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  • Nightshadow159
    1 posts

    @explodingice I'm getting the same thing on PS4. Did you clear out the mysteries, artifacts and wealth before attempting the mission? I'm wondering if clearing the map first and then starting the story mission has somehow broken this mission. Which would be unfortunate for me as that is my preferred play style. Basically the cutscene doesn't load but the game tries to...

  • ToNicZ9095
    7 posts

    @ubi-baron
    Thanks for the reply!
    However creating a new Manual Save did not solve the issue, unfortunately. I also tried approaching from different directions of the wall, but that has not worked either. From watching some videos the auto-save loop does its thing instead of playing the cutscene that should occur.

    Hoping the next patch fixes this issue and releases fairly soon!

  • olvirhufna
    1 posts

    I arrived at the Crepelgate and heard Eivor speak (perhaps a cut scene) but nothing happened. I spent about 15 minutes exploring and completing a treasure hoard, saved my game and logged off.

    All my save games (manual and auto) are in Lunden. When I load any I cannot move, and pressing options gives only return to main menu or game options choice (like when in a cut scene). Happens on all saves.

    Saw similar issue for PC but obviously the workaround does not work on ps4, plus I don't have an earlier autosave before the arrival at Lunden.

    As all of my autosaves are broken, I cannot play. 33 hours in, so starting a new game (to then potentially be bugged) is not an option.

    Thanks.

  • szalkiria
    14 posts

    Fantastic patch my game got error again in Lunden "Walls of Shadows: My character is froze. I can't make any move . Thats is first chapter. I try to move and nothing happened . Everything else is moving except my character. The game was loading when i was close to the meeting point and then the character just froze. 
    Is PS4 game .

  • explodingice
    2 posts

    @nightshadow159 I did both of the view points,and I have a few of the treasures,a few of the artifacts. I did kind of a lazy line left to right as i did the view points. After exploring the Assassin Bureau,I went to the point for the first time,approaching from in the city. Every time I approached it from any direction my game glitched out and froze up.

    An update however! I finished Sciropscire and pledged to Cent,however havent actually done any of the main story quests yet. While messing around I found myself in Lunden again and I accidentally wandered into the gate again and was facepalming for starting the cycle again. After quitting to main menu,I hit continue(instead of loading an old save) and kicked myself again because this had only continued the cycle in the past. However this time for whatever reason the cutscene loaded? After its all resolved im now following Stowe, however there is no quest in my book and I didnt get any sort of pop up on screen like youd normally get when stuff progresses. For concern of creating some sort of error I fast traveled home,pledged to Lunden,and my quest book is correct. I traveled back to Lunden and it seems as though things are working as normal?

  • UbiKoality
    Community Manager 440 posts

    Hello there! I'm extremely sorry to hear about these problems you've experienced in Assassin's Creed Valhalla. Thank you for providing detail on them for me! Have you tried completing our PS4 troubleshooting guide? Rebuilding your database specifically would be great to try. This process acts like a computer disk defragmenter and will not affect your save data. It's typically good to try when you encounter blue screens or other various technical problems. If possible, it would be really helpful to have a video exhibiting this issue. Please let me know if those steps do not help! You can also always reach out to our team at support.ubi.com.

    Official Response
  • UbiKoality
    Community Manager 440 posts

    @kaihlos787 Hello! I'm very sorry to hear about this problem you've encountered in Assassin's Creed Valhalla. Does the problem persist after reloading the game? Have you tried completing the quick steps in our Xbox troubleshooting guide?

    Official Response
  • RabbitRabid
    1 posts

    I'm stuck again. Before the latest patch 1.04 I was stuck on the shores of Norway watching sigurd roll in. After the patch I was able to move forward. So now I've arrived at lunden, and eivor says " the cripelgates of lunden" and I get a loading screen and when I load in I'm stuck in place. The world around me keeps moving but I cannot. Fix?

  • klodyuanlae
    1 posts

    I stuck at Lunden gate.
    I cannot start a main quest in Lunden. PS4 platform
    Please help.

  • X.p0ker25
    Original poster 2 posts

    Thank you for responding to this. It's been very frustrating to deal with.
    I don't believe this is a network connection error. That was the only "Troubleshooting guide" I found. The game operates normally but only locks up when I attempt to start the story quest in Lunden. I didn't find a guide on the linked page that mentioned anything about rebuilding the database. I would definitely try it, given the proper instruction. I have over 80 hours invested and would hate to lose my progress.

  • guest-IOnhXXqF
    2 posts

    I've seemed to have encountered a glitch where when I go to the gates, the game will attempt to load something, and then completely fail, I've tried to go back from previous saves and attempt but this does not fix the problem.

    I can
    -move the camera
    -access the game menu except the world map

    If you have any suggestions that will prevent me from restarting the 30+ hours on my game, I'd appreciate it.

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @tonicz9095 Thanks for trying that.

    Would you be able to get a video of that issue occurring? This will allow me to pass that on to the team, as it may help them work on a resolution for this.

    Official Response
  • Momma_loves_me
    3 posts

    When accepting the mission, I get to the gates of Lunden and it pauses. There’s a long loading screen and once it’s finished I cannot move or access the map. I’ve found a video that shows exactly what happens. I’m unable to progress through the mission and I have to load an old auto save. This is on PC and I’ve attempted to validate files and reinstall, but nothing’s done the trick



  • ToNicZ9095
    7 posts

    @ubi-baron
    Made a quick video.



  • Lars955
    1 posts

    @guest-ionhxxqf Same problem her on PS4 😞

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @momma_loves_me Thank you for reporting this to us.

    There should be a Cutscene that appears at that point, which it seems is not loading for you.

    Just to confirm, you have tried reloading an older Save and this occurs every time?

    Official Response
  • Hazardous2Fish
    2 posts

    Same issue here on the PS5.

  • fionntastic
    7 posts

    I am frozen in place outside the city at the start of walls and shadows it goes black like a video is about to load then goes back to game play but with no play. I’ve camera control and nothing else. Stuck here watching two men fist fight on a loop.

  • szalkiria
    14 posts

    @fionntastic I got the same thing on PS4

  • szalkiria
    14 posts

    Just froze and i can't do anything . undefined

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