ubisoft discussions

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  • UbiKobold
    Ubisoft Support Staff 882 posts

    @flintlocke89 Thank you for providing your case number! To further assist with this, can you provide a video that shows what happens when you try to proceed in-game? For a video, just post it to YouTube as unlisted and then provide the link. If you could also provide an image showing what version your game has been updated to as well, that would be helpful!

    Official Response
  • yhkaplan
    5 posts

    @ubi-borealis Here’s the latest video:

    Can you access my save file just from this account name or do you need extra info?

  • Ubi-Borealis
    Ubisoft Support Staff 5609 posts

    Thanks for providing us with an updated video, @yhkaplan! I've shared this with the development team so they can take a closer look. The development team will also be able to find your cloud save from your Ubisoft Account, so we don't need any additional information from you currently. If we do require some more information from you, we will reach out within this thread.

    Thanks! 😊

    Official Response
  • AncientWing
    1 posts

    .. Nearly 2022 and the bug still persists for me. Going back to a save that works is a loss of 10 hours of gameplay and my lieutenant, all the palaces I've raided and upgrades I've made.

    Needless to say, there are a lot of missing autosave points.

    I deleted and re installed the game to see if it would fix, ...and now 'continue' is gone and all of the game-saves are listed as Data Corrupt!, including cloud saves.

  • Ubi-Woofer
    Ubisoft Support Staff 1268 posts

    Hey there @AncientWing - welcome to the Discussions forums! I am sorry to hear that you have been encountering this issue whereby the cinematic doesn't start at the beginning of "Walls and Shadows", as well as now the issue whereby save games may appear as corrupted.

    With regard to the former, I checked in on this issue and for the moment, it is believed to have been resolved in a previous update to the best of my knowledge. As such, we would need to collect a video from you showing that the issue persists in order to reopen the investigation with the development team.

    For the latter issue, we have a dedicated megathread here that I would encourage you to respond to so that we can investigate your data corruption issue, and see if it can be resolved (if it is a visual-only error). I would advise completing our recommended troubleshooting in the first instance, as well as reinstalling the game again, to check if this can be resolved on your side first of all. If the issue persists, we can do our best to look into this with you, however if the data is genuinely corrupted we are unfortunately not able to restore it on a local level.

    Please let me know if you need any additional assistance in the meantime.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 5609 posts

    Hello there,

    I apologise for the delayed update. The development team have confirmed that a fix for "Walls and Shadows" was released with TU 1.4.0. We will now be marking this thread as resolved.

    If you are unable to continue in "Walls and Shadows" due to freezing in-place outside of Lunden, please don't hesitate to update us within this thread. Please include a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the bottom right-hand corner of the main game menu.
    • You are unable to enter Lunden to begin "Walls and Shadows."


    I'd recommend uploading this video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread. We can the forward these to the development team for further investigation.

    Thanks! 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 5609 posts

    Hello there,

    As we have had no reports of this issue with entering Lunden during "Walls and Shadows" since the release of TU 1.4.0, we will now be locking this thread.

    If you encounter any further trouble with “Walls and Shadows," then please feel welcome to create a new thread and we’ll gladly take a closer look. When creating a new thread, please include any additional images/videos of the issue you’re encountering in-game, as this will be helpful for further investigation.

    Thanks! 😊

    Official Response

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