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  • 0 Likes/1211 Replies/15092 Views
    3 posts

    still not fixed

  • dartyrus
    1 posts


    Russion Ubisoft Support service helped me to identify solution. EmsiSoft Anti-Malware was blocking ACValhalla.exe on launch without any message, notice or any info in logs. MSinfo file helped to find this. Adding exclusion to Behavior blocker or shutting him off does not helps. I've added ACValhalla.exe to exclusion from monitoring using official instruction from EmsiSoft support site https://support.emsisoft.com/topic/34283-emsisoft-conflict-with-games/

    I hope this will help someone with same problem. Before that i've spent two days to read this forum and tring to use all proposed here solutions.

  • Jmoney1986
    1 posts

    For everyone who crashes at the loading into game screen(not the splash screen) maybe this will help. I have been playing since launch with no problems and out of nowhere I started having this issue. Like most of you I tried everything. All but one thing I figured was a non issue that has been brought up lots of times including the post above me. I updated every possible driver, tried different drives(pointless really because all 3 of my drives are m.2 and actually it has been on my 😧 drive since launch), stopped loads of different background processes, used a registry and drive cleaner and even clean installed 3 different versions of windows. I was like you guys and really dumbfounded as to what was wrong. Then I decided to do something I really should have tried first. I went into my virus protection(I use kaspersky) and literally just closed it completely. I then logged in to Valhalla and loaded a save and for like 2 seconds it appeared to lockup but then BAM! Eivor is there in no mans land waiting to kill stuff. Then I turned my virus protection back on and did what the guy above did and added it to exclusions and told the virus protection never touch scan or do anything with this app and now I'm playing again. Maybe some of you haven't tried this like me since I've used this virus protection for months with no issue. I guess my virus protection got updated and decided it now hated valhalla.

    Maybe it will help maybe not but try this it is worth a try!

  • Thunderchild_UK
    7 posts

    So I've all of a sudden had this happen to me repeatedly today for the first time - both before and after the new patch downloaded.

    In each case, the programme reaches the page displaying the epilesy warning - but then plays in the background the sounds from the following splash screens, like the Ubisoft logo. Once the sounds stop then the game crashes to desktop.

    This is new behaviour as the last time I loaded up the game a few weeks ago for the festival it played without incident. I've restarted my machine, checked for updates on drivers, windows update, etc but there is no action to be take there - fundamentially nothing substantial has happened to my machine since I last played. I use Norton 360 which is upto date as well - turning that off and launching didn't solve the problem

    Each time it crashed I've submitted a crash report which I can't access so therefore can't attach here - but I'm hopeful it's gone in under my username so should be easily found?

    Does this sound at all like what's been happening to other people? This thread has been going since November so I don't want to presume it's the same problem and thus hijack it!

  • skyhawg
    10 posts

    @thunderchild_uk You are not alone....You just described the exact thing I experienced today....

  • Thunderchild_UK
    7 posts

    @skyhawg - Good to know!

    @Ubi-Borealis has this been flagged up at all today/in the recent past in a different thread? If so, are there any known workarounds?

  • skyhawg
    10 posts

    @thunderchild_uk I dont know about a workaround. I reset my computer to the last time the game loaded, turned off my virus protection, verified the game files and made sure my drivers are current. Nothing worked. I have over 240 hours of game time and was jammed up by the brewing storm bug, while waiting on that to be fixed I cleared the map, now I dont even know if the update fixed the bug for me because I cant even log on now. I am so [censored] at all this..

  • Thunderchild_UK
    7 posts
    This post is deleted!
  • boo-yah1907
    174 posts

    Its nice to see the belowed feature of crashes within half an hour after entering the game, to make a comeback 🙂

  • Thunderchild_UK
    7 posts

    @skyhawg Found my problem at least - I had moved my PC set up recently - and when I had put it all back together I had put my monitor cable into the non-graphic card slot.

    The lack of information from the NVIDIA control panel was the clue. Might be worth checking that in case that's helpful to you as well?

  • Ubi-Borealis
    Ubisoft Support Staff 3861 posts

    Hello there!

    I'm sorry to hear that you're encountering trouble when launching Assassin's Creed: Valhalla, and that the game freezes on the splash screen. This issue was marked as resolved by the development team following TU 1.1.1. Thanks to those who have taken the time to share how they were able to resolve their freeze-on-launch issues in this thread!

    If you are still encountering issues when launching the game, please ensure that you have first tried these basic PC troubleshooting steps, as these help to resolve common issues behind freezing and crashing. Please note that there can be multiple causes behind a crash or freeze, so we would recommend trying all of these steps as a first step.

    Additionally, if you have the game installed on a Microsoft Storage Space Drive, we would recommend moving the game to an alternative ha soft Storage Space Drives, and we recommend installing the game on a hard drive that also has the OS installed. rd drive (ideally the same drive that your OS is installed on). It is important to note that most of our games do not support Microsoft Storage Space Drives, and this can cause problems when launching the game.

    If the issue still persists after trying these steps, please can you open a support ticket so our team can take a closer look at your system files. You can open a support ticket via the Ubisoft Support website or by starting a live chat. When opening a support ticket, please have the following ready to include in your support ticket:

    • An MSinfo and a DxDiag
    • The troubleshooting steps you have already tried
    • If this issue has persisted since installing the game, or if it only started after a specific event (such as a game update or a system update)

    If you purchased the game from the Ubisoft Store and would like to seek a refund, you are also welcome to open a support ticket to submit a refund request. These requests are considered against our digital and physical refund policies on a case-by-case basis. If you do not meet the eligible criteria, we are unable to guarantee that a refund will be granted.

    @Thunderchild_UK - Apologies for the delayed response. Thanks for sharing what troubleshooting steps you have already tried. I'm glad to hear that you've been able to resolve the issue. Thanks for sharing what worked for you!

    @skyhawg - I understand that you've been able to resolve this issue after opening a support ticket. If you're still encountering trouble with crashes/freezes, please don't hesitate to update us so we can take a closer look.

    Thanks! 😊

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