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  • ben7207
    1 posts

    I have the same issue on Xbox both the Xbox one and Xbox series x
    I've even reinstalled the game still broken

  • Ubi-Borealis
    Ubisoft Support Staff 3529 posts
    Best Answer

    Hello there!

    I'd like to reach out to you all with an update. The development team have confirmed that they have deployed a fix in TU 1.3.1 for the issue wherein players were unable to complete the investigation. This issue should now be resolved.

    This means that all ongoing issues with "The Absence of an Ealdorman" should now be resolved, and we will be marking this thread as such. If you are still encountering issues with "In the Absence of an Ealdorman" following TU 1.3.1, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the main game menu in the bottom right-hand corner.
    • The issue that you are still experiencing in-game when progressing through "In the Absence of an Ealdorman."

    I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    Thanks! 😊

    Official Response
  • Sharkdude2012
    1 posts

    Unable to interact with the chest containing the Eldorman's Brooch to advance the questline past finding the Eldorman's body, before doing the required quest, I used the "Dive of Valkyries" exploit to break through the barricaded door at the end of the tunnel, gaining access before I should have, at which point I unintentionally interacted with the required container, gaining the brooch long before getting the quest. Am now stuck without the prompt to return to Hunwald.

  • Hallylalala
    3 posts

    @ubikobold Yes I experienced a crash before the bug. Contacted support today and told me to verify game file. Bug still exist after doing that.

  • Wemysical
    4 posts

    @ubikobold This I a bug I’m getting on PS4 and it’s stopping you from completing the game..seriously

  • btmarine88
    1 posts

    Im stuck here as well, I find the clue..but no one to turn into or no quest marker. I did not crash.

  • FearlessReject
    3 posts

    @ubikobold hello sir! I did not crash. It simply did not trigger the turn in when I got the brooch. I have the quest, and it says to turn it in, but there is no option to ACTUALLY turn it in to Hunwald in Lincoln. Reinstalling, changing quests, completing other quests, trying to kill Hinwald, etc. did not fix it on Xbox One S. Thanks for replying! Nice to know we could be in the clear soon!

  • Classic_Tv
    4 posts

    @ubikobold I did not crash, it just didn't appear!

  • Hallylalala
    3 posts

    @ubikobold BTW I'm having this bug on PC

  • Classic_Tv
    4 posts

    @hallylalala Same on PC too!

  • Cm23xTuRnErx
    9 posts

    When I reload my save I still have the brooch before the actual cutscene so I can't progress any further in the game this needs to be fixed ASAP! After the cutscene I'm stuck it doesn't update the quest im completely stuck this is on ps4 by the way and the game didn't crash either

  • Voogros
    1 posts

    Same issue on PC, no quest tracker, can't progress

  • Blindyetti
    3 posts

    I’ve now encountered two game breaking bugs first in Jotunheim and now in Lincolnshire making it so I cannot progress the story I AM [censored]. Both of these issues have been caused by doing side stuff first and I see no reason I should be penalized for getting side items first, don’t make it available if the game can’t handle it without breaking. My first issue with Jotunheim was unanswered as I’m sure this one will be too and Jotunheim still hasn’t been patched. My issue with Lincolnshire is I’m on the quest step of “search the hospice” however when I talk to the sisters and get the information nothing happens nothing progresses, go to where the ealderman is supposed to be and he’s also not there. It’s so upsetting that I can’t enjoy this game to the full extent because Ubisoft is incapable of fixing these issues. Rant over.

  • Ubi-Spud
    Ubisoft Support Staff 702 posts

    Hey there, I'm really sorry that you are encountering these issues. If fast travelling to/from the area or reloading a previous save does not resolve this, we could do with your save file to send to the developers for investigation - however I do not have a workaround at the moment.

    In regards to the Ealdorman quest - what does your quest objective say at the moment?

    Official Response
  • Buddhess1975
    2 posts

    I am at the stage of the quest In The Absence of an Ealdorman where I am supposed to find him in a castle ( This is after the investigation in the cave). I logged out last night at this stage. I logged back on and explored a bit and when I went to the castle, I noticed that the quest marker is not there anymore. It seems it bugs after a logout.


  • Buddhess1975
    2 posts

    I managed to recover an earlier save game from the folder. As I frequently save but delete it if it gets full, I had some deleted saves still in that folder.
    If you have the same issue go to:

    1. Go to folder: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\
    2. Find your save folder. The files should start with ACV... and end with .save.delete
    3. IMPORTANT! Backup all files in the folder!
    4. Rename the save you need and simply take away the word .delete at the end so the file ending is .save instead.
    5. Now it should show up in your load menu in the game and hopefully before this bug happened.

    Hope this helps someone as a workaround until the patch is out.

  • Westhead_99
    1 posts

    My inventory shows i have the brooch, but there's no marker telling me where to go or what to do. Ps4

  • sentryus12
    4 posts

    I'm having the same issue on PC

  • Kurfang
    10 posts

    @ubikobold For me this occurred on the XBox One and below is what I think happened.
    So prior to taking the quest line for this area, I went exploring and found myself in Bolingbroe Castle to get myself some loots. It was during this time that I happened to pick up the family brooch. so I was not on the quest. Some time later I decided to pledge to this area and started the quest line. After I went back to the castle for the questline and said I would find something for the son is when the fun stopped. So even though I have the brooch (assuming this is the quest item since it is under my quest items), I think the fact that I picked it up prior to the quest caused the quest to not see I had it in my inventory. Now I know there are other quests that if you get the quest item before being on the quest, it will see you have it and mark the quest as completed, so not sure why this one is not. As I am 80+ hours into the game I am not going to just start over so will just go pledge to another area till this is fixed. If you need any other info from me let me know.

  • waterbrid
    8 posts

    In the quest In the Absence of the Ealdorman, i cannot get past the part where I pick up the brooch to bring back to the ealdorman's son. I picked it up before the quest started while I was exploring and now I cannot get past the quest. It just shows the quest name with nothing under it.


  • nin8220
    9 posts

    Same problem on Xbox one. Pretty frustration.

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