for your mouse without any software installed, updating your USB drivers should solve the problem. However, if you are using a brand-name mouse, make sure that the software is up-to-date. Third-party software itself has also been known to cause issues and may need to be uninstalled entirely. 

    If this continues to persist after trying the steps above, please let me know what kind of mouse you are using. Thanks!

    Official Response
  • lucasalles
    Original poster 2 posts

    @ubikobold Hello, thanks for your reply! All the drives are up to date, motherboard, mouse, etc. I have 2 and the issue happens with both. One is Logitech G600 and the other one is Logitech Performance MX.

    I even tried uninstalling the Logitech App and drivers but the issue still happens. Strange that it does not happen on AC Odyssey, the cursor remis on the main screen when I'm playing.

    Any help will be much appreciated!

    Thanks, Lucas 

  • UbiKobold
    Ubisoft Support Staff 541 posts

    @lucasalles

    Thanks for the update! That is interesting that it is only happening with AC Valhalla. Would you be able to create a ticket and submit your MSinfo and DxDiag files? Then, provide your ticket number here and I can go review the files.

    Also, since this is only happening with AC Valhalla, please try verifying your game files as well.

    Official Response
  • OldSchool-1500
    2 posts

    This just started happening to me. Maddening!!

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