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  • 0 Likes/3 Replies/79 Views
    colesdav
    Original poster 1 posts

    I already tried ubisoft support. Not allowing "submit case" for some reason (COVID-19 excuse?).
    Other options were: Twitter - tried that no response.
    This forum.

    Purchased Samsung EVO 1TB SSD.
    It came with a free Game Code for Assassins Creed: Valhalla.
    Free game code information,

    Sent: 30 December 2020 15:05
    Subject: Your Digital Download Codes

    Here is your Assassins Creed: Valhalla game code
    Please follow the steps below to redeem.   

    1. Access the redeem website at (web address...)
    2. Type the Reward Code provided to you by email, and click the ‘submit my code’ button.
    3. Log in or create an Ubisoft account. Please ensure you are logged into the correct Ubisoft Account;
    4. Once the Reward Code is successfully redeemed, the game, Assassins Creed Valhalla is directly activated in your Uplay library. The Content will be available for download from 10 November 2020.   


    I entered the code as requested today
    I get the following email below.
    The game does not show up in my Ubisoft Account Game Library at all.
    Please advise.

    From: Assassin's Creed Valhalla
    Sent: 03 January 2021 00:38
    Subject: Thank you for redeeming your code

    Your PC game has successfully unlocked!   |  View in browser

    THANK YOU FOR REDEEMING YOUR PROMOTIONAL SAMSUNG CODE

    Your digital version of Assassin's Creed Valhalla Standard Edition is now unlocked. Log into Ubisoft Connect on PC from November 10 th 2020 to download and play.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • dinnomac
    1 posts

    @colesdav Hi, did you manage to get your game? I'm stuck in the same boat as you.

  • Ubi-Keo
    Ubisoft Support Staff 607 posts

    @colesdav Apologies for the late response. I have checked your account and can see that the game is now in your library, I hope you are enjoying the game.

    @dinnomac I'm sorry to hear that you are also experiencing issues with your promotional code for Assassin's Creed Valhalla. I'm afraid that we are unable to assist you with this here on the forums. Please contact support on one of the following support channels and they will be able to assist you further:

    Facebook
    Twitter
    Support Ticket
    Live Chat

    Official Response

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