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  • MrkillerhomerxD
    Original poster 4 posts

    Hi, my game is often crashing, also after newest patch.
    In my event viewer i get following
    Fault bucket 1809159159668885434, type 5
    Event Name: D3DDRED2
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: VEN_10DE
    P2: 27.21.14.6089
    P3: 0x887A0006
    P4: 7
    P5: ACValhalla.exe
    P6: Unknown
    P7:
    P8:
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER60FA.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER610B.tmp.xml

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_VEN_10DE_9426f5c64fd8146277f384abddb70ff9846d3_00000000_d52dbd4e-0a85-4a7a-98f2-e9a7f301dd49

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: d52dbd4e-0a85-4a7a-98f2-e9a7f301dd49
    Report Status: 268435456
    Hashed bucket: 6e5fe5bad6907a69791b6cab9e3547ba
    Cab Guid: 0

    Let me know what you need from me 🙂

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • Ubi-Wan
    Ubisoft Support Staff 630 posts

    @mrkillerhomerxd Hello there! Thanks for sharing this information. I'd like to have you first give the troubleshooting steps in this FAQ a try. If things persist after, please create a new ticket with our dedicated support team, and attach your MSinfo files to the case so they may be able to gather some more information to assist you further with troubleshooting this issue!

    Official Response
  • D3m0nS92
    4 posts

    Same problem.

  • MrkillerhomerxD
    Original poster 4 posts

    @ubiwan Okay now how do i do this when it must be done by chat? =(
    i dont even know at what times i can do this and it is likely during my work you have open.
    How can i create a ticket now?

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