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  • emmaj95
    66 posts

    @shenoxdfug Same thing. Every time I try to start the game, it gets to the splash screen and then crashes. These are the things I have tried:

    • reinstall the game
    • reinstall uplay/ubisoft connect
    • verify game files
    • change install path
    • update graphics and windows 10
    • reinstalled microsoft visual c++
    • renamed the file
    • ran in offline mode

    I contacted support and they had nothing else for me to try. Has anyone else found a solution for this yet? Really disappointing that I cant even boot up this game when I spent $200 on the collectors edition and have been waiting all year.

    Just to be clear, I have it installed on my C : drive with my OS.

  • Kushkills2469
    11 posts

    @emmaj95 i have done all this i even found my old hhd and old ssd nothing works. If they only way the game run is by having on the same drive and windows im demanding a full refund that so petty of them to do

  • Kushkills2469
    11 posts

    @ubikoality so it hasss too be on the same drive as windows.. dont think were a little past tht phase by now in 2020 most ppl dont have 50 gbs of room on there ssd tht has windows on it just saying

  • emmaj95
    66 posts

    @kushkills2469 yeah mine is on the drive with windows and it still doesnt work.

  • Kushkills2469
    11 posts

    @emmaj95 i just played and finished the story line for watch dog legion and tht was on my back ssd and ran fine... so it has to be a ubisoft error or something im not the only one.

  • BOT-Jamal
    3 posts

    I downloaded the game last night and it would not boot when it was available to play today.

    I tried reinstalling the game and restarting as well as following the other general troubleshooting provided by Ubisoft.



    When I run the game the pop-up in the above image shows up and then nothing happens at all. I have a high-end computer so I don't see what the problem is.

    I've tried everything and I even read that some other people were having similar problems - please let me know what I should do.

  • belikeMIKEYP
    1 posts

    Experiencing the same issue here. Re-installing as we speak.

  • Kushkills2469
    11 posts

    I juat put the game on an hhd250gd wester digital and uninstalled from my pc and reinstalled it thru unisoft connect and its working atm

  • godsmark
    5 posts

    Hatte ich auch. Nach verschieben der Dateien von SSD auf HDD ging es.



  • JC_Denton89
    4 posts

    It's a bug with a windows feature called 'storage spaces' Right now the workaround is to move the game to your main OS drive or another drive that isn't managed with windows storage spaces. Originally I had this problem with it was installed on SSDs running under a RAID configuration that was managed with windows storage spaces but moving it to my main SSD allowed it to launch.

    You can also move the .PCK files to a different drive and create links to them in the actual game folder. Read this thread for instructions

    https://steamcommunity.com/app/582160/discussions/0/1483235412214825118

  • emmaj95
    66 posts

    @kushkills2469 lucky, just tried my hhd too and still nothing đŸ˜•

  • BOT-Jamal
    3 posts

    @jc_denton89 thanks my guy ill try that now! hopefully it works

  • PilgriM_71
    8 posts

    @kushkills2469 Wow, you don't support Storage spaces???? Its been in Windows since 8, I run all my games from a Storage space drive, even Division Two, that is such a mind blowing oversight that your company cannot code a game to work with Storage spaces.

    FYI there is a workaround people are doing where they move some sound files in the game directory and create symlinks on their (C:) drive to resolve the problem, maybe get your tech people to have a look.

    Many people use small fast ssd's for the OS and larger slower storage for files and games, and you recommend installing games on the same drive as the game launcher, so what if we install the launcher on the Storage space?

  • godsmark
    5 posts

    Yes move files from SSD to HDD worked for me.

  • BOT-Jamal
    3 posts

    @jc_denton89 This worked bro! thanks a lot I would have never figured that out!

  • RedLighting1815
    4 posts

    Yes this needs to be fixed, and this does not work for everybody. Ubisoft needs to put an update out.

  • RedLighting1815
    4 posts

    @epicjackson95 Yes I agree, there have been so many guides that have been uploaded by people on youtube, and these guides only work a small portion of the time. People have been getting ddl errors and when they reinstall these drives, it still does not fix this glitch. So many people have spent 60+ on this game and they are not even able to play it.

  • Chiricahua11
    3 posts


    I only have one hard drive (a 2 TB SSD) so moving to a different drive isn't possible. Hopefully, Ubisoft will get this fixed. Both my husband and I purchased Ultimate Editions for our Alienware R11 PCs and we can't get passed the launch screen (just like others here). We've tried all the possible fixes.

  • RedLighting1815
    4 posts

    @ubikoality If both of our drivers, ssd and hdd are linked to Microsoft/Windows, is there a plausible fix at this point in time?

  • godsmark
    5 posts

    @chiricahua11 Yes on my 2tb SanDisk Ultra 3D ssd the game wont start.
    Maybe i installed the MFS 2020 on it?!







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