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  • guest-0siW9seF
    Original poster 2 posts

    I have an active support case open for this but haven't heard anything back in almost a month - case number is 13598374 - I'm hoping for a quicker response here.

    After loading the game, all quests have disappeared. Progress in the game stays where it was, meaning all areas of the map explored, gear still equipped, skills and abilities still there, and I am in the same place I was when I last saved. But all active quests are gone. please help!

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKoality
    Community Manager 440 posts

    @guest-0siw9sef Hello there! I'm incredibly sorry to hear about this issue you've encountered in Assassin's Creed Valhalla. Thank you for sharing your case number! What quests did you have active that are now missing? Have you tried clearing your Xbox's cache to see if that helps get this corrected? You can clear your cache by unplugging your console from the wall, waiting at least two minutes, then plugging it back in again and restarting your game. I would also advise completing the other steps listed in our Xbox troubleshooting guide!

    Official Response
  • guest-0siW9seF
    Original poster 2 posts

    @ubikoality
    Hi there- I honestly don't remember which quests were started, it's been a month at this point, but it would have been the main quest as well as all side quests. Would have to be at least five or six.

    I've tried clearing the cache and a hard reset to factory settings on the xbox itself. Not sure if you can see the chat history associated with the case number, but if you can, you could see the convo with the person i opened the case with. That person had not seen anything like the issue I encountered, and they said they were escalating the issue on their end. I haven't heard anything back, and in the mean time haven't been able to play my game for fear I'd make things worse somehow.

    Any update on the case, or help you can give me would be appreciated. I invested alot of time into the game and would be heartbroken to have to start it all over.

    Thank you

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