ubisoft discussions

quick-suggestions

  • locked topic_solved [RESOLVED] [PC] After launching the game, it freezes on the splash screen | POST HERE

    0 likes/1212 replies/23012 views
    HvH_legend
    Original poster ubisoft:x-posts, 2

    I have a problem I am stuck in the assassins' creed Valhalla splash screen and I don't know what to do. pls pls pls help

    rtx 2070 super
    amd ryzen 5 3600
    directx 12
    16 g ram

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Borealis
    Ubisoft Support Staff ubisoft:x-posts, 6075
    Best Answer

    Hello there,

    As we have had no reports of this issue with freezing on the splash screen persisting in game following the release of TU 1.1.1, we will now be locking this thread.

    If you encounter any further trouble with technical issues, please don't hesitate to create a new thread so we can investigate further.

    Thanks! 😊

    official-response
  • craggy424
    ubisoft:x-posts, 13

    Can't get past the start before game launches have tried verifying re installing the game have a 2070 and an i7 and ssd not sure what the issue is

  • etain44
    ubisoft:x-posts, 2

    @craggy424 Try to go to: "Your game location/Support/Software/VCRedist", start the installer and choose "Repair", and after that reboot your computer. I had similar problem and this worked.

  • Vallenhart
    ubisoft:x-posts, 3

    how do you even play the game? in my launcher it still stays on pre-loaded?

  • craggy424
    ubisoft:x-posts, 13

    @paws_nat I am in Australia game came out 2.5 hours ago havnt played it yet though still stuck

  • RedIndianRobin
    ubisoft:x-posts, 188

    @craggy424 Assuming you purchased from Epic store? If so, then the game releases after 2 days.

  • craggy424
    ubisoft:x-posts, 13

    @etain44 tried this still won't start don't know

  • craggy424
    ubisoft:x-posts, 13

    @redindianrobin no bought on ubisoft store

  • LPPAT130
    ubisoft:x-posts, 2

    Me too I'm stuck at black one when you launch the game

  • ZBatilla
    ubisoft:x-posts, 2

    @lppat130 Yes, same here. Preloaded the game a night prior, all settings to the lowest, and still super laggy and black screened after 30 secs into the game...

  • LPPAT130
    ubisoft:x-posts, 2

    @zbatilla Maybe we have to wait?

  • Dragon_Arcane83
    ubisoft:x-posts, 12

    Got the same issue. I can click on play in Ubisoft Connect, and it seems like it's launching. I get to see the green AC Valhalla logo, but then nothing happens.

    Tried reinstalling, veryfing files, anythning else i can think off. It just won't launch 😩

  • craggy424
    ubisoft:x-posts, 13

    @dragon_arcane83 yeah I think it's on ubisoft end just hope they patch it soon

  • ZBatilla
    ubisoft:x-posts, 2

    @lppat130 Yeah, and it's getting worse for me - black screening immediately after starting a new game. I wonder whether everyone's trying to login is the problem here...

  • craggy424
    ubisoft:x-posts, 13

    @zbatilla I can't even get to see new game lol just ac valhalla in a small box forever

  • Dragon_Arcane83
    ubisoft:x-posts, 12

    @craggy424 they better fix in the next few minutes then, this is really annoying 😄

  • craggy424
    ubisoft:x-posts, 13

    @dragon_arcane83 hey have you installed it on your main hardrive? I'm doing a fresh reinstall on my main hardrive see if that will work

  • Dragon_Arcane83
    ubisoft:x-posts, 12

    @craggy424 you mean on an HDD? It's now on an SSD.

  • craggy424
    ubisoft:x-posts, 13

    @dragon_arcane83 I just mean wherever Windows is installed I've had issues like this and sometimes putting it on the drive that Windows is in helps

  • Dragon_Arcane83
    ubisoft:x-posts, 12

    @craggy424 let me know if this fixes it for you.

Suggested Topics