

The latest update has completely broken my game on PS4 - I can't fast travel, initiate quests, and none of the controller buttons are initiating their corresponding actions (i.e. can't sprint, jump, swing a weapon). The only button that responds is L1 so I'm stuck walking around in post Yule Ravensthorpe and am not prepared to restart the game after 55 hours of play. More annoyingly, the controller buttons work fine in the game menu/loading screen, but not the actual gameplay.
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.
Hey!
Sorry to read you're facing this unusual issue. It is not something I am familiar with, but we'll do our best to help!
Are you perhaps able to provide a video presenting the issue? That would help us understand the issue from your perspective.
Do you perhaps have an older save that you can try?
If an older save refuses to work, my next suggestion would be to try reinstalling the game.
All the best!
@ubi-raziel Hi there - you can see a video of the issue here:
@willgiles92 I really appreciate you getting back to me. Eivor is also drunk with your first save, which I've noticed is an issue for some players after update 1.1.0 so they may be related.
It seems to take a while to load your saves. I've not played it on PS4 myself, do you think it's taking longer since the patch?
@ubi-raziel It's taken me that long to load since getting the game - I have a fairly old PS4 so thought it might just come with the territory. The loading time hasn't got longer I'd say.
Also - uninstalling and reinstalling didn't fix the overall issue.
@willgiles92 OK thank you for answering, it much be normal for your platform.
We'll need to raise this with our devs so they can investigate for you. If at all possible, your most recent save file would also help us.
This article explains how to find the file, and send it to us: https://support.ubisoft.com/Article/000080981/
Would it be possible to gather that save file for us? I believe you would need a USB stick or external hard drive to extract it from the PS4.
@ubi-raziel thanks - I have the save file, but can't seem to open a case to attach it to? (The option to submit a case is unclickable on this site). Is there an email I can send it to?
@willgiles92 Ah apologies for that, were all the fields filled in?
If you can't create a case, you could try one of the following -
Thanks
@ubi-raziel when you go to select a category, you get a message saying the only online support offered is live chat, so doesn't seem like you can submit a ticket at the moment. You should be able to download the files from here: https://we.tl/t-GO9HRFRg1y: (https://we.tl/t-GO9HRFRg1y)
last edited by