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  • Ubi-Borealis
    Ubisoft Support Staff 2929 posts

    Hey there!

    @neilgd - At this moment in time, we have no further information to share regarding the investigation, including a definite ETA for a fix. We apologise for any inconvenience caused by this. Once we have any additional news we can share, it will be posted within the forums, so please do keep an eye out.

    @willrileyiv - As part of the investigation, the development team are sometimes interested in collecting the save files of affected players. Being able to take a closer look at several different affected save files can help them to reproduce and resolve the reported issue. I've taken a look, and I was unable to find your support ticket with the attached save file. Would you be able to let us know the case number within the thread so we can check this out? Thanks!

    Official Response
  • jegro002
    3 posts

    Hi! I am unable to progress in the quest "Of blood and bonds", Halfdan's coronation is about to start. He’s laying dead on the ground and does not move...please help!

  • guest-1FXCz7KF
    1 posts

    Hi

    I too have been having the dead Halfdan issue... and have a minor update.

    The whole quest has now disappeared - it is not in my quest menu, and there is no option to interact with the dead Halfdan and I have no quests left to finish other than to kill all the order people (but thats a different glitch where I cannot see who the father is after killing all zealots and order minions) and to expand my village to level 6 (which I am assuming is a main quest thing as there is nothing for me to upgrade).

    This is the last thing to do before I have pledged ALL of the shires so am totally stuck now...


  • neilgd
    18 posts

    @ubi-borealis


    don’t know if this helps but here’s a further video of the situation

  • neilgd
    18 posts

    @ubi-woofer
    @ubiexcellent
    @ubi-borealis
    I’m sorry guys but this getting beyond a joke now , if you’ve got guys working on this day in and day out and they haven’t found a fix yet then they’re probably never gonna find one. What I suggest they do is find a way to either restart the whole arc OR change the requirement of the mission. How hard can that be? It’s been an issue for some people for like 2 months does UBI not want this fixed? Happy for us to be unhappy with the game we paid good money for, I totally get there’s gonna be some issues but come on! I expect a reply from at least one of you and I don’t want the stock reply of “we understand your frustration etc” I want something done about it and I want an update now

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    Greetings everyone! At this time, we are still awaiting an update from the development team regarding this issue. However, if anyone is able to provide their affected saves in the meantime, please do so, then share your support case number here for visibility.

    @neilgd Thank you for uploading this video clip to this forum thread. I've made sure our teams have access to this.

    Official Response
  • emetlinski
    4 posts

    @ubiexcellent Not acceptable practice at all. I'm stuck with this glitch for two months, I paid for the game and I can't play it. Moreover, you guys do not give a refund for this game-breaking bug. I am a patient person and I love all of your games but filed a complaint with Better Business Bureau because that is unbelievable.

    • Attached is my case number for reference if that will make any difference. 13692414


  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @emetlinski I'm sorry I didn't have additional information to share regarding the status of this bug, since I understand this issue is preventing continued gameplay and progress. With this being said, I have shared all the information that I currently have at my disposal with everyone here. As soon as further developments have been made with this investigation, please rest assured that we will share the details with everyone here. Until that happens, we are only able to reiterate that this bug remains under investigation.

    Thank you for sharing this case number! I see that our teams have responded to you, but if you have any further questions about the outcome, please let me know.

    Official Response
  • emetlinski
    4 posts

    @ubiexcellent Why wouldn't you issue a refund to those who request it since this bug is from the Ubisoft part? It is something that prevents me to use the product and not what I paid for.

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @emetlinski Generally speaking, digital purchases that have not been launched and are less than 14 days old can be refunded as per Ubisoft's policy on requesting a refund for a digital purchase. However, beyond this I am not able to speculate further, as these decisions are solely made by the E-Commerce team.

    Official Response
  • Swaza1979
    Original poster 8 posts

    @ubiexcellent Hi

    I understand that this is still under investigation, but is it being actively looked at by the teams or sat in a backlog? I initially reported this issue on the 6th December 2020 over 65 days ago. It would be good to know where this issue sits in terms of priority, as I (and the others in this thread) are not able to progress in the game. I have had the game since release so of those 90+ days I've only been able to play it for 26. Having an expectation of when and if this is going to be resolved would be greatly appreciated right now as this isn't up to the levels one would expect for any other product or service.

  • ImMiscellaneous
    1 posts

    So when is this expected to be fixed?
    it’s frustrating not to be able to advance in the story line bc of this....

  • neilgd
    18 posts

    No point in bothering guys they clearly don’t care about this issue enough to fix it , if they did it would be fixed by now

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @swaza1979 Hey there! As this bug is blocking game progression, this remains a prioritized issue. However, beyond this I'm afraid I do not have further details. I'm incredibly sorry about that, since I can certainly understand how helpful and reassuring it would be to have a set expectation for when this issue will be addressed as you noted. Unfortunately, this is information the team does not have as of yet, which is why we cannot provide it here. In the meantime, please know that we will continue to update this thread, even if it is just to let everyone know that we are still here and actively checking for updates.

    Official Response
  • Greebo35
    2 posts

    This topic is now over one month old, with some folks (myself included) being unable to progress in the main story. I am stunned with the fact that such a high priority issue has not been solved yet, and that no one is able to offer a clear time frame about when things will start to improve. As players we have done our part, helped where we could by sharing videos, submitting files, etc. But this is clearly not enough. So... now may be a good time to start talking about refunds. Ubisoft sold us a faulty product which does not work as advertised. As such, players have grounds to request refunds either via credit card providers (chargeback) or maybe Ubisoft starts acting up as a grown up business? I do realise that this is not the direction in which the community managers may want this topic to develop, but I would be glad if someone from the Ubisoft team provided clear information about (a) Ubisoft refunds policy in the case of a faulty product, and (b) technicalities: how to make a claim and what are the anticipated processing times. Thank you.

  • Mominator04
    2 posts

    I am having the exact same issue - does this happen to everyone or just unlucky few?

  • Mominator04
    2 posts

    @tommetj thank you so much! After reading this I went back as well and rode the horse back instead of Fast Traveling and he was alive! I am just so glad I saw this before I spent more time on side missions. 🙂

  • hmrn61
    3 posts


    Has now been 3 months since I reported , every patch that comes out I’ve been coming back to see if it’s fixed ..... still broken. No prior saves able to load, no restart mission . I quit

  • MetSPECIAL
    2 posts

    Hello Everyone, I have had this glitch happen to me as well but I just figured out a way to get around it. For my situation Halfdan was stuck up on the wall outside laying down next to his dog. I was unable to attack him or use most of my abilities. I eventually found an oil jar spawn close by and brought one up to him. The only way I could get it to explode was by using the ability to jump in the air and slam the ground. This caused Halfdan to run around on fire for a few seconds before he would glitch and lay back on the ground. After numerous times I was able to get him to run down the main stairs to the main hall. Down there I was able to pick him up. If you pick him up and drop him right by the throne in the hall there will be an option to speak while he's laying on the ground and I was able to continue on. I have been stuck on this for over a month..... I hope this helps someone!!

    Posted clip on My Xbox 1 profile..

    MetSPECIAL K

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @metspecial Thank you for sharing this workaround! At this time, the teams are still investigating this issue but we will continue to keep everyone here informed as soon as updates become available to us.

    Official Response

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