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  • WillGiles92
    Original poster 16 posts

    The latest update has completely broken my game on PS4 - I can't fast travel, initiate quests, and none of the controller buttons are initiating their corresponding actions (i.e. can't sprint, jump, swing a weapon). The only button that responds is L1 so I'm stuck walking around in post Yule Ravensthorpe and am not prepared to restart the game after 55 hours of play. More annoyingly, the controller buttons work fine in the game menu/loading screen, but not the actual gameplay.

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  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    Hey!

    Sorry to read you're facing this unusual issue. It is not something I am familiar with, but we'll do our best to help!

    Are you perhaps able to provide a video presenting the issue? That would help us understand the issue from your perspective.

    Do you perhaps have an older save that you can try?

    If an older save refuses to work, my next suggestion would be to try reinstalling the game.

    All the best!

    Official Response
  • WillGiles92
    Original poster 16 posts

    @ubi-raziel Hi there - you can see a video of the issue here:



    At the start you'll see the loading screen working as normal. At 2.21 the game loads and I'm pressing all the same buttons but for the most part, nothing happens, except for blocking and crouching. I can however still equip and unequip items in the inventory for example, and scroll through the game menu options.

    I then load another game at 5.07 and the same issues persist - I can't sprint, climb, swing my weapon or draw my bow and fire it. Again I'm pressing all the same buttons during the gameplay video, which work fine in the menu, but not within the game.

    I can call my horse and mount it and assassinate the dummies in Ravensthorpe, which suggests I can still do actions when prompted by the game, but not whenever I want.

    Additionally fast travel seems to be uniformly unavailable. To reiterate, I only started experiencing these issues after downloading the 1.1.0 patch.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @willgiles92 I really appreciate you getting back to me. Eivor is also drunk with your first save, which I've noticed is an issue for some players after update 1.1.0 so they may be related.

    It seems to take a while to load your saves. I've not played it on PS4 myself, do you think it's taking longer since the patch?

    Official Response
  • WillGiles92
    Original poster 16 posts

    @ubi-raziel It's taken me that long to load since getting the game - I have a fairly old PS4 so thought it might just come with the territory. The loading time hasn't got longer I'd say.

    Also - uninstalling and reinstalling didn't fix the overall issue.

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @willgiles92 OK thank you for answering, it much be normal for your platform.

    We'll need to raise this with our devs so they can investigate for you. If at all possible, your most recent save file would also help us.

    This article explains how to find the file, and send it to us: https://support.ubisoft.com/Article/000080981/

    Would it be possible to gather that save file for us? I believe you would need a USB stick or external hard drive to extract it from the PS4.

    Official Response
  • WillGiles92
    Original poster 16 posts

    @ubi-raziel thanks - I have the save file, but can't seem to open a case to attach it to? (The option to submit a case is unclickable on this site). Is there an email I can send it to?

  • Ubi-Raziel
    Ubisoft Support Staff 197 posts

    @willgiles92 Ah apologies for that, were all the fields filled in?

    If you can't create a case, you could try one of the following -


    Thanks 🙂

    Official Response
  • WillGiles92
    Original poster 16 posts

    @ubi-raziel when you go to select a category, you get a message saying the only online support offered is live chat, so doesn't seem like you can submit a ticket at the moment. You should be able to download the files from here: https://we.tl/t-GO9HRFRg1y

  • WillGiles92
    Original poster 16 posts
    This post is deleted!
  • WillGiles92
    Original poster 16 posts

    @Ubi-Raziel just checking you have received this link?

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