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  • ChosenSKITTLES
    1 posts

    @beez_trees same for me tried everything nothing works pretty expensive art for something i cant play.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello there!

    I'm sorry to hear that you're encountering trouble when launching Assassin's Creed: Valhalla, and that the game freezes on the splash screen. This issue was marked as resolved by the development team following TU 1.1.1. Thanks to those who have taken the time to share how they were able to resolve their freeze-on-launch issues in this thread!

    If you are still encountering issues when launching the game, please ensure that you have first tried these basic PC troubleshooting steps, as these help to resolve common issues behind freezing and crashing. Please note that there can be multiple causes behind a crash or freeze, so we would recommend trying all of these steps as a first step.

    Additionally, if you have the game installed on a Microsoft Storage Space Drive, we would recommend moving the game to an alternative ha soft Storage Space Drives, and we recommend installing the game on a hard drive that also has the OS installed. rd drive (ideally the same drive that your OS is installed on). It is important to note that most of our games do not support Microsoft Storage Space Drives, and this can cause problems when launching the game.

    If the issue still persists after trying these steps, please can you open a support ticket so our team can take a closer look at your system files. You can open a support ticket via the Ubisoft Support website or by starting a live chat. When opening a support ticket, please have the following ready to include in your support ticket:

    • An MSinfo and a DxDiag
    • The troubleshooting steps you have already tried
    • If this issue has persisted since installing the game, or if it only started after a specific event (such as a game update or a system update)


    If you purchased the game from the Ubisoft Store and would like to seek a refund, you are also welcome to open a support ticket to submit a refund request. These requests are considered against our digital and physical refund policies on a case-by-case basis. If you do not meet the eligible criteria, we are unable to guarantee that a refund will be granted.

    @Thunderchild_UK - Apologies for the delayed response. Thanks for sharing what troubleshooting steps you have already tried. I'm glad to hear that you've been able to resolve the issue. Thanks for sharing what worked for you!

    @skyhawg - I understand that you've been able to resolve this issue after opening a support ticket. If you're still encountering trouble with crashes/freezes, please don't hesitate to update us so we can take a closer look.

    Thanks! 😊

    Official Response
  • moog500
    7 posts

    @ubiexcellent

    See ticket 13171417 with a full dxdiag and msinfo dump attached. Should help.

  • OGSithLrdMalgus
    26 posts

    @rogue-reaper13 im at 14 hours same problem

  • fraMe1983j
    8 posts

    just move the game to your windows drive - you have not to reinstall - after moving it, start the game from the folder - then the files will be verified - it works then for me -

  • fraMe1983j
    8 posts

    just move the game to your windows drive - you have not to reinstall - after moving it, start the game from the folder - then the files will be verified - it works then for me -

  • OGSithLrdMalgus
    26 posts

    @dx2-lft been at the same screen for 14 hours now

  • EpicJackson95
    5 posts

    @frame1983j I shouldn't have to do that to fix the game. Ubisoft should be able to release a AAA £50 game that works on release without having to jump through hoops to fix. Ive already spent many hours more than i should of trying to fix this game.

  • NuToTz
    6 posts

    @pale_rider_tv yeah it's sad really, very disappointing. I am tech support for a world leading accountancy software and it's very strange that there only real reply is go through troubleshooting steps (generic ones at that) completey acceptable if its a hand full of cases, but this is quite clearly a bigger issue with the file structure or permissions on files. I will be sitting down tonight because i will have hours to kill if i find a fix for it i will be back. Thank god i didn't buy this game outright.

  • beez_trees
    8 posts

    Same as every other post on here that Ubi has failed to acknowledge as an issue on their end. When I attempt to launch the game I get a quick splash screen with the creed symbol followed by an immediate crash. I have tried all the suggested remedies to no avail. Both Ubisoft Connect and my game files were uninstalled and reinstalled on my primary drive. All 9 other games I have downloaded through Ubisoft connect (AC Odyssey) run with no problems.. Hoping there are enough people facing these issues to warrant a quick patch but I am not holding my breathe.

  • HawkSE
    9 posts

    Same here. I've submitted a Support Ticket.

    There was a suggestion that if you're using Microsoft Storage Spaces (Or Pool) for SSDs, this can cause problems. I am not using this, and still cannot get past the splash screen.

  • drdeath12-uk
    7 posts

    @beez_trees same problem been waiting since midnight no patch no word from Ubisoft regarding this

  • NuToTz
    6 posts

    So anyone havung this issue post some things in response to this post please it may help them get it working, rather than specs because we have seen its both amd and nvidia gpu and cpu having the problem, any things like valorant installed on peoples pc? because that has some deep level of permissions. Also what type of AV are people using, im on avg. Also ive seen this mentioned on a few people talking about different drives, is anyone still having the issue with both the launcher and the game on the same drive?

  • Fi_NoAppendx
    3 posts

    Same here. Tried reinstalling, drivers all updated, windows updated, clean booted, verified files, ran as admin, uninstalled and reinstalled uplay, tried booting in safe mode, ... Whatever you can think of I tried. Just immediately crashes. Real shame, I got excited for an AC for the first time in forever, but the hype died down as fast as it got build up.

  • Bennemus
    1 posts

    I had the same issue with attempting to launch the game, and then being stuck at the splash image, without the game launching.

    After going through countless of posts, I figured there's an issue mainly with people who's installed it on an M.2 storage device (which I had as well). I copied the gamefiles to my other SSD (not M.2), uninstalled the game on the uplay launcher, then located the game files I've copied. Then I launched the game and my computer restarted itself for some reason, which was kind of odd. I tried launching the game again after that, and the splash image came up.. waited about 30 seconds to 1 minute, and it launched. Hope this works for you guys as well!

  • Pale_Rider_TV
    20 posts

    @nutotz I have a all AMD build. Ive done all basic trouble shooting. both launcher and game are on the same SSD. ive reverted my GPU drivers and did a full wipe and install with new drivers. booted in safe mode and in between all of these ive tried to open the game. i got nothing

  • UbiKoality
    Community Manager 440 posts

    Hey everyone! I sincerely apologize for the inconvenience and frustration that this problem has caused. As our team is looking further into this, can you please upload your DxDiag file in a case at support.ubi.com? Afterward, please let me know your case numbers. I would be glad to check over them from there. Thank you!

    Official Response
  • beez_trees
    8 posts

    @ubikoality Case #: 13179152

  • NuToTz
    6 posts

    @pale_rider_tv hmm, do you have valorant installed? I ask because that has bricked peoples pcs and operates at kernal level, might be worth running a SFC scan now to check for violations

  • BFire13
    2 posts

    @ubi-baron So I'm using the storage spaces on my computer and moved the game install from my D to C drive (ubisoft connect is still installed on D:) and it worked. Before I had tried everything that was recommended before. Moving the install to the same drive, uninstalling/reinstalling, disabling afterburner and nothing worked except for that.

  • readarainbow
    2 posts

    Having the same problem... gets to the epilepsy warning screen, I hear what sounds like a transition sound effect, and then it freezes. Already installed in C : drive (only one I have), MSI computer, I haven't messed with my computer at all since I got it. Drivers, Windows, everything is up to date, verified, reinstalled game and Ubisoft Connect. Nothing changes. I've even left it to run for a long time in case it was just slow - nope. I've submitted a support ticket but I'm super disappointed, I was looking forward to this so much. This is what I get for preordering a game instead of waiting for a sale, I guess... I might boot up my old crappy laptop and see if it will play on there.

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