Game freezing after latest update2 Likes/15 Replies/194 Views
Hi, Since the update this morning everytime I play I can play for about five minutes and then the screen goes black and there is a buzzing noise. There is nothing I can do but restart my computer, Dell Alienware R17 M3. This has happened twice this morning and renders the game unplayable.
I tried submitting a customer support request via ubisoft connect but it won't let me submit via email and the chat is currently unavailable.
marram93 3 posts
I'm getting the same problem. I play the game after the 1.1.1 patch and withing 5 minutes it freezes and crashes. It was working fine with the 1.1.0 patch.
minovich 3 posts
16% through the story and all of a sudden after this mornings patch the game is unplayable. Endless frame drops and freezing. Not happy.
I want a refund.
Kuhumkum 5 posts
Same here, 10-30mins game time and then crashes to desktop. Game worked perfectly fine till the 1.1.1 update, after updating, it crashes, no matter what I'm doing. Submitting a support ticket is also impossible because all contact options are unavailable. Tried all the troubleshooting things I could find, nothing helped. Just sad
daftshadow01 1 posts
Instead of the game freezing, it's straight out bsods for me. Shows error with nvlddmkm.sys. Game was fine prior to v1.1.1. Running on nvidia driver 461.09.
The other game I play Cyberpunk 2077, no bsods. So something is up with Valhalla.
@bobbiedigital I could play for maybe two hours, but then (after completing - and winning - a friendly game of Orlog) I experienced exactly the same as you did: the screen went black, there was a buzzing noise and all I could do was restart my PC. I have had crashes before with Valhalla (lots of them), but they always dropped me to the desktop and most of the times there was a bug report to send, but now, after the bug patch update 1.1.1, this happens...
On top of this, after maybe 10 minutes or so, my framerate drops from 60-ish to 20-ish. That was already a known issue before the 1.1.1-patch, but it has not been fixed and it's very, very annoying.
So what are we all supposed to do? Just wait and hope they fix the issues? If I start a new game I'm not sure I'll come back to AC Valhalla despite being about 50% through it.
Kuhumkum 5 posts
Okay so, what seems to have solved it for me was this:
- ran SFC.exe (https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system)
- reinstalled MSI Afterburner
- deleted the ACValhalla.ini in the "\Documents\Assassin's Creed Valhalla" folder
- after starting the game, I changed every setting back to my preferred values, except for window mode, I left it at borderless
Played for 2x2 hours yesterday without a crash. Sadly, I have 10-20% less FPS, I can't enable 120hz and HDR without fullscreen mode, so this is not a perfect solution but its better than crashing every 10mins. I'll test fullscreen mode later today.
I've had this specific crash (black screen, buzzing, restart) twice now, but in both cases only after maybe two hours of playing and not every time I play the game. In 200+ hours of gameplay before patch 1.1.1, I never experienced this type of crash.
braudrist 35 posts
Yep, same here. Ran a torture test for my PC for two days, nothing. Only Valhalla crashes.
Ubisoft support got back to me and this seems to have worked
Thank you so much for all of that information. I'm sorry to hear that you're experiencing this kind of crashing and freezing! Would you be able to give the following steps a try for me, just to see if they help? : >> https://ubi.li/wt62J
Thank you so much for those! Let's go ahead and try a clean reinstall of your Microsoft Visual C++ redistributables.
For the Microsoft Visual Studio C++ redistributables, you'll want to first check to see which packages you already have installed. You can do this easily from the Control Panel.
1. Press the Windows key and R at the same time.
2. In the search bar, type Control Panel and press the Enter key.
3. On the window that pops up, click Uninstall a program.
4. Scroll through the list and take note of the entries that begin with Microsoft Visual C++. There may be few, but be diligent!
5. Once you've got a list, you can uninstall the programs one by one by right-clicking the entry and selecting Uninstall.
6. Now that we've got a clean slate to work with, we can reinstall those files. Click on each applicable link below to download and reinstall the files you've just taken note of. Please reinstall them in order of year, from oldest to newest. For example, 2010, 2012, 2013, and so on.
Microsoft Visual C++ 2010
x86: https://t.co/5zqAgMAdFx: (https://t.co/5zqAgMAdFx)
x64: https://t.co/rPPUJNGmf0: (https://t.co/rPPUJNGmf0)
Microsoft Visual C++ 2010 SP1
x86 - https://t.co/KoAFlg8kfl: (https://t.co/KoAFlg8kfl)
x64 - https://t.co/5kNJyB1g5V: (https://t.co/5kNJyB1g5V)
Microsoft Visual C++ 2012
x86 & x64 - https://t.co/VO97twqujM: (https://t.co/VO97twqujM)
Microsoft Visual C++ 2013
x86 & x64 - https://t.co/cOMqq47Ca4: (https://t.co/cOMqq47Ca4)
Microsoft Visual C++ 2015
x86 & x64 - https://t.co/BU8QFerIGQ: (https://t.co/BU8QFerIGQ)
Microsoft Visual Studio C++ 2015/2017/2019 Bundle
x86 - https://t.co/h27Om3aJkO: (https://t.co/h27Om3aJkO)
x64 - https://t.co/7izndX7ha4: (https://t.co/7izndX7ha4)
It didn't fix it straight away., it crashed two more times and only started working when I started recording it with my phone to send to support.
@bobbiedigital I haven't had this type of crash (black screen, buzzing, restart) for some time now. I didn't do anything to fix it (apart from keeping the Geforce-drivers up to date and there has been an update recently). Not too happy though, because I'm back to the 'normal' frequent crashes, the ones where you can send a crash report.