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  • ShockB0lt
    13 posts

    @ubi-borealis Hi there, about the first two questions: The issue started after update 1.1.0, before that everything worked great. For me, the issue happens in every populated place in the game, where there is a lot of AI, when i'm in a open field with no NPCs, the CPU usage is fine. The rest i answered/sent i few days ago in a recent ticket. Thanks.

  • SoberStone999
    59 posts

    @shockb0lt Yeah, for me it's been like this since Day 1. Happens mostly in cities and in the main settlement.

  • ruanseth
    32 posts

    @ubi-borealis Well, thank you very much for responding, even if if did take some time. Reading, not just this thread, but, many others in this forum, it does seem like there is a very basic and standard set of responses, which is often repeated throughout a thread, and this gives little confidence that anything is truly being looked into. This particular issue has been running for many months now, so you must have a handle on what we have explained over and over. There have been some other unrelated performance problems posted in here by some, that clouds things somewhat, but, there must be enough proven info gathered that performance has been hampered following the release of update 1.1.0.... Maybe a developer could step in here and find out more if needed?

    Personally speaking I have seen some improvement with the last two updates that give, at least, a more even performance profile, but, I'm still getting a far lower average frame rate than I did on release. I would like to see this restored if that is possible.

    I have now finished the main game after 150 hours, but continue to complete tasks on the map. I loved 'almost' every minute, and am looking forward to the first DLC, but I would be even happier if this issue were to be resolved for those whose experience has been spoiled.

  • Zarael1721
    95 posts

    @ubi-borealis

    Man we are waiting for fix since december, the game playability and performance before patch 1.1.0 was fine then came the new patch and fps went drasticaly down especially in towns and locations with more npcs probably caused by GPU or CPU low utilisation... I check this thread since it was created after that broken patch hoping there will be some usefull news but after 5 months zero progress, and we sended everything ubi support was asking for.... i am exhosted to responding always with same words but you should really prove that you are not useless and bring some progress already in this issue... For now just very sad having game what was working more than 100 hours perfectly and then after patch (where was written that should improve performance btw) works like [censored] ... i was shocked...

  • Yesin069
    553 posts

    @ubi-borealis

    Thanks for the respond!

    For me the performance just tanks too much in areas like Fornberg or Vinland. Cities like Lunden or outside areas all run fine with over 70 fps (at least 60). I only notice the drops when the fps fall from 70 to 40 in places like Fornberg. It just feels choppy and I was able to run Red Dead Redemption 2 with at least 60 fps everytime on the same system, so Valhalla should run even better because RDR2 has much more detail and much more complex AI routines than Valhalla.

    It would be great if you could ask the team if they could give us the option to play in DX11 on PC because i think this would fix many issues. This is the first time they use DX12 and i think it was the wrong decision to directly make this the only mode to choose from because they also dont use any DX12 exlusive features like Raytracing or DLSS (PLEASE ADD DLSS TO VALHALLA!!!!).

  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts

    Hello there,

    @ShockB0lt - Thank you for providing me with some additional information, and for letting me know you opened a support ticket with the system files. You've provided us with a lot of helpful information and images in your support ticket, and I've passed these along to the development team so they can take a closer look at these.

    @SoberStone999 - I'm sorry to hear you're encountering performance issues in-game. Would you be able to provide us with the additional information requested in my previous message? We can then pass this along to the development team for a closer look.

    @ruanseth - I apologise if any of our messages sound repetitive. In regards to this thread, the development team require very specific information from affected players to assist in the investigation. We appreciate that a number of players have already provided some of this information already (such as images from the benchmark, or more information about when and where the issue occurs). As there can be several causes behind performance issues in-game, we would require all of the information requested before we can pass the completed report to the development team. We have repeated the key information in several posts so it's easier for any new players visiting the thread to provide required information.

    The development team don't post in the forums. If you have any feedback or concerns, we are happy to pass these along on your behalf. I can assure you that the team are investigating this issue further. I'm happy to hear your performance has improved with the previous updates, though I understand your FPS is still lower than anticipated. If you're able to provide the additional information requested below, we can pass this along as part of the ongoing investigation.

    @Zarael1721 - Thank you for taking the time to share your feedback with us. I'm sorry to hear that you feel this way. I understand that the investigation has been going on for quite some time now, and I would like to assure you that we are treating this issue seriously. The development team have been having trouble finding out the potential cause of this issue. To help with the investigation, we would like players to open support tickets to provide all of the requested information below. Without this information, it makes it very difficult for the team to plan for a fix, so we are trying to collect as much information as possible. As you've been affected by this issue, would you be able to open a support ticket and provide us with the following:

    • A copy of your MSinfo and DxDiag.
    • An image of your current graphical settings in-game
    • An image that shows your CPU and GPU usage whilst running the benchmark (this can be through any supported software for your hardware, or programs such as Rivatuner Statistics Server).


    We can then pass your report to the development team.

    @Yesin069 - Thank you for letting me know where the FPS drops happen for you. Would you be able to provide us with the additional images/files requested below? We can then forward this to the development team.

    Currently, a GPU with DirectX 12 Feature Level 12_0 support is part of the system requirements to run the game. We are not aware of any plans for the development team to add support for any Feature Levels below this, including DX11. We've passed your feedback on to the dedicated team. If this support is to be added to the game, it will be shared on our official platforms and within the News & Announcements forum.

    Thanks all 😊

    Official Response
  • SoberStone999
    59 posts

    @ubi-borealis As requested. We'll see how far it will go.

    Case Number 14631028

    https://imgur.com/a/FxsYDgy

  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts

    Thanks for opening a support ticket for us, @SoberStone999. I've passed on your system files and the images you have provided to the development team 😊

    Official Response
  • T1GFX
    35 posts

    @soberstone999 Your GPU is maxed out... Your problem is unrelated to what this thread is actually about. In fact, there's no problem in your provided screenshots.

  • T1GFX
    35 posts

    @Ubi-Borealis So before starting out I just want to mention that there are about 5 different kinds of performance issues reported by users in this thread, so it's a mess. What I'm reporting about is the performance lock on Intel CPUs causing unplayable framerates. What I also have to mention is that my hardware is not a bottleneck (unlike some other reports here that show 99% gpu usage or the other way). In my case the game is the bottleneck - because none of my components are being fully utilized during gameplay starting from TU 1.1.0.

    If you are encountering low FPS and CPU/GPU utilisation in-game after trying the above troubleshooting steps, please can you provide us with the following information:

    • When did this issue first occur for you? The next update after 1.0.4 — 1.1.0 and ever since. So that's about 5 months of this critical issue not being addressed.
    • Is this issue persistent, or does it only happen in certain locations/when carrying out certain actions? CPU usage is locked to 50% everywhere in the world after TU 1.1.0, reducing framerate from 80+ (prior to 1.1.0) to 26-30-40 with stutters (starting from 1.1.0).
    • What are your current graphical settings in-game? Intel cpu users are affected by 50% lock bug therefore graphical settings do not make a difference in framerate unless an user's GPU can not handle 30 fps in the first place. In my scenario, starting from TU 1.1.0 - 1280x720 50% res scale, all low - grants the same fps as 3840x2160 max settings. Just by looking at the last sentence you should see there is a problem with the game.

    My assumption on what causes the usage lock on specific Intel CPU models - the CPU does not have hyperthreading support but game doesn't perform a check/assumes it does and locks the max usage to 50% after TU 1.1.0.

    • Can you please provide a video that demonstrates the issue in-game? I've attached detailed screenshots with in-game and rivatuner graphs to the support case which show more than a video can.


    To put things into perspective, here is the performance on v1.0.4 sent by another user who informed us that downgrading to 1.0.4 is possible via unethical methods - i5-2500K maxes out a GTX 1070 on update 1.0.4 and, in result, achieves 69 FPS in the benchmark run. I can assure you nobody can get these performance numbers on Intel processors which do not support hyperthreading starting from TU 1.1.0. https://discussions.akamaized.net/static/prod/files/049ebe0c-d024-48de-9da6-5807e22a43ef.png

    It would be important if you could forward this message to the developers:
    Starting from TU 1.1.0 - after noticing that the CPU is stuck at 50% I may have realized what the issue is. It's the lack of hyperthreading - and the game wants you to have it for whatever reason now. It would also explain why high end CPU users (9700K and such) have these issues. Here are all the processors that should be affected - sort by highest processor frequency and you will see that even recent CPUs are in that list: https://ark.intel.com/content/www/us/en/ark/search/featurefilter.html?productType=873&0_HyperThreading=False

    And an extracted list of some modern/semi-modern CPUs affected:
    i3-8350K, i3-9350K, i3-9350K, i5-7600K, i3-8300, i5-9600K, i3-9300, i5-9600K, i3-9320, i5-8600K, i3-8100, i3-9100, i7-9700K, i7-9700K, i3-8100B, i3-9100F i5-4690, i5-4690K i5-6600K i5-7600, i5-2550K, i5-3570, i5-3570K, i5-4670, i5-4670K, i5-7500, i5-2500, i5-2500K, i5-3550, i5-4590, i5-6600, i5-2450P, i5-3470, i5-4570, i5-4690S, i5-4460, i5-6500, i5-6685R, i3-8300T, i3-9300T, i5-2400, i5-2380P, i5-3570S, i5-3450, i5-3350P, i5-4440, i5-4670S, i5-3340, i3-8100T, i5-8600, i5-9600, i3-9100T, i3-9100E, i5-2320, i5-3550S, i5-3330, i5-4430, i5-4670R, i5-4590S, i5-7400, i5-8500, i5-8500B, i3-8100H, i5-9500i5-9500F, i7-9700, i7-9700F, i5-9500Ei5-2310i5-3475S i5-3470S, i5-4570S, i5-4460S, i5-7440E i5-9400, i5-9400F i5-8400, i5-2300, i5-3450S i5-4440S, i5-3340S, i5-6585R, i5-6402P, i5-7600T, i5-7440H, i5-8400B, i5-2500S, i5-3330S, i5-4430S, i5-4570R, i5-6600T, i5-6400, i5-6440E, i5-7500T

    ~

    And finally, here is my case id. https://support.ubisoft.com/en-US/Cases/13807427 It contains lots more info that I do not need to share here.
    I've sent it the third time now so please make it happen. Not just for me but the remaining intel userbase.


  • SoberStone999
    59 posts

    @t1gfx I beg to differ, the problem isn't my GPU. My game runs fine, 60-50fps, but when this issue occurs (randomly) it goes between 30-20 fps and stays there no matter what I do until I restart. Soemtimes I get hours without problems and sometimes I load the game and after 5 mins the fps start dipping. I'm pretty sure this issue relates to me, I was one of the firsts to notice and make a thread about it.

  • ShockB0lt
    13 posts

    @soberstone999 Every issue should be fixed, but i also don't think yours is the same as the rest of us. The issue you're having exists not only from the launch of this game, but since AC Odysssey i believe. Where some people are playing fine and the performance simply turn to [censored] all of sudden, usually after pausing the game, no? Although it's just as bad as this one, the issue we're discussing in this post is kinda different, it started specifically with 1.1.0 update, and the FPS never runs fine since them, there are no good moments of gameplay, is just perma [censored] because the hardware is not being fully utilized by the game. Even though you're having a perfomance just as bad, your screenshots shows almost max GPU utilization, which shows the problem is probably something else. Also, two little tips that i've seem to problems similar to yours: try fast travelling to Norway and going back to england to see if anything changes, also try to stay a few good seconds on the menus, instead of going back to the game really fast.

  • SoberStone999
    59 posts

    @shockb0lt Odyssey ran fine no issues, any other game ran fine, but not this one. Same issue or not they should still fix this mess no matter what, my game should run smooth as butter even with medium to low settings even on my low-end GPU (rip).

  • ShockB0lt
    13 posts

    @soberstone999 100% agree with you. Everyone should get a solid experience for what they paid for, and unfortunately, this game has not offered that for thousands of people. I only commented about the possibility of your issue being different, so that the Ubi support guy that is looking in this post has a better direction on what this specific issue is about

  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts

    Hello there!

    @T1GFX - Thank you for taking the time to share such a detailed report with us. We're aware that performance issues can have a number of different causes, and the development team are also aware of this when checking out the reports submitted to us. This is one of the reasons why we have asked players to try these troubleshooting steps if they haven't already, as these can help to tackle a number of common causes behind poor performance.

    Thank you for clarifying further how you have been affected by this issue. I've checked out your support ticket and collected your system files/accompanying images. These have now been forwarded to the development team, as well as the report you have shared with us here. I have included your information regarding Intel CPUs, as this could be very helpful for the ongoing investigation.

    Thank you for your additions to the discussion, @ShockB0lt, and for providing suggestions on how @SoberStone999 may improve their performance. I'd like to assure @SoberStone999 that your report has been passed on the development team for a closer look as part of the investigation.

    Thank you! 😊

    Official Response
  • longjohn119
    551 posts
    @ubi-borealis

    Thanks for the respond!

    For me the performance just tanks too much in areas like Fornberg or Vinland. Cities like Lunden or outside areas all run fine with over 70 fps (at least 60). I only notice the drops when the fps fall from 70 to 40 in places like Fornberg. It just feels choppy and I was able to run Red Dead Redemption 2 with at least 60 fps everytime on the same system, so Valhalla should run even better because RDR2 has much more detail and much more complex AI routines than Valhalla.

    It would be great if you could ask the team if they could give us the option to play in DX11 on PC because i think this would fix many issues. This is the first time they use DX12 and i think it was the wrong decision to directly make this the only mode to choose from because they also dont use any DX12 exlusive features like Raytracing or DLSS (PLEASE ADD DLSS TO VALHALLA!!!!).

    True but they are using Resizeable BAR (or at least attempting to) and that isn't available on DX11 ...... Plus Microsoft more or less forced them to go to DX12 so cross platform saves would work correctly

    I'm telling you this problem started when they started implementing Resizeable Bar into the game engine with update 1.1.0 ..... The simplest and fastest solution is to just dump it for now, take the extensions out and problem solved ..... Basically go back to the 1.0.4 build and add the new quests, features and bug fixes to that .... Management needs to realize resizeable BAR is just not going to work in this game engine right now

  • longjohn119
    551 posts
    @t1gfx I beg to differ, the problem isn't my GPU. My game runs fine, 60-50fps, but when this issue occurs (randomly) it goes between 30-20 fps and stays there no matter what I do until I restart. Soemtimes I get hours without problems and sometimes I load the game and after 5 mins the fps start dipping. I'm pretty sure this issue relates to me, I was one of the firsts to notice and make a thread about it.


    Actually it is your GPU but not your GPU's fault ...... There is a VRAM memory leak caused by the Resizeable BAR implementation that was added to the game around 1.1.0 ..... It's going to work similar to a DRAM memory leak in that the longer you play the worse it gets as it no longer can allocate RAM (in this case VRAM) properly ..... The CPU is only going to work as hard as the asset streaming allows it to work, the FPS is only going to be as high as the asset streaming speed. Also Resizeable BAR needs PCIe 4.0 to work and it seems to affect Intel more because none of their CPUs support PCIe 4.0 like Ryzen has since the 3000 series .... Granted it shouldn't be a problem but only if Resizeable BAR is properly implemented and I'm suggesting that implementing PCIe 4.0 is messing with the PCIe 3.0 extensions/APIs for Intel CPUs more than Ryzen

  • Kormac67
    623 posts

    @longjohn119 This is pure speculation of yours.

  • longjohn119
    551 posts
    @longjohn119 This is pure speculation of yours.

    Speculation based off of facts and 35 years of experience

    Crashes and low FPS started at the exact same time they added the Resizeable BAR extension to the game engine which was update 1.1.0 according to Kalidian the author of Special K which is why he dropped support completely

  • Ryusennin
    77 posts

    It's Kaldaien, not "Kalidian".

    And no, I still don't believe Re-BAR is the culprit, especially on Intel architectures. The devs would have long noticed themselves by now.

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