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  • davef40
    Original poster 5 posts

    Ubisoft really need to up their customer support game.
    3 days ago i posted in player support - no answer
    2 days ago i emailed ubisoft - no answer
    online chat is always closed
    i've downloaded the latest patch and it hasn't fixed my problem, so i'm now left with a game that i either can't play after investing 50+ hours or i start again and probably come across the same problem.
    Can anyone help?
    when i load a saved game, Bjorn is on a level playing field, there are characters in the background, the scenery slowly regenerates but is blocky and without any texture, after about 10 - 15 seconds, Bjorn falls through the ground into oblivion and eventually dies.
    Any help or advice would be very greatly appreciated (apart from saying to start again as this might not fix the problem, and in which case i'll have lost 50+ hours of game).
    TIA

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

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  • WERMWOOD
    47 posts

    @davef40 Start again.

  • VirtualAwesome
    72 posts

    @davef40 Have you tried loading from an earlier save?

  • Ubi-Mark.
    Ubisoft Support Staff 1324 posts

    Hello @davef40,

    Sorry to hear about your experience.

    Can you please perform all of the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any potentially corrupted files.

    If you're still experiencing this, have can you please try loading your previous save, if possible?

    Many thanks and if you have any additional questions, please let us know.

    Official Response

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