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  • locked topic_solved [RESOLVED] Unable to play on my platform in my region despite the regional release time having passed | POST HERE

    0 likes/137 replies/590 views
    RedIndianRobin
    Original poster ubisoft:x-posts, 188

    It's well past 12:01 AEDT and I still can't play the game in my region.


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  • Ubi-Borealis
    Ubisoft Support Staff ubisoft:x-posts, 6075
    Best Answer

    Hello there,

    As this issue has been resolved, we will now be marking this thread as resolved and locking it.

    If you encounter any additional issues in Assassin's Creed: Valhalla, please don't hesitate to open a new thread so we can take a closer look.

    Thanks 😊

    official-response
  • georgemanos13
    ubisoft:x-posts, 4

    Hello,

    I pre-bought the game on Epic games store but installed it through ubisoft connect account. I have my accounts linked. Will it be necessary to download it via the EGS client, as well, to be able to play? I am asking cause in the EGS client the game is show as uninstalled. Thank you in advance!

  • jeje_71
    ubisoft:x-posts, 77

    @georgemanos13 i have 3 ubi games from epic store, all can be managed from the uplay client without any interaction to the epic store whatsoever, so if the new ac game goes by the same rules, you shouldn't need the epic store as soon as your game is in your uplay library.

    if you could preload the game from uplay without using the epic store, any other interaction should also be possible in the same way.

  • former_user
    ubisoft:x-posts, 0

    @georgemanos13 Hi! As mentioned above, you should only need to download the game once, so you should be able to launch the game from Ubisoft Connect on launch.

  • VampyLucky
    ubisoft:x-posts, 3

    Why I cannot play the game? It's already 12.35 am in Melbourne. 😞

  • RedIndianRobin
    Original poster ubisoft:x-posts, 188

    @vampylucky Same can't play as well.

  • Remsy101
    ubisoft:x-posts, 4

    @vampylucky Im in Melbourne and I can play it, until it crashes 1 min into gameplay

  • Ubi-Litten
    Ubisoft Support Staff ubisoft:x-posts, 179

    Sorry to hear you have experienced this, so we can get this looked into could you confirm if this was purchased directly from our Ubisoft store or another 3rd party retailer.?

    Regarding issues of crashing, could I suggest to check your device is above the minimum required specifications and that all your drivers are up to date, then run through the steps outlined here if you are still experiencing this issue.

    official-response
  • VampyLucky
    ubisoft:x-posts, 3

    @ubi-litten Yes I directly purchased it from Ubisoft Store.

  • RedIndianRobin
    Original poster ubisoft:x-posts, 188

    @ubi-litten From EGS. But the game is connected to my Uplay lib. So epic is no longer needed right?

  • Orblitzer
    ubisoft:x-posts, 3

    In New Zealand and it did not unlock at first, I had to update the game and restart the client, when installing the patch it restarted my computer without prompt and after relogging at finishing off the final setup (vcrdst etc) it finally started up 🙂 just thought I would comment my steps in the hopes it would help some of you !

  • VampyLucky
    ubisoft:x-posts, 3

    @ubi-litten Sorry I think I purchased it from Epic Games, my bad. I should wait for tomorrow. Sorry for the trouble.

  • S3XYBUNNY666
    ubisoft:x-posts, 7

    I bought mine through the Epic game store but have my Uplay account connected...Should this make any difference?

  • S3XYBUNNY666
    ubisoft:x-posts, 7

    @ubi-litten If we bought it through EGS do we not get the access even though we have our Uplay accounts connected?

  • RedIndianRobin
    Original poster ubisoft:x-posts, 188

    @s3xybunny666 I have the exact question. I don't know why I need to wait till EGS release. I have already linked the game to uplay account. It's not like Steam where launching through uplay will launch EGS. It doesn't do that for Division 2.

  • S3XYBUNNY666
    ubisoft:x-posts, 7

    @redindianrobin especially when there was never any blatant or clear advertising about this 'special' feature... I paid my money give me my game!!!

  • RedIndianRobin
    Original poster ubisoft:x-posts, 188

    @s3xybunny666 EGS is a whole day late. I knew buying from Epic was a bad idea. Game unlocks only on 11th.

  • THW-GER
    ubisoft:x-posts, 12

    @s3xybunny666 The release times for different platforms were always clear communicated. Your fault.
    If bought on uplay you can play now using VPN -> Australia from everywhere on this planet.

    Epic Games Store, single, global release time: November 10 at 8:00 PST / 11:00 EST / 16:00 UTC / 17:00 CET, or November 11 at 3:00 AEDT.

  • S3XYBUNNY666
    ubisoft:x-posts, 7

    @redindianrobin How can EGS [censored] up another game release...yet again. I took the day off work man... And the day its actually out for EGS I have to work 😞

  • RedIndianRobin
    Original poster ubisoft:x-posts, 188

    @thw-ger Don't you understand? I have already linked the game to my Uplay. It's in my Uplay library. Why should I wait for EGS?

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