locked topic_solved [RESOLVED] [PC] After launching the game, it freezes on the splash screen | POST HERE0 likes/1212 replies/22963 viewsTheZenWalker ubisoft:x-posts, 4
The problem has persisted whether I have the game installed on the same drive as my operating system, or not. I have tried installing it to either OS drive or non-OS drive, no change... link sourcing the audio and video files to a separate drive or OS drive during both installations. Nothing changed it.
Additionally, I don't use MSI afterburner. That's no factor.
I don't think it's a problem with people's systems. I can run Odyssey, and even Origins just fine, and in fact, I've been playing Odyssey in the interim. I'm pretty sure this is a software product issue and will require a patch to correct it.
I don't know what happened with the development team with Valhalla, but this product is NOT ready for launch. It needs at least another few months of testing and patching.
Yukiyoroi ubisoft:x-posts, 9
Weird thing is, I had to move my game to an SSD to make it work.
That's what's so weird about this start screen problem. There's no telling what causes it or what fixes it, and customer support fixating on the MSSD thing as the cause is not helping all the people who don't even have MSSD installed on their systems.
prmax007 ubisoft:x-posts, 3
I have the same issue. My system meets all specs (Ryzen 3900X, RTX 2080, 32GB Ram, DX12, Win 10 pro with all updates) and I have done the recommended troubleshooting, no MSI burner and all background apps not running. ACO, Ghost Recon Breakpoint ran fine. I have uninstalled game and installed on C:, same issue. Removed uconnect which in turn removed my other games and installed uconnect again and currently downloading ACV (third time) again and putting it back on my game drive SSD. Do not expect it to work and now I will have to redownload ACO and GRBrekpoint again What a cluster...Please fix this...
Anavalx93 ubisoft:x-posts, 1
Wont load after starting game just shows me the AC symbol(in minimized window) and nothing else
Invisible-Gun ubisoft:x-posts, 1
latest drivers/admin rights/installed on ssd/overkill system what's the issue ubisoft?
bramarts ubisoft:x-posts, 1
if I want to start my game the logo of the game gets stuck and then does not continue I have already downloaded the game again but that does not work who knows what works
HawkSE ubisoft:x-posts, 9
I have had an ongoing Support Ticket, though nothing I've tried has worked EXCEPT one thing, which is not viable:
Install Ubisoft Connect + AC Valhalla onto the Windows SSD. This doesn't work for me due to my Windows SSD being *just* for that, and nothing else. I immediately ran out of space testing this.
This is what Support told me today, and I could not be more upset at this response:
Thank you for contacting Ubisoft Customer Support. I will be assisting you today.
We apologize for the inconvenience.
If the game works when it is installed on the drive with windows then at this time we would have no further troubleshooting as we recommend the game be installed on the same drive to have the best communication with the operating system.
il.cirozse ubisoft:x-posts, 1
i've tried to run ac valhalla but the game is stuck in mini window,can someone help me??
Shiftys ubisoft:x-posts, 1
I have the game Via Ubisoft+ whenever I hit the play it comes up with this screen :
I timed it and it takes almost 4 minutes for the game to launch. Its so annoying. The game is installed on an SSD i don't understand this is the only game this is happening with. Once I'm actually in game everything runs fine. Anyone know a way to fix this? I've tried verifying integrity of the files it didn't fix anything.
Chefster_ ubisoft:x-posts, 4
I have had this issue multiple times,
Before it would crash once or twice and then i could play, but now its constant cant open the game
Tried verifying and redownloaded it.
I paid 100 euro's for a game that i cant open nor can find a solution to. is this really what ubi has turned into? I always played your games with love but this is absurd.
Does someone have a fix? if so please let me know. otherwise i would like to see or know how i can get a refund
draakelord ubisoft:x-posts, 2
I was finally able to get valhalla to launch by installing an old sata ssd into my pc and moving the valhalla installation to said ssd.
For more background, I was able to play valhalla fine on launch day on a 1tb nvme (which was my os boot drive). A few days later I upgraded it to a 2tb nvme and reinstalled windows and moved all of my data over, and was then getting stuck on the splash screen indefinitely. The only notable difference in these windows installs was:
1) I set my 2tb drive to 4kb sector size, while the old nvme was 512e.
2) I had to update to the newest windows version (I originally wasn't being served the option to update to 20h2).
Please note that none of these drives were microsoft storage spaces. I hope this helps someone.
Tomzu88 ubisoft:x-posts, 4
Actually found the fault from my system, my ssd was for some reason a windows storage device. Found that info by making DxDiag file from command promp. Had to Format drive via BIOS and after that I could make it as new drive in windows. After this my drive was labeled as Samsung SSD instead of microsoft storage device. I was in contact with ubisoft support and their only advice was to try launch game with 2 screens off