Valid refund reasons0 Likes/2 Replies/53 ViewsOriginal poster mk.91 3 posts
I have a question regarding valid refund reasons. My configuration seems to be able to run AC: Valhalla (GPU is borderline, but other specs are fine (Lenovo laptop, i5 8300H, GTX 1050 4GB, 8GB RAM, SSD); more than several gameplay videos suggest it can be played with decent FPS if the settings are low, which I am perfectly fine with). Since I was thinking about buying the Ultimate Edition, which is ~100€ (obviously, not a small amount), I was wondering if 'not meeting hardware requirements' is a valid reason for a refund? (In case the game crashes/is unplayable etc.). Thanks!
P.S. I didn't find any thread or video where it was stated that this configuration cannot run the game in satisfactory FPS with lower settings, but just wanted to check to make sure (since GTX 1050 is not listed officially as far as I have seen)
Ubisoft Support Staff UbiKoreanBBQ 388 posts
@mk-91 Hi! I appreciate you reaching out about this! Due to many different factors of your PC, you may have a different outcome than what you may have seen in gameplay videos. As the GTX 1050 is skipped between presets requirements, this would imply that you don't meet system requirements. Note also that Laptop models of the desktop cards may work as long as their performance is on par with the minimum configuration.
To end though, it is always up to the Store team for the final decision. You can raise this question with them here.