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  • Furmano81
    11 posts

    @furmano81
    I've done everything I could
    A few days ago I even bought new CPU and MB and RAM - clean install of Windows and drivers only
    Game crashes everytime after 15-25 minutes

  • temtu
    5 posts

    @nonfornon

    Since the latest patch (1.1.0) or even the latest Nvidia driver update, Valhalla is unplayable - again.
    The first time it became unplayable was with patch 1.4.0 and when Ubisoft gave up on it and eventually rolled the game back to 1.0.1 all my saved games were corrupted. That was 74 playing hours down the drain.
    I have, before 1.1.0 dropped a few days ago, played nearly another 60 hours to catch up to where I was originally and now - here we go again..

    I have given up trying to load the game as it takes an absolute age (a clear sign that something is amiss) but when it did load all I was presented with was massive micro stutter rendering the game utterly unplayable.

    I know not if this is a Nvidia driver problem or a Ubisoft problem and I don't really care. I just want them jointly to sort this second mess out.

    For heavens sake how many more times?

  • master_ring
    41 posts

    Can we get some update from Ubisoft on this issue

  • WillGiles92
    16 posts

    @ubiwan the update has completely broken my game on PS4 - I can't fast travel, initiate quests, none of the controller buttons are initiating their corresponding actions (i.e. can't sprint, jump, swing a weapon). I'm stuck in post Yule Ravensthorpe and am not prepared to restart the game after 55 hours of play.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    Hey everyone!

    Can you please confirm you have all tried the steps suggested by UbiWan above?

    If the issue persists, please list your PC specifications so we can try to find a trend.

    A video of the issue would also be much appreciated, so we fully understand the behaviour of the issue.

    @ubiwan
    the update has completely broken my game on PS4 - I can't fast travel, initiate quests, none of the controller buttons are initiating their corresponding actions (i.e. can't sprint, jump, swing a weapon). I'm stuck in post Yule Ravensthorpe and am not prepared to restart the game after 55 hours of play.


    Hello, I replied to the forum thread you created. Please try to stick to the thread that directly relates to your issue.

    Thanks!

    Official Response
  • Furmano81
    11 posts

    @ubi-raziel
    I've done everything which is recomended here: https://support.ubisoft.com/en-gb/Article/000061047
    I have new CPU, MB and RAM.
    Clean Windows Instalation

    Now I wanted to record my game. I started recoring and after 15 min game crashed, recording (windows+g) crashed with the game also so I dont have a movie with this crash.
    You can contact me if I could be usefull tomasz.furman[at]world.pl



  • xKalashu
    2 posts

    Got the game a few days ago,since then i have like 4-5 crashes per day.
    Its not a hardware problem as i have a 2070 super 16gb ram i5 8600k at 4.2.
    Its really annoying yo start over quests just because the game crashed while i was trying to finish them.
    Never had a single problem with oddyssey but with valhalla its so frustrating.
    Ive verified all game files,game is updated,nvidia drivers updated like everything its ok but the game still keep crashing.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts
    @ubi-raziel
    I've done everything which is recomended here: https://support.ubisoft.com/en-gb/Article/000061047
    I have new CPU, MB and RAM.
    Clean Windows Instalation

    Now I wanted to record my game. I started recoring and after 15 min game crashed, recording (windows+g) crashed with the game also so I dont have a movie with this crash.
    You can contact me if I could be usefull tomasz.furman[at]world.pl

    Thank you for getting back to me, and for trying to record with Windows.


    I managed to find more than 1 thread for this issue, so I have merged you together!

    Those who are now experiencing frequent crashes after patch 1.1.0, please provide me with a DxDiag .

    Here is how: https://support.ubisoft.com/Article/000078583

    Your Ubisoft Connect launcher log may also provide some insight into these crashes, which can be found here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs\launcher_logs.txt

    They can either be added to a support case, or a direct link will be fine too. I can then try to gather some reports together, then submit it to our dev team for investigation.

    All the best!

    Official Response
  • Power_of_Rome
    Original poster 24 posts
    This post is deleted!
  • Furmano81
    11 posts

    @ubi-raziel
    I can not record the game crash because recording crashes with the game.
    How to send you logs and MSINFO?
    Im not bale to attach files to my post

  • Ubi-Orion
    Ubisoft Support Staff 255 posts

    @furmano81

    Hey there.

    If you're not able to host those and send us the link here you can submit also submit those to us on a support case.

    You should be able submit your system files to us by opening starting a Live Chat or contacting our support teams on Facebook and Twitter who will be able to open a case for you. Thanks.

    Official Response
  • Furmano81
    11 posts

    @ubi-orion @Ubi-Raziel
    I recorded the crash


    sorry for the quality but it was my first time 🙂

    Ryzen 5 3600, 5700XT, 16GB RAM
    Every attemp to play ends the same way - crash, exit to desktop and Amd driver error (27.20.14501.28009) newest one

  • StiFler_s_MoM
    3 posts

    @italickus Same, i had 40hours without crash. Support is not working. I think it is time to refund.

  • StiFler_s_MoM
    3 posts

    @ubi-orion Support is not working, i cant send an e-mail or a ticket, options are locked.

  • Spidermonk111
    12 posts

    I started having crashes every time I entered combat since I plugged in an old XBOX 360 controller to fix the walk speed issue. It was really noticeable a couple days ago crashing every couple minutes when a fight would start. I've probably submitted half a dozen crash reports haha.

    I went back to keyboard and mouse only today and so far it hasn't crashed in 30 minutes of play. Might not be related, but I never had a crash before I tried using a controller.

  • Furmano81
    11 posts

    Today I can't play even 10 min

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