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  • Tchester1980
    1100 posts


    This is how it looks like after loggin in today (for example torso only, but for all the other it is the same):

    Screenshot in german language, sorry therefor


  • Tchester1980
    1100 posts
    This post is deleted!
  • tnt673
    1 posts

    So I lost my berserker armor as well. I reloaded and got it back but the upgrades and runes are gone yay....

  • StevenB82
    13 posts

    I lose the Berserker Items every Time i have Internet Problems.
    I have Internet Issues since a while and every Time when i lose the Internet Connection i lose the Berserker Items, too.
    Can't use the Berserker Items for anything because i lose them again next Time when i have Internet Issues. All the other Items from the Shop or Reda are still there when i lose my Internet.

  • wiherek999
    1 posts

    The same thing happened to me 2 days ago, tried reloading to no effect. Lost the runes and materials used for upgrading 😞 can I get that back Ubisoft?

  • Lizzieanne1989
    1 posts

    This keeps happening to me and it's infuriating when you're spending ingots on upgrades.

    How do you report this?

  • illMac99
    43 posts

    Hey did this ever get fixed/compensated? Did you all just have to rebuild?

  • thedevilcomes
    41 posts

    at least for me, it seems as though some compensation was given in the form of 2k of each base mat and some silver.

  • SeventeenEight8
    1 posts

    Ever since launch the pre-order berserker gear disappears completely from my game and every time I log back in I regain it BUT I LOSE the upgrades for it. I am really tired of this and wished it’ll get fixed

  • ggnpt
    2 posts

    This happened to me today for first time. I am lvl 400 with 60 mastery to bear and 20 to wolf. I have patch 1.1.1 on PS5. Not fixed yet.

  • Ubi-Ginge
    Ubisoft Support Staff 257 posts

    The dev team are currently investigating this to get it resolved.
    In the meantime, can you let us know if you purchased resources via helix credits in order to upgrade your gear.

    Official Response
  • firing_thoughts
    2 posts

    @lukaskywalk3r95 did you try disconnecting the internet for a few seconds/minutes and then connecting it again? it shows the other rewards for me

  • Dethsaibot66
    1 posts

    just happened to me too after just visiting the store. reloaded my previous save and will never open the store again. gg ubisoft on money still being lost due to a major store bug that is now like 8 weeks old...fix it.

  • Ubi-Borealis
    Ubisoft Support Staff 3892 posts

    Hello all!

    I've gone through the forum and gathered several threads regarding the reset of the Berserker Gear into this one megathread. Thank you all for taking the time to make posts, and for sharing your experiences of this issue within the forums. I would like to apologies for the delay, and appreciate your patience as we have been looking into this.

    The development team has been made aware of this issue and they are currently investigating it further. At this moment in time, we don't have any additional information to share regarding this issue. Once we have any new updates, we will share them within the thread and the forums, so please keep an eye out.

    In the meantime, if you have encountered this issue and you used Helix credits to purchase the resources for the upgrades, I strongly recommend that you open up a support ticket so our team can take a closer look at this for you.

    Thank you!

    Official Response
  • madrattus
    1 posts

    it just happened to me.
    all 5 gear pieces have been revered to the lowest tier, and with that i lost all the recourses i used to upgrade them and my main gear.
    hoping and waiting for a fix

  • itzgettingugly
    1 posts

    This is utterly game breaking and still exists months after the game came out.

    The worst part is people who subscribed to the Ubisoft+ pass are completely screwed.

    I submitted a help ticket and they straight up denied refunding my subscription and/or giving me an extra month to enjoy the game when they DO fix it.

    Even though I have downloaded 0 games from ubisoft BESIDES valhalla and put in 0 seconds of play time since I encountered the bug, reset everything to level 1 and quit playing altogether.

    I guess 14.99 is what it costs to realize you should never do business with a company ever again. These guys are absolutely greedy trash and will steal your money because they don't stand behind their products whatsoever. They would rather steal your 14.99 and not fix the product than make things right.

  • jrogo1
    1 posts

    @ubi-borealis yea but even after opening a ticket all they said was that they are looking into and to be patient . So i take that as I've lost credits ,time ,materials ,runes and time. And to me it seems like a lot of people liked this armor including myself.

  • darkudark
    1 posts

    I have also lost all Berserker Gear and runes that I have received when purchasing the ultimate edition. I request support! Very annoying bug! Please fix it!

    Currently Running on PC

  • Gavrilos.
    1 posts

    Happened to me also today.Berserker gear set resetted and resources for the upgrades lost.Thnx ubisoft

  • karen4964
    12 posts

    I had this issue happen to me as well so I switched gear. I re upgraded it all but the prior resources were a loss.

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