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  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    Hey guys,

    If the game was purchased on the Epic Games Store, then the game will be live at 16.00UTC.

    You can see the release dates here.

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts
    Best Answer

    Hello there,

    As this issue has been resolved, we will now be marking this thread as resolved and locking it.

    If you encounter any additional issues in Assassin's Creed: Valhalla, please don't hesitate to open a new thread so we can take a closer look.

    Thanks 😊

    Official Response
  • srxisdaking
    1 posts

    same problem here i am in UK, game was bought on ubisoft connect.

  • Lebiannen
    1 posts

    ho preaquistato il gioco su epic games ma non riesco ad aprirlo cioè non mi da assasin creed valhalla neanche disponibile ditemi voi che fare 

  • nilreme
    1 posts

    J'ai acheté le jeu aujourd'hui et au bout d'une heure il est toujours pas apparu dans ma bibliothèque de jeux, les screens sont ci dessous, que faire?

    https://prnt.sc/vhirt0
    https://prnt.sc/vhis2m

    Merci

  • Ubi-Baron
    Ubisoft Support Staff 730 posts

    @srxisdaking Apologies for our delayed response, there has been a high volume of posts due to the game launch and this can cause some delays.

    Have you been able to launch the game now?

    Official Response
  • Ubi-Spud
    Ubisoft Support Staff 700 posts

    @nilreme Hey there, thanks for getting in touch!
     
    We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help! 🙂

    Official Response
  • UbiKoality
    Community Manager 440 posts

    Hey everyone! First, I'd like to sincerely apologize for the delayed response. Due to all the releases we've had recently, Support has been incredibly busy working to answer all the inquiries we have coming in. Second, I'm truly sorry for the initial inconvenience and frustration that this may have caused you all. I can fully understand how annoying it must be to anticipate a game's launch then have to continue waiting for it to become available to you. Moving forward, I'm assuming you all have access to your purchased copy of Valhalla. However, if that is not the case, then please create a ticket at support.ubi.com to receive further assistance. Our agents would be more than happy to provide the support needed to get this resolved. Thank you for your patience!

    Official Response
  • Ubi-Swaggins
    Ubisoft Support Staff 359 posts

    @lebiannen  
    I am afraid that our Forum Support team currently only speak English, and French and German via their own language page.
     
    If you are having an issue, and cannot speak the above languages, please contact us via ticket on our website.
     
    An agent will get back to you in your native language.

    Official Response
  • RedIndianRobin
    Original poster 186 posts

    Mods can close the thread now. This issue stands resolved for everyone.

  • Ubi-Borealis
    Ubisoft Support Staff 2877 posts
    Best Answer

    Hello there,

    As this issue has been resolved, we will now be marking this thread as resolved and locking it.

    If you encounter any additional issues in Assassin's Creed: Valhalla, please don't hesitate to open a new thread so we can take a closer look.

    Thanks 😊

    Official Response

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