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  • neslot39
    Original poster 1 posts

    searched through the forums but nothing here fits what i'm having an issue with. My game is unplayable. I can launch the game on my Xbox One X, i hit A to sign in, i get to the screen to choose Continue, new game, etc. and i can do nothing. the cursor circle will not move. I've uninstalled and reinstalled the game 5 times now after working with Xbox and Ubisoft support, i deleted all my saves in my Live profile and local, i've done a factory reset on the console. I was playing just fine until last night. I can play any other of my games without issue, i can play other Ubisoft games without issue.

    The game is totally unplayable for me, i can't get passed that continue, new game, etc. screen.

    Any help would be appreciated.

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @neslot39 Hello there. I'm sorry to hear about this. First, I'd like to ensure you've completed these troubleshooting steps. If the issue persists after, I'd like to know if you're seeing any error messages associated with this issue? Or does it simply never load? Finally, please provide an image on the screen you're stuck on, so I can better understand what you're seeing on your end.

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