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  • LosPoyos
    7 posts

    @Ubi-Borealis I haven't 14 free gigs on my computer rigth now 😕
    Will tell in a few days.

    Don't forget about that reset button. This would maybe solve better the spaghetti logic state plate most 5 month bugged people are in. People started that quest, then bugged then came finding the treasures, then progress through that cave, then triggered event they shouldn't did.

    Some started the quest after exploring the cave from its ending, some from it's entrance, etc etc.

    Last update made me skeptical about this been solved in my case, but hey, why not...

  • Ubi-Borealis
    Ubisoft Support Staff 2233 posts
    Best Answer

    Hello there!
     
    I'd like to reach out to you all with an update. I'm happy to announce that the development team intend to deploy several fixes for "In the Absence of an Ealdorman" in TU 1.2.2. This update will be deployed 15 June, 2021 at 2 PM CEST / 8 AM ET. This list of fixes includes the following issues:

    • Missing quest objectives/markers
    • Unable to investigate the bodies in Roaring Meg's Spring / the sewers due to them being missing
    • Unable to complete the investigation of the three clues
    • Cutscene does not play after infiltrating the castle
    • Unable to speak to the hospice NPC

     
    If you are still encountering issues with "In the Absence of an Ealdorman" following TU 1.2.2, please don't hesitate to update this thread so we can take a closer look. Please include a video that shows the following:

    • You have the latest Title Update installed on your platform. You can view this information in the opening game menu in the bottom right-hand corner.
    • The issue that you are still experiencing in-game following this update.

     
    Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then pass these reports to the development team for further investigation.

    Thank you! 😊

    Official Response
  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    @guest-8Bu81fOI - I am sorry to hear that you are still missing the quest marker for the "find and speak to Ealdorman Hundbeorth" objective. Could you please provide an image or video clip showing that you have this quest, but no marker to follow?

    To you and @LosPoyos - I regret to advise you both that a reset quest option will not be implemented in Assassin's Creed Valhalla, it has been confirmed to us. The developers have said the following with regard to this requested feature: "Due to the structure of quests within the game, a "reset/restart quest" feature is not feasible at this stage of development. While some quests and world events allow you to walk away or reload your save in order to reset them, this is not the case for every instance within Valhalla. We strongly recommend regularly adding manual saves, especially before and after pivotal moments, to ensure you have backup states to revert to if needed."

    I apologise for any disappointment caused by this decision, but hope that you both understand. Thank you!

    Official Response
  • YpsiBrave1965
    6 posts

    @ubi-woofer Doesn't work for we either. I don't have the brooch but I don't have the quest marker either. I opened the door in the cave and saw the document on the desk (once). I don't even remember what happened next, but I don't have the quest marker and after completing about everything else, I am mentally and emotionally done. Asking for those of us who have been waiting to resubmit screenshots, videos and game saves after we have been doing that for months with no result is the definition of insanity (doing the same thing over and over and expecting different results). This is beyond frustrating for all of us (you too, @ubi-woofer who has to deliver the bad news every month that the latest patch doesn't fix this 7 month old problem). Ugh

  • LosPoyos
    7 posts

    @Ubi-Woofer

    • update doesn't work.
    • I still have no possible progress. I'm stuck with the false lead old lady, with no good lead old lady.
    • no quest marker
    • I have allready took the broach, and already progressed through the whole cave, before launching the quest DUE TO bad gamedesign.
    • I have already talked to the good lead old lady before the patch before that one.
    • The patch before that one made me rollback to that point in the quest "explorez l'hospice".
    • tbh the answer of your dev team is very underwhelming.


    I think I have no solutions but to either trash that game or trash hundreds of game time. You failed at this and there is no other solution for me than a reset button. The more patch you make, the worth it is, the more I play the more I'll loose in the end.

    5 month of nothing. I'm very disapointed. Btw you asked if I understood : no. I'm a 15yo dev and a 15yo gamedesigner, and no, I don't understand. If reset is impossible due to incompetence, then make a skip button and we'll watch what we missed on youtube. It's not like that was a super difficult game now we're all level 350+ to progress through that quest. It's not a big gamer acheivement.



  • LosPoyos
    7 posts

    @ubi-woofer also asking to keep saves would be normal for a 1 month AAA game. AC are industrial games. It's not like if it was the first game of a new engine with a revolutionnary quest engine. What they say is plain BS to me.
    The reason is "we are 5 guys, and we can't put 1 week of devellopement on this because maintenance budget is too low" OR "we're too noob to do this, sawy". I know this, don't explain me the opposite.

    These quest engines are states engine. If they don't know how to handle rollbacks in state engines then ask professionals ! That inhability to solve that state engine issue for 5 monthes just proves you would need one !

  • Harroguk
    11 posts

    Another patch, still not fixed...

    Unable to speak to the hospice NPC with the information you need in order to proceed
    Status: Under investigation (additional videos welcomed)
    Comments: Thanks to everyone who has sent us additional videos and save files. If you play on PC/PS4, please could you open a support ticket/start a live chat and submit your save for further investigation.


    Version v1.2.1
    Platform: PS5



  • MissVendettaXO
    4 posts

    This patch actually fixed the issue for me! It reset the quest to the part where I have to find the Ealdorman which is perfectly fine with me!

    I recommend people verify their files as that is what I had to do after the update for it to work.

  • Ubi-Borealis
    Ubisoft Support Staff 2233 posts

    Hello there!

    Thank you for continuing to update this thread with your experiences with "In the Absence of an Ealdorman." I am sorry to hear that some of you are still missing the quest marker following TU 1.2.1. The investigation into this issue was reopened by the development team, which I would like to provide you all with an update from.

    I would like to share that the development team intends to fix the following issue in a future update:

    • Missing quest objectives/markers
    • Unable to complete the investigation of the three clues
    • Unable to investigate the bodies in Roaring Meg's Spring / the sewers due to them being missing


    Once we have more information about when this update is due to be released, we will be sure to let you all know within this thread and in the News & Announcements forum.

    I would also like to provide an update on the status of the other ongoing investigations still taking place:

    • Unable to speak to the hospice NPC with the information you need in order to proceed


    @YpsiBrave1965 - I'm sorry to hear you're still having trouble with the quest marker appearing. The development team reopened the investigation into this issue following player reports after TU 1.2.1, and they intend to fix this issue in a future update. We no longer need any additional videos or save files affected by this issue at this time.

    Additional videos and affected save files were requested as the videos/files provided previously were from before TU 1.2.1. As the issue still persisted, we required videos/save files from this title update for the development team to take a closer look at.

    @LosPoyos - I'm sorry to hear that the issue still persists for you following TU 1.2.1. As shared above, the development team plan to fix the missing quest marker in TU 1.2.2. I apologise for any disappointment that has been caused. As mentioned by @Ubi-Woofer, there are no plans to implement a "Reset Quest" feature due to the structure of quests within the game. We will pass on the feedback you have shared to the dedicated team.

    @Harroguk - This issue was not included in the fixes in TU 1.2.1, which is why it was not resolved. We apologise for any disappointment caused. I have passed your report on to the development team as part of the ongoing investigation. Once we have any updates to share regarding being unable to interact with the hospice NPCs, we will be sure to share this within the forums.

    @MissVendettaXO - I'm glad to hear that the issue has been resolved for you! Thanks for updating us 😄

    Thanks all 😊

    Official Response
  • DonFurinkazan
    9 posts

    @ubi-borealis

    I would like to share that the development team intends to fix the following issue in a future update:
    Missing quest objectives/markers
    Unable to complete the investigation of the three clues
    Unable to investigate the bodies in Roaring Meg's Spring / the sewers due to them being missing


    Does this mean the fix is done and waiting for a future update ? Because that would be great news !

  • Ubi-Borealis
    Ubisoft Support Staff 2233 posts

    Hello there @DonFurinkazan!

    I would be unable to speculate on whether these fixes have been completed and are ready to deploy at this moment. I can only confirm that the development team intend to resolve these issues in a future update. Once we have more information on this update, and when it is due to be released, we will share this news within this thread.

    Thanks! 😊

    Official Response
  • jme288b
    3 posts

    @ubi-borealis The bugs are still there for me, I cannot progress any further. I have around 100hrs of game play on the PS5. When I got to the hospice I have spoken to all the available NPCS and have been told where to go next but its stuck and says i need to speak to them still, even though there is no way I can.

    In the Absence of an Ealdorman PS5

    I am supposed to search the Hospice and find out if the Ealdorman is there/where he went, I snuck in, talked with all relevant NPCs (the three in the courtyard and the final relevant NPC inside the hospice that says to investigate the bathhouse), however, the quest never updates to go to the bathhouse, it keeps saying I need to speak to NPCs in the hospice. When I use L3 to highlight relevant quest objectives all of the same NPCs are highlighted but I cannot talk to any of them and cannot progress. I'm 100hrs in and restarting the game is not an option.

  • jme288b
    3 posts

    @jzeppa12 Im in the same boat as you.

  • jme288b
    3 posts
    This post is deleted!
  • Ubi-Borealis
    Ubisoft Support Staff 2233 posts

    Hello there @jme288b! Welcome to the forums 🙂

    I'm sorry to hear you're unable to interact with all of the hospice NPCs. Would you be able to send us a video that shows you're unable to interact with any further NPCs in the Hospice, but that the quest still doesn't proceed?

    Additionally, please can you ensure you have an up-to-date save uploaded to the cloud. You can check this by looking for the cloud icon on the save you'd like uploaded to the cloud.

    We can then pass your report along to the development team so they can take a closer look.

    Thanks! 😊

    Official Response
  • Padu5454
    2 posts

    After all the patches I'm still having the same issue on xbox1. I looted the brooch prior to starting the mission as I was raiding the castle for treasure. When I did the mission, I followed all the cookies had no issue with the investigation to the point of going into the dungeon and seeing the ealdorman dead in the throne with the woman there. My progress then comes to a screeching halt. Not for nothing, but maybe a simpler fix might be a trigger that if item x(the brooch) is in your inventory and you have read the clues scattered in the castle, the next segment of the mission triggers? That would make it so if people who raid early still have to go back to see the clues, but don't end up hanging their head against the wall for 6 months. I mean, I'm a dragon pass holder and I would love to continue enjoying this game, but it's difficult knowing what I'm missing out on( can't complete the story mode, can't complete the order since the crozier is tied to this mission thread, can't obtain all of thors armor or mjolnir...)please. Look deeper into a solution that addresses all, like a simplistic if/then...
    Thanks for continuing to work on this

  • Padu5454
    2 posts
    After all the patches I'm still having the same issue on xbox1. I looted the brooch prior to starting the mission as I was raiding the castle for treasure. When I did the mission, I followed all the clues had no issue with the investigation to the point of going into the dungeon and seeing the ealdorman dead in the throne with the woman there. My progress then comes to a screeching halt. Not for nothing, but maybe a simpler fix might be a trigger that if item x(the brooch) is in your inventory and you have read the clues scattered in the castle, the next segment of the mission triggers? That would make it so if people who raid early still have to go back to see the clues, but don't end up banging their head against the wall for 6 months. I mean, I'm a season pass holder and I would love to continue enjoying this game, but it's difficult knowing what I'm missing out on( can't complete the story mode, can't complete the order since the crozier is tied to this mission thread, can't obtain all of thors armor or mjolnir...) Please, look deeper into a solution that addresses all, like a simplistic if/then...
    Thanks for continuing to work on this....

    *Corrections...

  • Ubi-Borealis
    Ubisoft Support Staff 2233 posts

    Hello there @Padu5454! Welcome to the forums 🙂

    Thanks for sharing your experience and suggestions with us. I'm sorry to hear you're still encountering trouble with missing quest objectives. I can confirm that the development team intend to resolve this issue in a future update. We don't yet have an ETA for this update. Once we have more information to share, it will be posted within this thread and in the News & Announcements forum, so please keep an eye out in these places for more updates. We hope you'll be able to continue with your adventures in Viking England soon.

    Thanks 😊

    Official Response
  • captainjack03
    12 posts

    Just checking in to see if there have been any updates. I see there has been no activity on this thread for 2 weeks and we are still unable to complete the game.

    Thank you!

  • Ubi-Borealis
    Ubisoft Support Staff 2233 posts

    Hello there @captainjack03!

    Thanks for reaching out. The development team have not yet released any new updates following TU 1.2.1. We have not had a confirmed date for when the fixes for "In the Absence of an Ealdorman" will be released yet. As soon as we know more, this information will be shared within the forums.

    I would like to confirm which issues the development team have informed us will be fixed in a future update:

    • Missing quest objectives/markers
    • Unable to complete the investigation of the three clues
    • Unable to investigate the bodies in Roaring Meg's Spring / the sewers due to them being missing
    • Unable to speak to the hospice NPC with the information you need in order to proceed


    This means that all ongoing investigations into "In the Absence of Ealdorman" are due to be resolved in a future update!

    If you have encountered an issue with this quest that is not listed above, please don't hesitate to reach out so we can investigate this further.

    Thanks! 😊

    Official Response
  • captainjack03
    12 posts

    @ubi-borealis Thank you very much for the response, much appreciated!

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