ubisoft discussions

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  • Tuxedomask22013
    1 posts

    I am unable to progress with the dual was dag on a brewing storm and not to mention I can’t fast travel anywhere and yet I can treasure hunt in someone but this is been going on for about a week now can’t this be fixed????!!!!

  • maxxsinner
    33 posts

    Here we go again... 5 months since this game breaking bug was reported and still the only response is - it will be fixed one day in the future.
    Over 27,750 views to this thread alone. This issue is wide spread and it seems like Ubisoft are not even seeing the need to do damage control.

    @Ubi-Borealis - I find it very disingenuous that you have said that we are welcome to open a support ticket for a refund knowing full well that NONE of us would fit the refund policy criteria. Simply playing the game long enough to find this bug means that we no longer fit the refund criteria.

    You can request a refund for a digital order within 14 days of your purchase, as long as the content has not been launched.

    Again, I understand that you are a member of the support team and not the dev team, but you are employed to be the voice for Ubisoft so the frustration of the constant dismissal and lack of transparency is going to be directed towards you and the other support team members, as we have no other choice. Feel free to direct us to the people who should be receiving this angst and I am sure the mob of pitchforks and torches will be redirected immediately.

    Until then your post provides nothing but lip service and is just more fuel to add the anti-Ubisoft sentiment.
    As I have stated before, this is nothing but down right [censored] theft. No other item could be purchased without recourse when it does not work as intended.

  • Justin_PDX82
    2 posts

    @ubi-mark Thanks very much for the positive update. Glad you were able to reproduce the issue. Is there any sense yet of how much effort will have to go into fixing it? I am blocked, like many of the players who have reported on this thread. I'd love to finish this game!!

  • DocHolliday182
    67 posts

    @justin_pdx82 ok, here's the transcript of a chat I had with a CS representative yesterday. @Ubi-Keo @Ubi-Mark @Ubi-Borealis the 3 of them know [censored] and I understand they are clearly not the guys responsible for fixing the bug but they speak on behalf of Ubisoft.

    Ubi-Dumpling (4/11/2021, 21:33:19): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
    Me (4/11/2021, 21:33:25): Hello
    Me (4/11/2021, 21:33:46): As you might know, A LOT OF USERS are experiencing the Brewing Storm bug.
    Me (4/11/2021, 21:34:01): It has been brought to your attention in November 2020.
    Me (4/11/2021, 21:34:06): We are in April 2021.
    Me (4/11/2021, 21:34:23): Almost 5 months. I cannot continue playing the game cause the bug simply breaks the game.
    Ubi-Dumpling (4/11/2021, 21:35:07): Yes, we are aware and the development team has it as one of their top priority bugs they are working on. I am aware it is taking a long time, and it is very frustrating for all involved. I am truly sorry you are experiencing the issue surrounding A Brewing Storm.
    Me (4/11/2021, 21:35:30): Priority bugs? Are you serious?
    Me (4/11/2021, 21:35:41): Almost half a year to fix a bug?
    Me (4/11/2021, 21:36:10): Worse than CD Projekt with Cyberpunk 2077.
    Me (4/11/2021, 21:36:28): I would like to know WHEN the update will be released.
    Ubi-Dumpling (4/11/2021, 21:36:38): I do not have that information. If we did, we would notify players.
    Me (4/11/2021, 21:37:07): All right, thanks for letting me know you guys have no idea when it will be fixed.
    Me (4/11/2021, 21:37:23): So I have a game from you guys that I cannot play because of your fault.
    Ubi-Dumpling (4/11/2021, 21:37:52): If troubleshooting fixed it, I would provide that. If I had an ETA, I would provide that. I understand as an avid gamer myself that it is frustrating, but I do not have anything I can do to resolve A Brewing Storm for you at this time. Your frustration is completely valid.
    Me (4/11/2021, 21:38:21): And what does Ubisoft do with my frustration?
    Me (4/11/2021, 21:38:39): Tell me to relax and calmly wait for a fix?
    Me (4/11/2021, 21:39:27): I assume you do not have that information either, right?
    Ubi-Dumpling (4/11/2021, 21:41:26): You have my commiseration. You are correct, the only thing to be done at this point is to await the update that will resolve the bug.
    Me (4/11/2021, 21:41:55): Well, your commiseration just doesn't cut it.
    Me (4/11/2021, 21:42:02): Thanks for your "help".

    They all know [censored]. If it was really on their priority list... and it is a bug that BREAKS the game... how come they haven't fixed yet? How come they don't know WHEN it is going to be fixed?

  • VegasHeart
    104 posts
    @timeteger You pay money, they sell you faulty product, they don't fix it, they just want you to play it again and you do exactly what they want.
    You don't need the show the world that starting over the game is a very normal and happy thing to do.

    Man of the day for me!
    Im over 270 hours of gameplay and definitely not gonna start a new game.If the dont want to fix [censored] it,dont expect any money from me in a future.Playes here in thread gives them enough suggestions how to fix that.But like i said they living in their own world,doing what publisher says.I do not absolve developers responsibility as well they fail with this game too.
    It will be fixed in a future update,some galactic future it seems 🙂

  • DocHolliday182
    67 posts

    @vegasheart plus... what happens if you play it again and the bug occurs as well? Ha!

  • VegasHeart
    104 posts

    @docholliday182 Truly,no gaurantee 🙂
    In the next Ubi game we will recive step by step walkthrought how to play and where to go to avoid bugs 🙂

  • AlphaGoose46219
    158 posts

    @vegasheart No more UBi [censored] game(s) for me, they just used us to close the gap between old/new generation consoles.
    They used there old machines / tools materials to create this piece of [censored]!
    Next [censored] games will be "free" to play with even more Helix [censored] and mobile junkfood crab.
    We can be "REASURE" of it.
    Farewell AC

  • DocHolliday182
    67 posts

    @vegasheart I am not so sure if i'll ever buy a game from them again. If i do... cause I actually truly like AC... I'd wait at least a year before buying it. In all my years of playing games I have never encountered such a grotesque bug. I know CD Projekt screwed it up with Cyberpunk 2077 but at least they accepted their mistake and sorta fixed the game and will continue to keep fixing it... https://gamerant.com/cyberpunk-2077-patch-1-2-changes-police-wanted-system-driving-graphics-crashes/: (https://gamerant.com/cyberpunk-2077-patch-1-2-changes-police-wanted-system-driving-graphics-crashes)

    Here all we know is that they are aware of the bug and that it will be fixed in A future update. When approximately? They don't even know. They don't even care... no refunds (plus the people who bought the standard version would had never gotten a refund) so our money is safe in their pocket financing their next game.

  • VegasHeart
    104 posts
    This post is deleted!
  • victoruchiha82
    229 posts

    @docholliday182 at this point those guys probably don’t know what to say either. They ask for a update from ubisoft and get “ next update” and know they gonna get angry players. At this point someone higher up the food chain needs to make a statement and player needs to get some sort off in game compensation

  • DocHolliday182
    67 posts
    This post is deleted!
  • maxxsinner
    33 posts
    They ask for a update from ubisoft and get “ next update” and know they gonna get angry players.

    @victoruchiha82 Totally agree with this - the support team are getting no information to share with us and have to cop the wrath of disgruntled customers.

    And this is the problem with compartmentalized departments in companies this big.
    The dev team feels little to no pressure other than feedback they get from the support team, which they can choose to ignore without consequence.
    Meanwhile the dev team gets pressure from the top brass to produce extra ways of making more money.

    In my case - I am in Australia and cannot create a support ticket for bugs in this game. At all. In fact, I cannot create a support ticket for anything other than subscription problems
    If it's not hurting the bottom dollar, they don't care to know about it. I've said it before - only way to show this is unacceptable is by not purchasing and Ubisoft game again.
    Otherwise, we are just affirming that this way of releasing games with game breaking bugs that take months to fix is A-OK.

  • kibbeast
    1 posts

    This is still an issue. I am getting this on PC. Ubisoft- This is how you lose the trust of a fan base. Every game has issues but its not addressing those issues that is unacceptable. Especially for a flagship game like this.

  • victoruchiha82
    229 posts

    @docholliday182 my too. Customer service already set up their bad news comment with” we’re just customer service”. Fix will come after the dlc I think.lazy I don’t know, selective I would say. When players could get behind the paywall with the pink boxes they fixed that in a day.

    @maxxsinner they make it hard so you don’t do anything about your money. Just start a new game and buy the 1500 helixpoints map and extra xp boost. That’s how they want you to play it

  • victoruchiha82
    229 posts
    This post is deleted!
  • zanzu92
    1 posts

    I just got the quest ''A brewing storm'' after i talked to Randi, and she asked me to go to sleep and i wake up there seems to be a bug in the game, i can't do the quest , and when i try to fight Dag he wont die and just stand up again as new when i kill him. There is no clue in the quest either of what i have to do.
    I have tried to reload a previous game, i only loaded back to where i enter the basement where you find Siguards arm in the basement church.
    Can anyone help me what to do so i can move foward from this bug.

    Best regards Zanzu92

  • Bogdan36
    1 posts

    Hello! I play AC Valhalla and I am facing some issue with a specific quest named “A brewing storm”. I believe there is a glitch there since it stops. I could not make another quest, killing soldiers, nothing. Please resolve these as soon as possible. I am waiting to receive an answer from you. Thank you in advance. 

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Hello all,

    I've merged some further duplicate threads for this issue with "A Brewing Storm" into this megathread. Please continue to discuss the issue here, and let us know if you have any additional questions or concerns.

    Regarding the issue at hand, as my colleagues have stressed previously, a fix is confirmed for an upcoming update, and as soon as we have more details to share, we will do so. Please refrain from breaching the forum rules in this thread, and from becoming aggressive towards myself or my colleagues. This behaviour will not be tolerated, and sanctions will be applied as and when necessary. Finally, regarding compensation, as my colleague @Ubi-Borealis stated already, we will communicate on this should the development team choose to implement any. This is not our decision to make and we have no influence over this. Thank you for your understanding and compliance.

    @DocHolliday182 - As I have stressed in my private message to you, please refrain from the use of excessive expletives in your posts, and for directing comments towards my colleagues that could be deemed abusive. I have removed two of your posts in this vein. While expletives are caught by our language filter, repeat incidents of this will not be tolerated. I would also like to reiterate that this issue is a priority for the development team, and as soon as we can communicate more details about the timing of the fix, we will do so. Thank you for your understanding.

    @SmokeNOakum657 - Using another player's save game is not advisable, and we would not condone the use of third-party programs to modify your own game in order to do so. Regarding the development team, they do not communicate directly on the forums; we as Support Staff communicate any news from them. We have been as transparent with this issue as we are able; the current status of the issue, as communicated, is that the fix is pending. We cannot yet confirm when, as these details have not been announced. Please look out for updates on this issue here in this thread and in the patch notes when they are posted in the News & Announcements section. Thank you. 🙂

    @VegasHeart - Please refrain from using excessive expletives. As above, our language filter may catch these, but repeat incidents may result in a sanction if deemed necessary. As for the contents of your post, this is again largely off-topic. I have warned you against this already. If you would like to share feedback, please post it in General Discussion, not here or in any other support thread. Thank you.

    @maxxsinner - My colleague @Ubi-Borealis has provided this information for any players who are eligible; I apologise if you, as someone not eligible, find this inappropriate. We are all doing our best to provide as much relevant information as possible at this time. As I stated above, we are being as transparent about this issue as we can. There are no confirmed dates for the fix for this issue yet, however, as soon as we have that confirmed, we will communicate here in this thread and via the related patch notes in the News & Announcements section. Please keep an eye out in this thread and in that section for the latest announcements. Finally, regarding submitting a support case - are you also unable to use Live Chat: (https://support.ubisoft.com/en-GB/Article/000060578) when that is available in your region? Due to COVID-19, we made changes to our support availability, but you should be able to use this method of contact to bring up any issue you need to. Thank you.

    @Justin_PDX82, @kibbeast & @zanzu92 - As my colleagues have stated previously, a fix is already found and confirmed. We'll communicate more details as soon as we are able. Thanks!

    Official Response
  • Ban_Dzioch
    3 posts
    This post is deleted!

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