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  • DEN419
    Original poster 1 posts

    Now I have been having this problem recently that whenever I play AC Valhalla at random times the screen turns black with the sound getting all messed up causing my pc to reboot. This is a strange issue as it is literally the only game I have that causes this issue. Nothing seems to fix the issue and when I played the game on my old rig it did not have any problems, but that was a few patches ago.

    Specs:
    CPU: I9-10900k
    Mobo: Z490 Godlike
    GPU: RTX 2080 super
    Ram: 16GB
    PSU: RM1000X

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  • crazydoc21
    1 posts

    same for me too! i have already finished the game ,but recently black screen and reboot randomly during playing valhalla with windows crash report showing that it was nvidia driver failure

  • Ubi-Ginge
    Ubisoft Support Staff 127 posts

    Do you both experience these crashes when doing particular things in-game, or are they completely random?
    Can you go through the steps found here, and let us know if you're both still experiencing this

    Official Response
  • LedoveeeKladivo
    64 posts

    Guys, did you update your nVidia graphic driver to latest version? If yes, this may be the problem. Last driver accuse this type of crash. This happens only to AC Valhalla (other games works normal).

    Try to retourn to previous driver version. This driver version works fine: 460.89

    I will have to wait with update till I complete ACV or nVidia/Ubi will solve this big problem.

  • HolyDeath3000
    4 posts

    I can't even get game to boot up. It automatically moves to background process and stays at 19MB of memory in use. tried reinstalling and everything.

    I have AMD Graphics Card RX 5700 XT.

  • Arch3r94
    5 posts

    @ledoveeekladivo hi, I am having the same issue where at random times the black screen turns up and restarts my pc while playing at Valhalla. I recently updated to the newer driver did reverting back to the previous one fix your issue. Than for your time.

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