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  • Ubi-Borealis
    Ubisoft Support Staff 3529 posts

    Hello there,

    @B00MSIE - Thanks for providing that additional information, and for also updating us on how you've experienced this issue following TU 1.2.1. I'll let the development team know that it looks like some of the resources weren't returned to you following the multiple resets.

    @SteveZ_Pun - Thanks for letting me know that. I'm glad to hear the resources were returned to you. I'll pass this information along to the development team.

    Thank you 😊

    Official Response
  • Ubi-Borealis
    Ubisoft Support Staff 3529 posts
    Best Answer

    Hello there!

    I'd like to reach out to you all with an update. Following the release of TU 1.3.1, the development team has confirmed that this issue should now be resolved!

    If you are still having trouble with the Berserker Gear downgrading and all of the runes and resources being returned to your inventory, please don't hesitate to update us within this thread so we can take a closer look. Please include a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the bottom right-hand corner of the main game menu.
    • You are still experiencing downgrades of the Berserker gear. If you can include what triggers the downgrade to occur (such as an autosave, opening the Ubisoft Connect overlay, or fast travelling etc), this will be very helpful for further investigation.


    I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    Thanks! 😊

    Official Response
  • Forbidden_Tek
    8 posts

    @xingre94 I've had this happen a few times to me since the game was released. I don't use the beserker armour any morenow just to avoid it (though I did lose all runes from another armour after the first major patch as well)

  • Forbidden_Tek
    8 posts
    This post is deleted!
  • kuruk1480
    2 posts

    @ubi-borealis

    I received my berserker gear from the ultimate edition. I also want to mention that I noticed this morning ( May 8th) that it is not only the gear that disappears but the add on extras are doing it as well. when it tells you that you have bonus content added ( usually you get the gear back then) I checked the menus like it it says and noticed that when I went to the add-on section, all the extras that came with the ultimate edition were gone-- the runes, the quest sets ( berserker quest and Beowulf quest) . they did come back but they keep disappearing when the gear disappears. In short, all the bonus ad-ons and extras do this.

  • AlphaGoose46219
    158 posts

    @xingre94 I just lost my Berserker gear and runes for the first time after 722 hrs!
    Play the game from the release date and after a 6 week break it happens to me, also much more glitches (green horse, Eivor green face) then the first months.
    What the hell is going on?
    Is this the way we are going to Ireland?

  • ubi-smash
    Ubisoft Support Staff 751 posts

    Hey @brucehillracing, we've received reports of some players who lost their Berserker Gear upgrades. Since TU 1.1.2, in the event your gear is unexpectedly downgraded, any runes attached to the gear, as well as any resources put into upgrading it, will be returned to your inventory. However, I am sorry for the difficulties this issue has been and our team is working on a long-term solution for this problem. In the meantime, we truly appreciate you bearing with us.

    Official Response
  • SteveZ_Pun
    208 posts

    @ubi-borealis
    The resources doesnt matter me. I have many. Issue is i cant use the gear. I dont need anymore but i payed for Ultimate Version and never can use it.
    You cant say the resources are a compensation. This game is very bugged and unfinished.
    I played Origins and Odyssey and never need support. The games had issues too but they dont make me angry or disappointed.
    Biggest matter is Ubisoft kill the game with fantasy stuff if i want play Zelda, Fenix, Diablo etc.i will play them.
    I liked Origins and Odyssey cause they was close to authentic. I saw some new leaks and this is really crap.
    This game have much potencial with age of viking but Ubisoft didnt use it.

  • Mid-Kendov-Kaan
    6 posts

    I'm sure I'm not the only person... But I can't bring myself to upgrade the Beserker Armour that came with my purchase of the Seasonal pass.. the main reason was because every so often I'll get onto my game and it will say I'm receiving all the items... And I mean ALL items from the Beserker pack (ship, ride/bird skins, armor, weapons) armor reset to their basic lowest level.

    There was a moment that I thought it had been patched, so I started upgraded the pieces. Aaaand apparently it wasn't when I got on today and suddenly, not only did I get the reset as before, but I received ALL the ore, leather, and other upgrade material I had used for the armors.

  • pesto.
    152 posts

    This is really important to fix. Is there any way we can send Ubisoft our save data so their QA and engineers and get this fixed?

  • SpirantCrayon22
    406 posts

    @pesto

    They should have access to the cloud saves (it has been mentioned somewhere). They might need to ask first (out of courtesy if nothing else).

  • Ubi-Keo
    Ubisoft Support Staff 1403 posts

    @Mid-Kendov-Kaan I can confirm that this is a known issue that is being investigated. I have merged your post with this mega thread that we have created for this issue.

    @kuruk1480 Thanks for this information, I will forward it onto the game team.

    @SteveZ_Pun I am sorry to hear that you are disappointed with Assassin's Creed Valhalla, I will pass your feedback onto the game team. I also apologise for the issues you have encountered whilst playing the game. The development team are working hard to resolve the issues that have been reported.

    @pesto I can confirm that we are able to access your cloud saves. The team are still investigating the issue.

    Please keep checking here, the known issues list and the news and announcements page for updates.

    Official Response
  • wolf_942010
    11 posts

    I loaded into valhalla a few days ago and I noticed the berserker armour set and the bear claw axe which I had managed to level up to the maximum had all been downgraded from mythical to flawless quality and I have logged in today and noticed that all of them have been completely refreshed to the superior level 1. This is really frustrating as the bear claw in particular is my secondary weapon which I had maxed out and I have not recieved the resources u had spent leveling them up.

  • Ubi-Keo
    Ubisoft Support Staff 1403 posts

    @wolf_942010 I have merged your post with this mega thread that we have created for this issue. I can confirm that this issue is still being investigated.

    I will pass your details onto the development team.

    Could you also confirm how the resources that were not returned to you were acquired? Were there collected in game or purchased with Helix credits?

    Official Response
  • SteveZ_Pun
    208 posts

    @mid-kendov-kaan
    Have the same problem.
    Today i open the helix store and again complete berserker gear is downgraded to lowest level.
    I got many resources back but this isnt a solution for me.
    The settlement decorate also dissapears. And in the helix shop it shows only my owned sason pass and this starter pack to buy.
    Cause i know this i save every time before i open the shop. After reload everything is back.
    Its really annoying , i preorder the Ultimate version and cant use it.

  • Moghus
    1 posts

    Today i started up Assassins Creed and got the notification that some gear was added to my inventory. I got the full Berserker Set including the weapon. These items replaced my upgraded gear i had before with the starting low level gear. I don't know if i got resources back or not ( I think i possibly got it ). Yesterday i was already playing the new DLC and everything was fine then.

    I also got the cosmetic items for the ship and the other stuff.

    I loaded an way older save game and my Items were okay, but as soon as i load the latest save game my Items will be replaced again with the on screen notification.

  • Insanio87
    1 posts

    @ubi-orion

    Hi this has just happened to me for the first time. All my maxed out berserker gear is gone. It hasn't been sent back to me yet but it literally only just happend.

  • NGThul
    1 posts

    Hello,
    I had a issue/Bug today. Today i want to continue play AC Valhalla. As i continued there was a message poping up every few minutes. It says there was a error and it's not possible to save the game anymore. I should restart the game to be able to save the game as usual. I did restart the game and the message was gone. But there shown new items on the right side. The Problem is the New items were the Berserker items, which i own since the beginning of the game. And i improved all the Berserker items almost to the highest lvl. But as it shown the Berserker items as new, this items are at the basic stats now (Red color item). So i wasted a lot of ressources for no improvement. That's very annoying
    There was no error as i left the game (after save) when i played the last time before today.

  • SpirantCrayon22
    406 posts

    @ngthul

    This is a known issue. It's happened to me a couple of times. As far as I could tell the resources used were returned to the inventory. That might have changed, I know there are suggestions that only the iron ore and leather get put back but I didn't see that problem.

  • Ubi-Borealis
    Ubisoft Support Staff 3529 posts

    Hello there,

    Thank you for continuing to share your reports regarding the Berserker Gear losing its acquired upgrades and runes. We don't yet have any new updates to share with you all from the ongoing investigation. The developers are still taking a closer look at what could be potentially causing this issue for players. As soon as we have any new updates to share with you all, they will be posted within this thread as soon as possible.

    If you experience your Berserker gear resetting, and would like to share a report with us, please can you provide us with all of the following information:

    • What caused the reset (such as loading up a save, reclaiming an item, fast travelling etc)?
    • Were the resources/runes returned to you?
    • If your resources were not returned to you, please can you let us know how these were acquired (i.e. collected in-world, using Helix credits etc)?
    • How did you acquire the Berserker gear (i.e. Ultimate Edition, using Opals/Helix credits etc)?


    This information is very important to the development team's investigation, and we require all requested information before we can forward your report to the team.

    @Moghus - Thank you for sharing your report with us. I've passed this along to the development team.

    @NGThul - I'm sorry to hear you encountered an error message, and that your Berserker gear reset following this. Would you be able to provide us with the additional information requested above? In particular, can you confirm if the resources were returned to you or not?

    Thanks 😊

    Official Response
  • SteveZ_Pun
    208 posts

    @ubi-borealis
    I discribed you my issue, i have Preorder Ultimate on PC.
    Today i open the helix store and again complete berserker gear is downgraded to lowest level.
    I got many resources back but this isnt a solution for me.
    The settlement decorate also dissapears. And in the helix shop it shows only my owned sason pass and this starter pack to buy.
    Cause i know this i save every time before i open the shop. After reload everything is back.
    Its really annoying , i preorder the Ultimate version and cant use it.

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