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  • CADLIV
    Original poster 2 posts

    Hi there,
    I've tried everything, but none of my Valhalla saves have the Cloud icon - so I cannot access any of my saves on my PS5. I've checked and:

    • My Playstation Network account is linked to my Ubisoft Connect Account
    • I'm connected to the network
    • I can access my saves if I use the PS4 version of the game on the PS5, but if I try the PS5 version of it, I can only create a new game, I don't see any option to load my previous saves
    • None of my saves on my old PS4 have the cloud icon either

    I've connected to the support 3 times and nobody knows how to help me...
    Thanks!

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    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

    Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

  • Ubi-Wan
    Ubisoft Support Staff 636 posts

    @cadliv Hello there! Sorry to hear about this. First, I'd like to have you check our dedicated FAQ for this process. After, if you still have questions, feel free to update me here, or report back to your open support request, as our team will be happy to assist you further in troubleshooting this.

    Official Response
  • CADLIV
    Original poster 2 posts

    Yeah I've tried all of that but it just doesn't work 😕

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