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  • Unit921980
    3 posts

    My problem was being on the Windows Insider Dev Channel.
    I have resolved this for me after trying everything listed here.

    • Updated windows
    • Updated Graphics Drivers (RTX2080)
    • Removed epic games/ubisoft/assasins creed and deleted all the residual files including appdata/local folders.
    • Older version Geforce experience/Newer version of Geforce experience
    • Changed Firewall rules
    • New versions of VCredist(though i have these anyway for Visual Studio development work)
    • Rebuilding Windows media services, adjusting file permissions (admin user etc)


    It turns out that the latest release of Windows Insider changed some memory addresses relevant to the way Ubisoft loader calls Assasins Creed Valhalla, I had to roll back 2 versions of Windows Insider.

    It's under settings -> Recovery -> Go back to the previous version of Windows 10.

    This worked for me. YMMV

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello there!

    I'm sorry to hear that you're encountering trouble when launching Assassin's Creed: Valhalla, and that the game freezes on the splash screen. This issue was marked as resolved by the development team following TU 1.1.1. Thanks to those who have taken the time to share how they were able to resolve their freeze-on-launch issues in this thread!

    If you are still encountering issues when launching the game, please ensure that you have first tried these basic PC troubleshooting steps, as these help to resolve common issues behind freezing and crashing. Please note that there can be multiple causes behind a crash or freeze, so we would recommend trying all of these steps as a first step.

    Additionally, if you have the game installed on a Microsoft Storage Space Drive, we would recommend moving the game to an alternative ha soft Storage Space Drives, and we recommend installing the game on a hard drive that also has the OS installed. rd drive (ideally the same drive that your OS is installed on). It is important to note that most of our games do not support Microsoft Storage Space Drives, and this can cause problems when launching the game.

    If the issue still persists after trying these steps, please can you open a support ticket so our team can take a closer look at your system files. You can open a support ticket via the Ubisoft Support website or by starting a live chat. When opening a support ticket, please have the following ready to include in your support ticket:

    • An MSinfo and a DxDiag
    • The troubleshooting steps you have already tried
    • If this issue has persisted since installing the game, or if it only started after a specific event (such as a game update or a system update)


    If you purchased the game from the Ubisoft Store and would like to seek a refund, you are also welcome to open a support ticket to submit a refund request. These requests are considered against our digital and physical refund policies on a case-by-case basis. If you do not meet the eligible criteria, we are unable to guarantee that a refund will be granted.

    @Thunderchild_UK - Apologies for the delayed response. Thanks for sharing what troubleshooting steps you have already tried. I'm glad to hear that you've been able to resolve the issue. Thanks for sharing what worked for you!

    @skyhawg - I understand that you've been able to resolve this issue after opening a support ticket. If you're still encountering trouble with crashes/freezes, please don't hesitate to update us so we can take a closer look.

    Thanks! 😊

    Official Response
  • Mrrodeoman74
    3 posts

    I have tried several work arounds and nothing is working. This is very frustrating. I am able to play Odyssey with no issues. Almost to the point of saying FU and requesting a refund.

  • AmiDreAm
    9 posts

    Hello. I am facing a problem loading Assassin's Creed VALHALLA game. I pre-ordered it, preloaded the game. At release, the game downloaded somewhere around 600+ MB. patch and I calmly played it for a couple of days. Passed somewhere 3% of the plot. Last night, sometime after 12:00 Moscow time, I launched it again and it just stopped opening. The little initial window with the game logo is loading, and then it just doesn't open. In this case, the game installed nearby (Watch Dog's 3) starts without problems. Assassin's Creed ODYSSEY doesn't work either. It also closes after the initial window (see screenshot). I have the latest video card drivers installed, I tried to check and reinstall the game. I ran it as administrator (both the game and the store), nothing helps. The forum has similar problems for people, even in other earlier games. I beg you to help solve this problem. Thanks a lot in advance!undefined

  • NeytiriNytsngr
    1 posts

    After the newest update, which I just finished downloading, the game will no longer start. After hitting play all it does is bring up the small window and stay stuck there. This is a new behavior for me and never happened before this update. Id like to be playing the game I spent 120$ on so please tell me either how to fix this or better yet, please check your updates BEFORE you launch them so they don't cause issues like this. Having an update make a game unplayable is both embarrassing and frankly unprofessional. Bug testing exists for a reason, and myself and other gamers are NOT your bug testers.

  • Aloninor
    94 posts

    @neytirinytsngr
    This is most likely not the standard and the game probably still works for most people. But of course this is crazy annoying. My recommendation would be, instead of venting here, to contact the Ubisoft support, you probably already have. Here I mean a direct support ticket and not the forum. Good luck - fingers crossed that you asap can go a Viking again!

  • onigiri03
    2 posts

    mine just randomly freezes all my game file integrity seems fine, tried increasing my page file as well nothing works

  • Monster-1973
    4 posts

    @neytirinytsngr same my game würk nptjing and i have dp anythink what i can do but nothing and this problem have so many people at release and the do nothing thats upisoft i have many games here but thats is under a alpha version the most alpha versions have not so many problems

  • lupi86
    2 posts

    oka i get a fix for infinity loading on ubisoft connect!!!
    Go to assassins creed valhalla exe file and unchek the administrator. somehow the ubisoft don't like when u vana lauch te game like administrator. this is helped and i can play now 🙂

  • AmiDreAm
    9 posts

    @UBI-SPUD need attention!!!!

  • Ubi-Mark.
    Ubisoft Support Staff 1323 posts

    @lupi86 Thank you for sharing this!

    Running the application with Administrator rights is always a good thing, as you allow the application to perform changes within your hard drive, such as, creating save games and overwrite the existing ones.

    Official Response
  • pixxle85
    2 posts

    Same issue for me...bump this up and
    @Ubisoft get this fixed please

  • RaptrSquad20
    2 posts

    @amidream my game won’t open either, I’ve pre ordered a digital copy on Xbox One S( current gen) but @Ubisoft aren’t doing anything to fix it

  • Ubi-Swaggins
    Ubisoft Support Staff 420 posts

    I am sorry to hear that you had trouble with the launch of Assassin's Creed Valhalla. Have you had any trouble with this issue since then?

    Official Response
  • Ubi-Swaggins
    Ubisoft Support Staff 420 posts

    Hey folks,

    Are you all still having issues with this or have you been able to launch the game?

    Official Response
  • lokardarkblade
    7 posts

    @crazydonkey88 still nothing on this?

  • Daleth42
    3 posts

    Ok, I spoke with a support tech, and they had me update a setting in the NVIDIA control panel to use the high-performance NVIDIA processor instead of letting windows determine which processor to use (integrated vs high performance). If you are using a laptop with multiple GPUs, windows may be choosing the integrated one by default. To check (for NVIDIA users), go to NVIDIA Control Panel (available via right clicking on the desktop) and click on "Manage 3D settings", you can either update the global settings to always prefer the high performance one or click the "Program Settings" tab and add Valhalla and tell it to use the high performance processor.

    Note, this worked for my issue and may not be a fix for everyone, but for those who have run out of things to try it might be worth it.

  • Jutzukan
    14 posts

    Same boat since launch. Frustrating AF. As many of us that seem to be reporting this it's not listed as a technical issue in the top pinned post on this sub. Why release a broken game??? Take a cue from CDProjekt and delay until it's worth releasing.

  • RadhikalZ
    1 posts

    I'm having the same or at least a similar issue on my end. It's initial start up is a bit slow, then it goes through the opening fine enough, then when I tried the game - it's slooww as all get up, the graphics keeps spazzing and having flashing bars or random lines then eventually freezes to a black screen where the sounds are still there, but I can't see or do anything. The farthest I've gotten is slightly past when the kid talks to his dad and is ready to go talk to the king, then nothing and black screen.
    I've made sure my system has been all updated, attempted to change the graphics to medium, low, all that jazz and yaah.. nothing. Even uninstalled other games to make sure I had room or they weren't blocking the game from running well.
    I've got a
    Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz  2.59 GHz
    which I thought would be fine - who knows maybe that's the problem

  • arnonie
    5 posts

    same my game just keeps freezing after 2-3 minutes it has been like this since launch not a single response

  • AmiDreAm
    9 posts

    Hello. I am facing a problem loading Assassin's Creed VALHALLA game. I pre-ordered it, preloaded the game. At release, the game downloaded somewhere around 600+ MB. patch and I calmly played it for a couple of days. Passed somewhere 3% of the plot. Last night, sometime after 12:00 Moscow time, I launched it again and it just stopped opening. The little initial window with the game logo is loading, and then it just doesn't open. In this case, the game installed nearby (Watch Dog's 3) starts without problems. Assassin's Creed ODYSSEY doesn't work either. It also closes after the initial window (see screenshot). I have the latest video card drivers installed, I tried to check and reinstall the game. I ran it as administrator (both the game and the store), nothing helps. The forum has similar problems for people, even in other earlier games. I beg you to help solve this problem. Thanks a lot in advance!undefined

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