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    D.E.A.D-B4zzer
    9 posts

    @krvpt out of desperation, I did a complete uninstall using DDU with a fresh install of my graphics drivers (even though all my other games work), it didnt work for me either. I even reset my Bios to default, removing any overclocking, made no difference.

    I have completed AC Odyssey in the past, so I thought I would reinstall it, just to see if it has the same issue? Yup it gets stuck in the same place. I guess that isnt too suprising but after checking the ACO forum, they too had this same problem way back and there were only the same fixes we have all tried here. Whatever the issue is, it affects both ACV and ACO for me so it is definitely something within the game.

  • UbiKobold
    Ubisoft Support Staff 673 posts

    Hey there everyone and I hope you all had a good new year. I am very sorry that many of you are still experiencing this issue of getting stuck on the splash screen. If this is still persisting, please submit your MSinfo and DxDiag files on a Support ticket. Then, provide your ticket number here so that I may review those files and get back to you. Thanks!

    Official Response
  • forestZ666
    1 posts

    @ubikobold I have the same problem, my ticket number is 13798340.
    Thanks

  • UbiKobold
    Ubisoft Support Staff 673 posts

    @forestz666
    Thank you for providing your ticket number and files! It looks like you were asked to try the steps on our site here. Are you still unable to proceed past the splash screen?

    If you still cannot proceed, I noticed some .dll errors that I would like to try and resolve. Please reinstall the supporting software for your game. Afterwards, immediately restart your PC or the steps will not register complete. Then, perform a clean install of your GPU and test your game again.

    Official Response
  • marlon191
    1 posts

    I have a pretty similar problem, my game freezes at the screen at the start where you told to press any button to continue or after when it starts loading. The music keeps playing in the background. Since patch 1.1.0 it then says "Oh no, it crashed" and close it self, before the patch i could only leave the frozen game over the taskmanager. I already installed it twice, made the general troubleshooting a few times, run it as administrator and evrything else the ubisoft support told me to do. The only thing that showed some effect was when I uninstalled ubisoft connect and deleted the cache folder.After I installled ubisoft connect Icould start the game one time without a problem and play for round about 5mins then it froze and crashed.Since then I´m again stuck at the screen I desribed above and cant" get any further.
    My ticket 13673047

  • D.E.A.D-B4zzer
    9 posts

    Ok a new Dev build of windows came out today and in the 'known issues' section, Assassins Creed's startup crash issue is listed. This means that this is probably a Windows 10 issue and not a Ubisift issue, hence why they dont appear to be able to fix it.

    https://www.tenforums.com/windows-10-news/171837-windows-10-insider-preview-dev-build-21286-1-rs_prerelease-jan-6-a.html

    Scroll down to 'known issues'.

    So if you are like me, on the Dev channel, you will probably need to rollback your Windows build to play ACV until Microsoft have a fix. Bad news as this may affect your ability to use RTX in other games.
    Hope this helps at least explain where the fault lies, if you have tried all other fixes and you have Dev build of Windows, then this is most likely your problem.

  • DennisFrye
    1 posts

    @d-e-a-d-b4zzer Ahh, this may just be my problem, as well. I have tried everything to fix this, and wonder if it's worth rolling back Windows or not.

  • zanob
    5 posts

    Still no fixed in the 1.1.1.
    Ubisoft has marked this issue as resolved but it doesn't

  • garyrcook
    10 posts

    the update has not worked still stuck on splash screen,as prevously noted tried all ubisoft fixes.please dont count the splash screen error as fixed its not

  • garyrcook
    10 posts

    @garyrcook using windows 10 home so rolling back wont help?

  • krvpt.
    63 posts

    @zanob i had to reinstall windows to get it working, might be a windows bug.. unfortunate.

  • D.E.A.D-B4zzer
    9 posts

    @zanob Its a Windows Issue not a Ubisoft issue, For their perspective, they have done as much as they can to fix it, now Microsoft need to do something.

    I updated to the latest build of Windows on the Dev channel, still doesnt work. Its still listed as an issue in their known issues section for the new patch also.

  • D.E.A.D-B4zzer
    9 posts

    @dennisfrye Sorry mate but I would take a break from the game until a few more patches for Windows have come out. I just updated Windows, twice this week in fact and ACV and ACO both stuck on splash screen.

  • D.E.A.D-B4zzer
    9 posts

    @krvpt It IS a Windows bug, what version of Windows are you running mate? WHat build? Type Winver in the run box if your not sure

  • tripperen_DK
    1 posts

    Ffs - exact same issue here.. !

  • garyrcook
    10 posts

    @d-e-a-d-b4zzer version 1909 ( os build 18363.1316) windows 10 home
    you think a rienstall or rollback?

  • zanob
    5 posts

    https://www.tenforums.com/windows-10-news/173132-windows-10-insider-preview-dev-build-21301-rs_prerelease-jan-27-a.html

    Here seems that the issue is fixed on windows side. Anyone can test? (at the moment I can't because I'm out of home)

  • garyrcook
    10 posts

    @garyrcook did a windows reinstall no luck still got the same problem

  • garyrcook
    10 posts

    can we have an update on this issue please as its not even being recognised?

  • bamftopus
    1 posts

    @dichtebanana

    Same here, the game just shows the splash screen and then crashes.

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