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  • Nyxie18
    Original poster 1 posts

    Greetings.
    As I see on their email they dont respond so I'm gonna write here, hoping someone from the team will manage to help me. One week ago I bought a subscription to try ubisoft plus, but after 1 h they told me the sub failed...I found it weird cuz even if I had money on that credit card, it failed. I put another card and after 2 h they took my money and the sub worked. What I noticed after is that they took it two times. One from the first card and from the second aswell. I researched after and saw more ppl having the same issue.
    I would like my money back cuz this isn't fair!
    What can I do ? Where can I report this? I wrote a ticket but nothing happend so far, not even a response.

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • xIFoxHound
    49 posts
    Greetings.
    As I see on their email they dont respond so I'm gonna write here, hoping someone from the team will manage to help me. One week ago I bought a subscription to try ubisoft plus, but after 1 h they told me the sub failed...I found it weird cuz even if I had money on that credit card, it failed. I put another card and after 2 h they took my money and the sub worked. What I noticed after is that they took it two times. One from the first card and from the second aswell. I researched after and saw more ppl having the same issue.
    I would like my money back cuz this isn't fair!
    What can I do ? Where can I report this? I wrote a ticket but nothing happend so far, not even a response.


    If you don’t get a response within the next week then dispute it with your bank. They get you to fill in a form which basically asks you the transaction date, payee ect and it’ll also ask if you’ve contacted them yourself. Obviously you have, so if no one can gets back to you then they should be able to sort it from there but could be a further few weeks till they can investigate and resolve your case as well. It’s just an unfortunate time to have these sorts of issues.

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