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  • hugRmunR_
    7 posts

    Same issue here

  • Ubi-Borealis
    Ubisoft Support Staff 3626 posts
    Best Answer

    Hello there!

    I'm sorry to hear that you're encountering trouble when launching Assassin's Creed: Valhalla, and that the game freezes on the splash screen. This issue was marked as resolved by the development team following TU 1.1.1. Thanks to those who have taken the time to share how they were able to resolve their freeze-on-launch issues in this thread!

    If you are still encountering issues when launching the game, please ensure that you have first tried these basic PC troubleshooting steps, as these help to resolve common issues behind freezing and crashing. Please note that there can be multiple causes behind a crash or freeze, so we would recommend trying all of these steps as a first step.

    Additionally, if you have the game installed on a Microsoft Storage Space Drive, we would recommend moving the game to an alternative ha soft Storage Space Drives, and we recommend installing the game on a hard drive that also has the OS installed. rd drive (ideally the same drive that your OS is installed on). It is important to note that most of our games do not support Microsoft Storage Space Drives, and this can cause problems when launching the game.

    If the issue still persists after trying these steps, please can you open a support ticket so our team can take a closer look at your system files. You can open a support ticket via the Ubisoft Support website or by starting a live chat. When opening a support ticket, please have the following ready to include in your support ticket:

    • An MSinfo and a DxDiag
    • The troubleshooting steps you have already tried
    • If this issue has persisted since installing the game, or if it only started after a specific event (such as a game update or a system update)


    If you purchased the game from the Ubisoft Store and would like to seek a refund, you are also welcome to open a support ticket to submit a refund request. These requests are considered against our digital and physical refund policies on a case-by-case basis. If you do not meet the eligible criteria, we are unable to guarantee that a refund will be granted.

    @Thunderchild_UK - Apologies for the delayed response. Thanks for sharing what troubleshooting steps you have already tried. I'm glad to hear that you've been able to resolve the issue. Thanks for sharing what worked for you!

    @skyhawg - I understand that you've been able to resolve this issue after opening a support ticket. If you're still encountering trouble with crashes/freezes, please don't hesitate to update us so we can take a closer look.

    Thanks! 😊

    Official Response
  • Vasario
    2 posts

    Having identical issue, I get one little step past this, I get black screen with white rectabgle in upper left hand side corner.

    All drivers up to date, making recommended system spec. Still this crap 😕

  • S1qh
    3 posts

    Same here dude....

  • Max-_-33
    13 posts

    @mreclypse i can not even get in the game its getting stuck i give up with this i paid over $100 and i can not even play

  • Vasario
    2 posts

    Same here, I wish I could get past the initial logo, but the game does not even start!!!!

    I get black screen with white rectangle in upper left side corner and that is where it gets stuck.

    Everything up to date, pc way past recommended spec.

    I did not pay for AC: Loading Screen Edition 😕

  • dtrexninja
    3 posts

    @madnack same here are playing on high end pc cos I am and I'm getting same problem

  • Max-_-33
    13 posts

    @vasario same here i paid over $100 what for a loading screen if so thats a hella loading screen for the money i paid

  • dtrexninja
    3 posts

    Eny one getting stuck on the warning screen after you see the logo

  • Max-_-33
    13 posts

    @dtrexninja Yes did u not get told u paid for a loading screen lol

  • troykt76
    4 posts

    Thanks for the proposed fix. The fact remains that we should not have to do some back end fix ourselves. I work in I.T. and if we present this to a customer we would get fired from the project. This seems to be the same problem they have had with Origins. My OS drive does not have the room for other files and nor should it, Its for the OS. Stop releasing half baked MVP (Minimal viable product)

  • dtrexninja
    3 posts

    @max-_-33 no I was told I was getting a full game good job I did not get collectors edition my figure would of been an empty box with a loading Icon

  • Max-_-33
    13 posts

    @dtrexninja haaaaa MVP comment love it

  • ShenoXDfug
    15 posts

    i just got an error while reinstalling the game. Error: "Microsoft Visual c++ Runtime Libary". Im not sure if it has something to do with the Game but after that, i reinstalled also supporting software like they mentioned in this post https://support.ubisoft.com/en-gb/faqs/25596/Reinstalling-Supporting-Software/ but it did not help me and im still stuck in infinity loading screen. Maybe it helps someone to figure out the problem

  • CLONAKU
    1 posts

    Redlight- you are the best!! its works perfectly!!

  • S1qh
    3 posts

    @redlight This fixed it for me, thanks dude!

  • hugRmunR_
    7 posts

    As the topic states, I'm stuck on the splash screen. Lovely logo and all, but I would like to be able to play 😄

    All drivers are up to date, restarted the PC a few times, did the repair install etc.

  • Max-_-33
    13 posts

    @s1qh how u do it im no good when it come to Edit stuff

  • Acdcwrocker
    3 posts

    @redlight I don't understand the whole creating symbolic link files. Is there a video that explains it. Or can you give me a very basic 101? Apologies I didn't expect to have to do this but I appreciate you posting to help everyone

    Edit: and to clarify its more that I don't understand if symbolic links replace the original files in the installation folder and then you keep the originals on the main drive.

  • Dx2.LFT
    38 posts

    if u release finished game it should be atleast working and not getting stuck in logo pop-up
    this is last game what i will ever buy from ubisoft, this not how u do customer service, always major issues and u charge 100+e for premium game
    only premium again is just the price like with many other games before, never smooth launch

  • Acdcwrocker
    3 posts

    With the files and folders within the video and sound folders do i need to link each file separately or can i just create a single link for the sound folder and a single link for the video folder?

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