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  • WhskyDltaFoxtrt
    7 posts

    Thanks for nothing Ubisoft, finished the game, and since the quest with Tove , have never been able to change anything.......you guys seriously screwed us with one of the coolest parts of the game to impliment......

    There is NO reason what so ever this should have taken so long, this is a brand new game and this should have had your full attention from the get go.......

    This will be the last Ubisoft game many of us will buy, There is no excuse to release a game as broken and with as many issues as this one had.....

    Some of us dolled out a LOT of money to buy this game with all the content, extras etc........

    Do it right or dont do it at all. Someone should be held accountable for this!

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello everyone!

    Thanks for updating this thread for us. I'm sorry to hear that the hot-fix has not been successful for you, and I'll pass this information on to the development team. Please be assured that the team are working on a more permanent fix, and hope to release this in a future update. At this moment in time, I'm afraid I cannot provide a definite ETA for this, so please keep an eye out within the official forums for any further announcements. We apologise for any inconvenience caused, and appreciate your ongoing patience as we take a closer look at this.

    I've passed on all the reports made following my earlier post. Thank you for taking the time to share what information you have. If anyone is able to provide a video that shows them following the steps listed below, this will be helpful for further investigation. Thank you!

    Official Response
  • Buzzkill80
    2 posts

    @ubi-borealis Same situation for me on PS5. I’ve completed carrying the torch, and Tove was sitting in the chair, unable to interact. I’ve followed the steps from yesterday’s hot fix (create manual save, fully close game, restart, and load save), and it doesn’t work. I did notice a few days ago, that Tove has moved I think outside her hut, and it just standing slightly down the hill in between Hytham’s hut, and hers. She just stands there, and still cannot interact.

    Thanks.

  • maxmile11
    2 posts

    For me the hotfix didn't work, too. I still can't talk to Tove.

  • WrightWayUp
    18 posts

    @ubi-borealis Thank you for the prompt reply will an updated hotfix be issued or we will have to wait for the patch?

  • Fraser178
    6 posts

    @ubi-borealis thanks for the update again, I appreciate this is only a small cosmetic bug and doesn't break the game so all help is appreciated.

    I'm playing on Xbox Series X,

    of me completing the steps outlined for the hotfix.
    Apologies that its filmed on phone! I don't have any recording software.

    Hope this helps.

  • Fraser178
    6 posts

    @ubi-borealis okay so I've managed to get this work now.

    1) Follow the steps as outlined
    2) Then hard reset your device (with the game open) on xbox series X this is done by holding the power button down until it turns off.
    3) Then load up the game and choose the manual save which says 'Cloud' and not the console one.


    After loading this one I could then interact with Tove and get tattoos etc.

    I hope this helps!

  • maxmile11
    2 posts

    For me it worked now on PC. I followed the steps like in the post. I made a manual save, restarted the game and loaded it, but that didn't work first. I restarted it again and loaded the cloud save of the manual save I made, then it worked fine...

  • Fraser178
    6 posts

    @maxmile11 Cloud save is key, Hotfix's are done on the server side of things so it must of been applied to the save. But if you load the save from console then it hasn't been applied!

    But yeah, same as me. Just spent way too much silver buying all the hair styles and tattoos now 😄

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    @Buzzkill80 - Thank you for sharing this. Two people in this thread have mentioned that loading the cloud version of the manual save helped them to interact with Tove again. Would you be able to try this?

    @WrightWayUp - At the moment in time, I'm unable to provide any information regarding an additional hot-fix. I do know that the development team is hoping to resolve this issue permanently in a future update, so please keep an eye out within the forums for official news regarding this. I've notified the team that the hot-fix for Tove does not appear to be working for you all. If another hot-fix is to be released prior to the next update, we will update this thread accordingly. We apologies for any inconvenience caused, and appreciate your patience as we take a close look at this.

    @Fraser178 - Thanks for the video, and for letting us know what helped to resolve the issue! I've passed this on to the development team.

    @maxmile11 - Thanks for providing that update for us. I've passed this along to the development team as well.

    It looks like after making the manual save, loading the cloud save version of it helps to bypass the issue. If you're still unable to interact with Tove, I recommend that players try this as well before updating this thread to let us know the hotfix isn't working. Thanks!



    Official Response
  • NBRuJa2
    4 posts

    Did what other users said about using cloud savings and it worked magic. Now I can talk to tove and customize Eivor. Now I only need fix for some treasures and everything will be fine for me so far.

  • Rastahunden
    1 posts

    @fraser178 It worked for me (PC) and my friend (PS4). I hadn't done the quest and he hadn't built the tattoo hut before the hotfix, so don't know if that helped making it work

  • Buzzkill80
    2 posts

    @ubi-borealis Thanks very much, yes that cloud load worked. I appreciate the quick reply.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Thank you all for your continued updates! I've let the development team know that loading a cloud version of the manual save helps to activate the hot-fix, and allows you all to speak to Tove again. I'm glad to hear you're able to customise Eivor again! 😄

    Official Response
  • LuckyNumberZeik
    7 posts

    Good to see people getting it to work so I know it’s possible. Hasn’t worked for me when doing the steps and loading a cloud save so maybe I’ll get lucky later when I can try again

  • drainceo
    7 posts

    @fraser178 Can confirm this worked for PS5! What a huge relief. Thanks for that suggestion!

  • LoezRnd
    7 posts

    after using the cloud save worked for me in PS4

  • Rossifer13
    3 posts

    I can confirm that loading the Cloud Save allowed me to talk to Tove on PS5.

  • The-Foxhounded
    54 posts

    or you could just talk to Svend's grave and she will talk to you...

  • LuckyNumberZeik
    7 posts

    Thank you! It finally works, now my Eivor doesn’t look like a Viking version of the movie Big

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