Welcome to discussions

Quick Suggestions

  • rikomor99
    Original poster 1 posts

    Hi. I recently purchased AC: Valhalla, ultimate edition. I have been able to play all of the AC games on high settings on my laptop. When i launch the game i get a pop up error that states ''GPU does not support dx12", so i cant launch the game at all. I have checked that Direct X is updated and it says it is on 12.0. I have also updated my driver on GeForce Experience. How can i change the settings so i will be able to play?

    My specs are:
    GeForce GTX 960M
    Intel(R) Core(TM) i5
    7.89 GB RAM

    If i am not able to play the game on my computer and i need a better graphics card, is it possible for a refund of my purchase since i wont be able to use the product i have bought?

  • Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • UbiKoreanBBQ
    Ubisoft Support Staff 371 posts

    Hi there, thanks for reaching out with this concern! Your GPU, 960M, only supports a few features of the direct X12 feature set. So, in technical terms, 960M supports up to direct x 12_0, while the game runs at 12_1. I am very sorry for any confusion on this part. I've made a note to the team about this specification, so that it can be added to the System Requirements page. If you would like to seek a refund, and you purchased from the Ubisoft store, please head over to our support portal and create a case. Our dedicated Store team will be able to further assist you! (If you'd like, you can also send me the case number and I can make sure it's headed to the correct department.)

    Official Response

Suggested Topics

Community Details

230
Online
229.2k
Users
38.3k
Topics
190.2k
Posts