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  • ScorpionDK27
    14 posts

    Like a lot of other players i cant launch the game and i tried EVERYTHING but nothing works and the support doesnt help either. i have this issue since release. i mean i threw 90$ out of the window. PLEASE ubisoft listen to the players and fix this issue. we just want to enjoy the game...

  • CrazyDonkey88
    100 posts

    @woog_tx will check on that

  • ScorpionDK27
    14 posts

    @crazydonkey88 pls tell us if it works for you

  • CrazyDonkey88
    100 posts

    @dss8654 mine said they have two weaks for refund...

  • Woog_TX
    8 posts

    Ugh, I take it back. I closed the game to come back and put in the forum entry but when I started the game again it locked up at the title screen as before. Sorry gang, I'm at a loss on this one.

  • ScorpionDK27
    14 posts

    @woog_tx i had the hope it would work...

  • emmaj95
    66 posts

    @woog_tx Just tried, didnt work 😞

  • Staky000
    9 posts

    @crazydonkey88 That's hardly lucky 😞

  • Woog_TX
    8 posts

    Looked in Security and Maintenance like the error asked and found this Hardware error.

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎11/‎12/‎2020 1:32 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 141
    Parameter 1: ffffde0f68a76010
    Parameter 2: fffff8018d5b2298
    Parameter 3: 0
    Parameter 4: 2358
    OS version: 10_0_18363
    Service Pack: 0_0
    Product: 256_1
    OS Version: 10.0.18363.2.0.0.256.48
    Locale ID: 1033

    Extra information about the problem
    Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing_SCG3D
    Server information: bd5d2f75-706a-4384-9318-526e598da316

  • Woog_TX
    8 posts

    So it's a video driver issue. Thanks Nvidia!!

    The driver is up to date with the one that came out on Nov 9. Version 457.30

  • Woog_TX
    8 posts

    I did a clean reinstall of the latest driver, reboot and issue continues. I'm not sure what changed between this morning and this afternoon but we can't play the game at all now. UBISOFT HELP!!

  • Woog_TX
    8 posts

    I submitted a ticket and gave them this post. Updates to come.

  • emmaj95
    66 posts

    @woog_tx Thank you! Any and all info is appreciated. Been a very disappointing three days.

  • CrazyDonkey88
    100 posts

    @woog_tx still thanks for the solution. We are all dissapointed about Ubi ant this technical issues

  • MrFactorX
    2 posts

    Just like everyone else here, I can not get pass the splash screen. Tried everything and yes my system can support this game. Epic store however says I've played for 2hours and 51minutes so I'm not eligible for a refund. This is all starting to seem very sus to me. I wonder exactly how many players this is affecting? Support has my ticket and all my info I sent on Nov 10th, not sure how many days or weeks it will take them to get to me. $120, gone.

  • emmaj95
    66 posts

    @mrfactorx Im in the same boat. $200 for a collectors edition of a game I can't even open. When I first had the issue on the 10th I was sure they would patch it on launch day but now I just feel like a sucker 😞

  • RyanHowls
    3 posts

    Same here. I've tried every fix I could find. Game won't make it past the screen talking about auto save even if ran directly from the .exe; if ran from the launcher, it won't get past the splash screen. Plus, I cannot refund it. I went ahead and got the gold edition. I was thinking between this game and a few others but I opted for this in the end. I am strongly regretting my decision at the moment.

  • BLINDFIRE228
    3 posts

    I am unable to get the game to load. It gets to the loading screen and freezes. My PC meets all of the minimum requirements. I've uninstalled the game and reinstalled it. Same issue. I've uninstalled and reinstalled uplay connect. Same issue. Please Help.

  • CrazyDonkey88
    100 posts

    @maybugs been there done that, dont work

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