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  • drainceo
    7 posts

    @smithy10gb Any official word on this yet? I can't imagine it would be that difficult to patch in a completed quest, although they might be waiting to patch it alongside some other major issues

  • Ubi-Borealis
    Ubisoft Support Staff 2111 posts
    Best Answer

    It's great to see that this fix has helped so many of you! If anyone is still unable to interact with Tove, please ensure that you try these steps first:

    • Try to talk to Tove
    • Create a manual save
    • Shutdown the game and relaunch it (Desynchronizing, reloading a save, or returning to title screen is not enough)
    • Load the manual save created above and check that a cloud save has been created
    • Close the game again, then load up the cloud version of the manual save that was made previously.


    You should now be able to talk to Tove again! If you're still unable to interact with Tove after following these steps, please don't hesitate to update the thread so we can take a closer look. Thanks all! 😊

    Official Response
  • AceZim57
    7 posts

    @guest-cytcrpek I am having this same issue. But being able to customize my player really takes away from the game.

  • xXDEZ_NUTZXx7
    1 posts

    svend died and i did the quest for tove but shes just standing outside the house i built for her.

  • AceZim57
    7 posts

    @zullfiqar @UbiQuB3 Cant take to tove, so im unable to customize my character. Not showing 'carrying the torch' quest as complete.

  • tysongibbons9
    1 posts

    @xxdez_nutzxx7 Same, she's sitting in the tattoo shop for me but there is no interact button ever since svend died

  • BlueDragon1390
    5 posts

    I have the same problem also, can't talk to Tove after Svend dies & I did carrying the torch quest
    I play on PC not PS4 btw

    anyone found any solution to this problem?

  • FENIXGAME10
    1 posts

    since svend died and i did the passing the torch mission i’m not able to change my tattoos nor hairstyles because there’s no interact button above tove😭😭😤😤

    PLEASE PATCH/FIX THIS

    (Currently playing on PS5)

  • beardgang13
    1 posts

    I am having same issue!!! Please help

  • tabularasta01
    1 posts

    having the same problem here

  • WhskyDltaFoxtrt
    7 posts

    @ubi-woofer Nice just in time for most of us to have finished the game and have no need for the cosmetics anymore.......no offense but you guys really crapped the bed on this one.....it should NOT take 2 weeks or more to fix something like this......

  • Shady2286
    1 posts

    I haven't been able to interact with the tattoo artist since going to England. 78.5 hrs in and I still nothing....... so frustrating

  • BlueDragon1390
    5 posts

    same issue here, after svend dies & completing carrying the torch; I can't talk to Tove.

    please fix this fast

  • Makhnovtchina
    4 posts

    @ubi-woofer This has to be hotfixed, especially if there's already an available dev fix. It keeps many of us away from the game as customization is a core feature in term of taste and immersion.

    I mean, I'm not going to pretend to know prioritization job better than the QA department, and I know there are a lot of other issues to deal with. But this should be considered as critical or even blocking bug. We can't wait weeks for this to be solved.

    Sincerely, good luck to you 🙂

  • Ubi-Woofer
    Ubisoft Support Staff 713 posts

    Thank you for your continued replies, everyone. I will pass forward your feedback regarding a hotfix for this issue, however, I cannot promise that one will be possible. If I hear anything regarding a hotfix, or about the update this fix is currently scheduled for, I will let you know.

    @WhskyDltaFoxtrt Just to clarify, did you just recently finish "Carrying the Torch" and now cannot talk to Tove? Or did you complete that quest prior to TU 1.1.1, but cannot talk to her since the update? I ask because I personally do not have the issue with speaking to Tove, having completed "Carrying the Torch" a long time ago, and currently we only know of this issue affecting players who completed "Carrying the Torch" after TU 1.1.1.

    @Makhnovtchina I understand the concern regarding customisation, and will do what I can to see if a hotfix can be pushed. As above however, I don't have any control over this and if it is not possible, the fix will be implemented as planned within the update it is scheduled for. I'll do my best!

    Official Response
  • DarkYlva
    1 posts

    I’m having the same issue on PS4! As soon as the update came out she no longer talks to Eivor. This needs fixing immediately!

  • MBuzz1978
    2 posts

    @ubi-woofer Will this also include a fix for the none moving lips on npc's in cutscenes?

  • Kielo87
    1 posts

    @fenixgame10 Same here. Completed the quest after installing update 1.1.1 and now she just won't speak to me. 😞 (playing on xbox series x)

  • RandyOorton
    1 posts

    Oh come on, you took two freaking years to make this BUGGY game??? This is the last game I bought from you Ubisoft! Valhalla is a candidate to be even worst than Unity?? I t freezes and crashes all the time, I can not interact with Tovi and many more bugs that i paid 90 euros!!

  • drainceo
    7 posts

    @ubi-woofer For me personally, I "completed" the quest and buried Svend after 1.1.1 was released (have been playing for about a week now total). So the issue arising after 1.1.1 is the case for at least some of us

  • lannalibrarian
    1 posts

    @guest-1alk4j2f Same. She just sits at the table but I can't interact with her.

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