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    ace50k
    2 posts
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  • Ubi-Litten
    Ubisoft Support Staff 178 posts

    Hi there, sorry you are still experiencing these freezes in game. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

    Official Response
  • Ubi-Litten
    Ubisoft Support Staff 178 posts

    Hi there, sorry you are experiencing this issue while launching your games. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

    Official Response
  • Ubi-Litten
    Ubisoft Support Staff 178 posts

    Hi there, sorry you are still experiencing these issues while launching Assassins Creed Valhalla. While I understand you may have already completed some of these steps, could we ask that you have attempt our basic troubleshooting steps as outlined here.

    Official Response
  • AmiDreAm
    9 posts

    @ubi-litten all that steps i do... my Ubisoft Support Ticket: 13326448.

  • TSR_elias
    1 posts

    I can't skip the "Warning: Read before Playing" any Tips?
    I play on pc

  • VonHaiPale
    1 posts

    I trying to start Valhalla on pc from uplay, but when i trying so, i just got the AC logo, and from here it stops. I have tryed to resintal the game, deactivate my firewall, update anything that can be updated but nothing works. Pleas help me out of this.

  • Jwoods74
    1 posts

    this is the only game i own that wont load up and is stuck on the splash screen. no other games demand me to add it to the c drive. if i can play games like cod borderlands destiny etc without a problem i shouldnt have a problem with this one. assassin creed is one of my favorite series and is sad to say im gonna to ask for a refund because i cant even play the game #letpeopleplay #fixit

  • unlivingter0r
    1 posts

    cant seem to get passed the splash screen showing the games logo. have been in contact with ubisoft suport for the past 2 weeks. they dont know what they are doing it seems like. i have asked for a refund but they refuse so far. i shouldnt have to redo my entire pc to play a game. it should be install it and play. the most i should have to do is my be sure my pc is all up to date. anybody have any solutions maybe so i can play the game i paid 60 bucks for? ubisoft is no help.

  • Demonicarcher
    2 posts

    Have had game for over two weeks and still haven't seen the menu of the game because game always gets stuck on the slash screen.

  • Demonicarcher
    2 posts

    I have had the game for two weeks and I still haven't even seen the menu of the game because the game always freezes on the slash screen. I have aslo tried everything the support tells you to do, but nothing.

  • trolsopol
    31 posts

    @demonicarcher and don't forget, we've paid money for nothing. I've requested a refund 2 weeks ago and still nothing... 100% the last time i spend money with ubisoft

  • carlosj.1982
    4 posts

    @cptulfhednar Some fix??? I have the same problem =(

  • carlosj.1982
    4 posts

    @lemerkur7 Ubi... in ubisupport tell me that steps are the answer but it isn't... so... do you found a fix??

  • MissMDee
    4 posts

    Same for me except I’m on PS4. It freezes every time I try to start the game now. I can’t play at all.

  • snaazex
    2 posts

    Same here for me on a PC.

    Starting the game just ends up in a permanent popup just after launch, then nothing else happens no matter how long I wait. Issue registered with support, no life signs from the company at all. Frustrating to wait this long without being able to use the product you've bought.

  • scottyusceaser1
    34 posts

    ok guys try this..

    Delete 'AcValhalla config setting' in 'Documents - Assassins Creed Valhalla.

    IF you've been using Reforge for mods, make sure it's open before starting the game.

    Then go to your games '.exe' folder and make sure you're not starting it with the 'ACValhalla_Plus' ONLY open it with 'ACValhalla'.

    This worked for me and it doesn't get stuck at the logo screen, and to even make it load faster I deleted some video clips in the 'Video' folder so when it starts it loads straight away... To do this go to 'Video folder' in your games '.exe' and delete

    'ANVIL_Logo'

    'BlackScreen'

    'PC_AMD_RYZEN'

    'Ubisoft Logo'


    Than go to the folder that supports the language you are playing the game in for me its 'en' and inside it has:

    'PC_WarningSaving'

    'Warning Disclaimer'

    'Epilepsy'

    Delete them too... and your good. 🙂

    Hope this helps.

  • Abhi_TheGamer
    7 posts

    Looks like the 1.0.4 patch does nothing for me and still have issue. Same config, Ryzen 7 2700X, GTX 1060 6 GB Version, game is installed in a SSD in exFat file format.

  • HayBai
    4 posts

    Update

    New update came, 1.04. I believe, and again game didn't even start. So new sound/video files was added and had to do hardlinks for those files too & it started to work again.

    Ubi, pls can you fix the issue...?

  • krvpt.
    63 posts

    i am extremely dissapointed in ubisoft, in fact im furious. i bought this game on the 8th of this month excited for it to come out, only to have the game not launch for me and get stuck on the splash screen and just closes.
    i talked to ubi support for 15 DAYS and i've decided that i would wait for the next title update to see if they fix the issue. spoiler alert (they [censored] didn't) so now i have to go without playing assassins creed, a game i paid $60 for and meet all requirements for.
    ubisoft, i WILL be getting my refund because you don't know how to release an unbroken game and obviously dont know how to fix this issue either.
    CPU- RYZEN 7 2700-MEETS REQUIREMENTS
    GPU- RTX 2070 SUPER- MEETS REQUIREMENTS
    RAM-16GB-MEETS REQUIREMENTS
    all drivers updated and windows as well. ubi, you just lost a customer, ill be getting my money back and buying a game worth actually waiting for, cyberpunk 2077.

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