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  • Mikesoft98
    1 posts

    I bought this a couple of days ago and saw the two symbols above the health bar showing the boost active. However, they’ve now disappeared and nothing appears boosted. Really disappointed as I only get to play at the weekends and I’ve progressed a lot in the game since. Here is a video showing the silver boost not working:



    Please can this be fixed? Account is Mikesoft98 on Xbox (XSX). Thanks

  • samnizzy
    1 posts

    Same issue, purchased and worked for one day but doesn't show in owned or in the store anymore can anyone help?

  • GLOCKED_UP
    1 posts

    Im having the same issue. I just bought the booster yesterday. Worked fine for a few hours. When I relaunched the game it was no longer active. Doesn't show up in ownd list or in store. Any help

  • Mattgmattg10
    1 posts

    I am having this issue too. I bought the game today on ps5 and also purchased the xp and coin boost. Neither are working. I just got the standard 1200 xp for completing a mystery rather than 1800. Silver is the same. I don't, and never have had, any icons to indicate its active..

    I purchased the pack BEFORE I started my first new game, so I'm not sure if this has contributed to the issue.

    How do I get this resolved?

  • henrique77cunha
    1 posts

    dear ubisoft i bought the game Assassin's Creed Valhalla and went to the game store and bought the PACK of BOOST of SILVER and XP and in the game it doesn't work not give the 50% more that says give, it appears in the store purchases I spent the my money and I was stolen. I expect an answer. with regards Henrique Cunha

  • Zae116
    1 posts

    I'm having the same issue. If Ubi is not going to fix this issue then we need to be refunded. Players didn't buy these boosts for them not to work.
    Not happy!

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    Thank you all for adding to this thread! Special thanks to Mikesoft98 for including that video clip. I've gone ahead and shared the reports you all have added to this thread with the development team. As soon as any updates have been shared with me about this issue, I'll post about them here. I apologize for the wait in the meantime! If anyone else has additional footage, please feel free to share the screenshots/video clips here.

    Official Response
  • Mcnutty
    1 posts

    Go to inventory and deactivate and reactivate the boost for them to work

  • JaY_596
    1 posts

    If any body is still experiencing the do/[censored] problem, I got the solution.

    Go to your inventory tab an above the BAG on right u will see xp and coin hover over it an pause it then on pause it problem fixed.

    You welcome 🙏🏼

  • UbiExcellent
    Ubisoft Support Staff 756 posts

    @mcnutty & @JaY_596 Thanks for sharing that pausing then restarting the boost resolves this issue for the both of you! I've shared this with our investigating teams.

    Official Response
  • TheronNett
    2 posts

    So I started a new game and it seems that the XP and coin boost are not working. My 1st playthrough shows the boost active in the inventory screen. But my new game doesn't have the icons to for the XP and Coins.

    Are they supposed to be active right at the beginning or do they activate at the same time you collect all your DLC Armor?

  • TheronNett
    2 posts

    Nevermind. As soon as I left the village to see the witch doctor, it activated

  • KopfSmertZz
    36 posts

    Having the same issue here. When looting I get e.g. 1 coin, or 15 coins. That should not be an odd number if we should get double. Since this is a paid buff I expect Ubisoft to fix this quickly

  • KopfSmertZz
    36 posts

    @jay_596 Tried that, but it did not work for me. Maybe save and exit the game after the pause? I'll try that also

  • Ubi-Mark.
    Ubisoft Support Staff 993 posts

    Hello Vikings,

    Sorry to hear that you are still experiencing this issue. I just checked it for you and I can see that the development team are still investigating this. Once it's resolved, we are going to let everyone know through the patch notes in our News and Announcements section.

    Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

    Official Response
  • Metallo75
    28 posts

    I bought today the boost for exp and silver too,got my helix creditcs taken away,and gone from shop,but no indicator/option in my invertory above the bag as mentioned before and as well not gaining more exp too,can anyone help about this? Tryed to quit out and restart the client too,none worked.

    Tryed reloading a older save,it said exp/silver activated for 0 hours,if i immediatly go to invertory the icons there,saying time left 0 sec,after if i go back game and again back to inv,the icons disappear like never had there,why selling a function which is stated to its permanent and not working,if not fixable really soon,refund it now,cause not worked after bought and not fixable.

    I tryed to fix via chat,"that" helper from ubisoft was so rude,why have to be such a [censored]?he simple told no normal info,only saw to i bought it and linked a [censored] connectivity support link to do it and immediatly closed the chat,why telling to the ingame problem is a connectivity issue,why being such a [censored],shouldnt be a suport be so rude.

  • Metallo75
    28 posts
    This post is deleted!
  • Metallo75
    28 posts
    This post is deleted!
  • Arg0n18
    1 posts

    It seems that the recent update has broken the permanent xp and silver buff and there is no way I can reacquire itundefinedundefinedundefined

  • Metallo75
    28 posts

    @arg0n18 I bought yesterday but simple its not on my char( no more exp for quest and none icon have in my inv),a suppoort via chat said to have,but simple dont have it.

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