Moved AC Valhalla won't launch0 Likes/2 Replies/69 ViewsOriginal poster rikomor99 1 posts
Hi. I recently purchased AC: Valhalla, ultimate edition. I have been able to play all of the AC games on high settings on my laptop. When i launch the game i get a pop up error that states ''GPU does not support dx12", so i cant launch the game at all. I have checked that Direct X is updated and it says it is on 12.0. I have also updated my driver on GeForce Experience. How can i change the settings so i will be able to play?
My specs are:
GeForce GTX 960M
Intel(R) Core(TM) i5
7.89 GB RAM
If i am not able to play the game on my computer and i need a better graphics card, is it possible for a refund of my purchase since i wont be able to use the product i have bought?
Ubisoft Support Staff UbiKoreanBBQ 380 posts
Hi there, thanks for reaching out with this concern! Your GPU, 960M, only supports a few features of the direct X12 feature set. So, in technical terms, 960M supports up to direct x 12_0, while the game runs at 12_1. I am very sorry for any confusion on this part. I've made a note to the team about this specification, so that it can be added to the System Requirements page. If you would like to seek a refund, and you purchased from the Ubisoft store, please head over to our support portal and create a case. Our dedicated Store team will be able to further assist you! (If you'd like, you can also send me the case number and I can make sure it's headed to the correct department.)