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    knightfire55
    2 posts

    Re: [AC Valhalla wont load past splash screen.](/topic/77083/ac-valhalla-wont-load-past-splash-screen)

    So Ive done alot of things, even all the list of things Ubisoft support sent me to do, But nothing fixed it, UNTIL I moved the entire game folders to my windows drive 😄 , kinda BS, but it worked for me...

  • alexito392
    1 posts

    Same here, actually, it was working for me Thursday to Saturday and then suddenly I was unable to start up the game. I've been looking into the launcher log files and they just let the process die... there are not much to do with the information they print there... My guess is that we will need to wait.

  • UbiKoality
    Community Manager 440 posts

    Hello there! I'm terribly sorry for the delayed reply. I also apologize for the inconvenience that the initial loading screen may have caused as you were trying to play Assassin's Creed Valhalla. If you're still experiencing this at this time, please first start by completing our technical troubleshooting guide in full. Those steps are quick to complete and tend to resolve various technical problems while also improving game performance! Then, please open a case at support.ubi.com to receive further assistance from our technical support team. They would be glad to help! Thanks for your patience.

    Official Response
  • Mrrodeoman74
    3 posts

    I have tried several work arounds and nothing is working. This is very frustrating. I am able to play Odyssey with no issues. Almost to the point of saying FU and requesting a refund.

  • AmiDreAm
    9 posts

    Hello. I am facing a problem loading Assassin's Creed VALHALLA game. I pre-ordered it, preloaded the game. At release, the game downloaded somewhere around 600+ MB. patch and I calmly played it for a couple of days. Passed somewhere 3% of the plot. Last night, sometime after 12:00 Moscow time, I launched it again and it just stopped opening. The little initial window with the game logo is loading, and then it just doesn't open. In this case, the game installed nearby (Watch Dog's 3) starts without problems. Assassin's Creed ODYSSEY doesn't work either. It also closes after the initial window (see screenshot). I have the latest video card drivers installed, I tried to check and reinstall the game. I ran it as administrator (both the game and the store), nothing helps. The forum has similar problems for people, even in other earlier games. I beg you to help solve this problem. Thanks a lot in advance!undefined

  • NeytiriNytsngr
    1 posts

    After the newest update, which I just finished downloading, the game will no longer start. After hitting play all it does is bring up the small window and stay stuck there. This is a new behavior for me and never happened before this update. Id like to be playing the game I spent 120$ on so please tell me either how to fix this or better yet, please check your updates BEFORE you launch them so they don't cause issues like this. Having an update make a game unplayable is both embarrassing and frankly unprofessional. Bug testing exists for a reason, and myself and other gamers are NOT your bug testers.

  • Aloninor
    94 posts

    @neytirinytsngr
    This is most likely not the standard and the game probably still works for most people. But of course this is crazy annoying. My recommendation would be, instead of venting here, to contact the Ubisoft support, you probably already have. Here I mean a direct support ticket and not the forum. Good luck - fingers crossed that you asap can go a Viking again!

  • Monster-1973
    4 posts

    @neytirinytsngr same my game würk nptjing and i have dp anythink what i can do but nothing and this problem have so many people at release and the do nothing thats upisoft i have many games here but thats is under a alpha version the most alpha versions have not so many problems

  • lupi86
    2 posts

    oka i get a fix for infinity loading on ubisoft connect!!!
    Go to assassins creed valhalla exe file and unchek the administrator. somehow the ubisoft don't like when u vana lauch te game like administrator. this is helped and i can play now 🙂

  • AmiDreAm
    9 posts

    @UBI-SPUD need attention!!!!

  • Ubi-Mark.
    Ubisoft Support Staff 854 posts

    @lupi86 Thank you for sharing this!

    Running the application with Administrator rights is always a good thing, as you allow the application to perform changes within your hard drive, such as, creating save games and overwrite the existing ones.

    Official Response
  • pixxle85
    2 posts

    Same issue for me...bump this up and
    @Ubisoft get this fixed please

  • RaptrSquad20
    2 posts

    @amidream my game won’t open either, I’ve pre ordered a digital copy on Xbox One S( current gen) but @Ubisoft aren’t doing anything to fix it

  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    I am sorry to hear that you had trouble with the launch of Assassin's Creed Valhalla. Have you had any trouble with this issue since then?

    Official Response
  • Ubi-Swaggins
    Ubisoft Support Staff 340 posts

    Hey folks,

    Are you all still having issues with this or have you been able to launch the game?

    Official Response
  • lokardarkblade
    7 posts

    @crazydonkey88 still nothing on this?

  • AmiDreAm
    9 posts

    Hello. I am facing a problem loading Assassin's Creed VALHALLA game. I pre-ordered it, preloaded the game. At release, the game downloaded somewhere around 600+ MB. patch and I calmly played it for a couple of days. Passed somewhere 3% of the plot. Last night, sometime after 12:00 Moscow time, I launched it again and it just stopped opening. The little initial window with the game logo is loading, and then it just doesn't open. In this case, the game installed nearby (Watch Dog's 3) starts without problems. Assassin's Creed ODYSSEY doesn't work either. It also closes after the initial window (see screenshot). I have the latest video card drivers installed, I tried to check and reinstall the game. I ran it as administrator (both the game and the store), nothing helps. The forum has similar problems for people, even in other earlier games. I beg you to help solve this problem. Thanks a lot in advance!undefined

  • UbiKoality
    Community Manager 440 posts

    Hey everybody! I'm extremely sorry for the delayed response and for the initial inconvenience that this problem may have caused each of you. I fully understand how disappointing it may be to not be able to launch a new game you purchased. Moving forward, please make sure that you have completed all the steps listed in our technical troubleshooting guide! Those steps are quick to complete and have helped other players in similar situations. Then, if those steps do not help, please upload your MSinfo file in a case at support.ubi.com. Our technical team would be more than happy to help get this resolved so that you're able to play the game!

    Official Response
  • UbiKoality
    Community Manager 440 posts

    @aronor Hello there! My apologies for the delayed response. I'm also extremely sorry for any inconvenience that may have been caused by Assassin's Creed Valhalla failing to launch! My first recommendation would be to complete everything listed here. Our technical troubleshooting guide contains some quick and easy steps, such as verifying the game's files, that tend to help resolve various technical problems while also improving game performance. Then, if those steps do not make any improvements, please submit your MSinfo file in a case at support.ubi.com. Our technical team would be more than happy to provide additional assistance for you! Thanks for your patience.

    Official Response
  • UbiKoality
    Community Manager 440 posts

    @strawberrynim Hello! I sincerely apologize for the delayed response. I'm also terribly sorry for any inconvenience and frustration that may have been caused by Assassin's Creed Valhalla failing to launch and perform properly. I understand where you are coming from in the sense that you shouldn't have to worry about problems like these with a new game, but it would be helpful to complete some troubleshooting to get this resolved! My first recommendation would be to complete our technical troubleshooting guide in full. Those steps are quick to complete and should help get you past this splash screen! However, if those steps do not make any improvements, please upload your MSinfo file in a ticket at support.ubi.com. Our team would be more than happy to investigate this further with you and provide more specialized assistance. Thanks for your patience!

    Official Response

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