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  • SpirantCrayon22
    422 posts

    @pesto

    They should have access to the cloud saves (it has been mentioned somewhere). They might need to ask first (out of courtesy if nothing else).

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts
    Best Answer

    Hello there!

    I'd like to reach out to you all with an update. Following the release of TU 1.3.1, the development team has confirmed that this issue should now be resolved!

    If you are still having trouble with the Berserker Gear downgrading and all of the runes and resources being returned to your inventory, please don't hesitate to update us within this thread so we can take a closer look. Please include a video which shows the following:

    • You have the latest Title Update installed on your platform. You can check this in the bottom right-hand corner of the main game menu.
    • You are still experiencing downgrades of the Berserker gear. If you can include what triggers the downgrade to occur (such as an autosave, opening the Ubisoft Connect overlay, or fast travelling etc), this will be very helpful for further investigation.


    I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

    Thanks! 😊

    Official Response
  • Ubi-Keo
    Ubisoft Support Staff 1436 posts

    @Mid-Kendov-Kaan I can confirm that this is a known issue that is being investigated. I have merged your post with this mega thread that we have created for this issue.

    @kuruk1480 Thanks for this information, I will forward it onto the game team.

    @SteveZ_Pun I am sorry to hear that you are disappointed with Assassin's Creed Valhalla, I will pass your feedback onto the game team. I also apologise for the issues you have encountered whilst playing the game. The development team are working hard to resolve the issues that have been reported.

    @pesto I can confirm that we are able to access your cloud saves. The team are still investigating the issue.

    Please keep checking here, the known issues list and the news and announcements page for updates.

    Official Response
  • wolf_942010
    11 posts

    I loaded into valhalla a few days ago and I noticed the berserker armour set and the bear claw axe which I had managed to level up to the maximum had all been downgraded from mythical to flawless quality and I have logged in today and noticed that all of them have been completely refreshed to the superior level 1. This is really frustrating as the bear claw in particular is my secondary weapon which I had maxed out and I have not recieved the resources u had spent leveling them up.

  • Ubi-Keo
    Ubisoft Support Staff 1436 posts

    @wolf_942010 I have merged your post with this mega thread that we have created for this issue. I can confirm that this issue is still being investigated.

    I will pass your details onto the development team.

    Could you also confirm how the resources that were not returned to you were acquired? Were there collected in game or purchased with Helix credits?

    Official Response
  • SteveZ_Pun
    213 posts

    @mid-kendov-kaan
    Have the same problem.
    Today i open the helix store and again complete berserker gear is downgraded to lowest level.
    I got many resources back but this isnt a solution for me.
    The settlement decorate also dissapears. And in the helix shop it shows only my owned sason pass and this starter pack to buy.
    Cause i know this i save every time before i open the shop. After reload everything is back.
    Its really annoying , i preorder the Ultimate version and cant use it.

  • Moghus
    1 posts

    Today i started up Assassins Creed and got the notification that some gear was added to my inventory. I got the full Berserker Set including the weapon. These items replaced my upgraded gear i had before with the starting low level gear. I don't know if i got resources back or not ( I think i possibly got it ). Yesterday i was already playing the new DLC and everything was fine then.

    I also got the cosmetic items for the ship and the other stuff.

    I loaded an way older save game and my Items were okay, but as soon as i load the latest save game my Items will be replaced again with the on screen notification.

  • Insanio87
    1 posts

    @ubi-orion

    Hi this has just happened to me for the first time. All my maxed out berserker gear is gone. It hasn't been sent back to me yet but it literally only just happend.

  • NGThul
    1 posts

    Hello,
    I had a issue/Bug today. Today i want to continue play AC Valhalla. As i continued there was a message poping up every few minutes. It says there was a error and it's not possible to save the game anymore. I should restart the game to be able to save the game as usual. I did restart the game and the message was gone. But there shown new items on the right side. The Problem is the New items were the Berserker items, which i own since the beginning of the game. And i improved all the Berserker items almost to the highest lvl. But as it shown the Berserker items as new, this items are at the basic stats now (Red color item). So i wasted a lot of ressources for no improvement. That's very annoying
    There was no error as i left the game (after save) when i played the last time before today.

  • SpirantCrayon22
    422 posts

    @ngthul

    This is a known issue. It's happened to me a couple of times. As far as I could tell the resources used were returned to the inventory. That might have changed, I know there are suggestions that only the iron ore and leather get put back but I didn't see that problem.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello there,

    Thank you for continuing to share your reports regarding the Berserker Gear losing its acquired upgrades and runes. We don't yet have any new updates to share with you all from the ongoing investigation. The developers are still taking a closer look at what could be potentially causing this issue for players. As soon as we have any new updates to share with you all, they will be posted within this thread as soon as possible.

    If you experience your Berserker gear resetting, and would like to share a report with us, please can you provide us with all of the following information:

    • What caused the reset (such as loading up a save, reclaiming an item, fast travelling etc)?
    • Were the resources/runes returned to you?
    • If your resources were not returned to you, please can you let us know how these were acquired (i.e. collected in-world, using Helix credits etc)?
    • How did you acquire the Berserker gear (i.e. Ultimate Edition, using Opals/Helix credits etc)?


    This information is very important to the development team's investigation, and we require all requested information before we can forward your report to the team.

    @Moghus - Thank you for sharing your report with us. I've passed this along to the development team.

    @NGThul - I'm sorry to hear you encountered an error message, and that your Berserker gear reset following this. Would you be able to provide us with the additional information requested above? In particular, can you confirm if the resources were returned to you or not?

    Thanks 😊

    Official Response
  • SteveZ_Pun
    213 posts

    @ubi-borealis
    I discribed you my issue, i have Preorder Ultimate on PC.
    Today i open the helix store and again complete berserker gear is downgraded to lowest level.
    I got many resources back but this isnt a solution for me.
    The settlement decorate also dissapears. And in the helix shop it shows only my owned sason pass and this starter pack to buy.
    Cause i know this i save every time before i open the shop. After reload everything is back.
    Its really annoying , i preorder the Ultimate version and cant use it.

  • DeeSleaze
    1 posts

    This happened to me too. Took me right out of the game. What a tremendous waste of time. Please compensate the players this is a really bad bug.

  • DrewOT8
    1 posts

    @ubi-borealis This issue with the Berserker gear is also happening with my Premium Starter Pack dlc. Basically both Berserker gear and premium starter stuff will disappear, then return un-upgraded. My helix store items seem to fine but anything downloaded/installed as dlc on the xbox (I'm on Series X) is suffering this issue.

    Resources and runes were returned, which is fine, but the issue will sometimes happen right as you go into battle and then suddenly my gear is missing and I gotta wait for it to come back, re-upgrade it, etc. It's time consuming and inconvenient.

  • SwarIeyyy
    1 posts

    After a long time i returned to Valhalla to start the new DLC. I started the first mission and after the cutscene i noticed, that my characters armor was completly gone. I was using the Beserk Armor i got from my Collectors Edition the whole game and that never happened before. I noticed aswell, that my Julfest Sax wasn't there anymore. So i went to the Shop and got all my stuff back with the 'godly present' (don't have the exact term because it is not there anymore). My Armor appeared a bit later in my inventory too, but i had to upgrade it and put runes on it again. After i did that i started playing and a bit later the same bug occured again. It appeared again im my inventory a short time After i restarted the game but was not upgraded anymore.
    So i had to upgrade it and put runes on it again.
    Sure you can understand, that this is quite annoying if this armor was your favorite one to use, because of appearence and ability and it keeps disappering and resetting and you have to upgrade it again all the time.

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello there,

    @SteveZ_Pun - Don't worry, we have already passed on your report regarding your Berserker Gear to the development team as part of the ongoing investigation. Thanks for sharing this with us again!

    @DeeSleaze - I'm sorry to hear that your Berserker gear has reset. Please note that any compensation offered would be the decision of the Assassin's Creed: Valhalla team, and that the player support team has no influence over this choice. We have passed on your feedback to the dedicated teams.

    Would you be able to provide me with all of the following information, so we can pass your report along to the development team?

    • What caused the reset (such as loading up a save, reclaiming an item, fast travelling etc)?
    • Were the resources/runes returned to you?
    • If your resources were not returned to you, please can you let us know how these were acquired (i.e. collected in-world, using Helix credits etc)?
    • How did you acquire the Berserker gear (i.e. Ultimate Edition, using Opals/Helix credits etc)?


    @DrewOT8 - Thanks for sharing your report with us. I'm sorry to hear that this issue affects both your Berserker gear and your Premium starter pack. I'm glad to hear that your resources/runes are returned to you, though I understand that this isn't an ideal situation. I've shared your report with the development team.

    Thanks! 😊

    Official Response
  • MundosMADTTZ
    1 posts

    Every time I load up it seems like my armor and weapons from the DLC that I have been using since starting this game keeps resetting to the point I need to travel back to England mid mission just to get my stuff back and upgraded fully again as well as re add all the ruins and upgrades and I don't even know if the game is giving me all of my ruins back or all of my materials I used to upgrade them because some always seem to be missing. This bug is also true for my Jomsviking who I give the same armor to.

  • SteveZ_Pun
    213 posts

    @ubi-borealis
    hi, today again i looked some stuff in the helix store and i got popups many resources but this time the complete berserker disappeared complete. Like always i saved my game before i visit the shop.
    Also i have sometimes WotD under the owned section, i forgot to save the screenshot, i post it if it happens again.
    A screenshot from some resources i got today after i lost complete gear.
    undefinedundefined

  • Ubi-Borealis
    Ubisoft Support Staff 3625 posts

    Hello again @SteveZ_Pun!

    Thanks for reaching out to us with an update. I'm glad to hear that your resources are returned to you whenever your Berserker gear resets. I understand that it's not convenient to re-upgrade the gear each time, and apologise for any inconvenience that has been caused.

    Just to confirm, have you purchased the Season Pass or Wrath of the Druids expansion before? Or does the content show as "Owned" even though this hasn't been purchased before?

    Thanks! 😊

    Official Response
  • Demon_Forest
    2 posts

    For the third time since WotD DLC patch first came out all of my berserker DLC gear got reset. Its not great considering 100% of all of the resources spent to max it out has been wiped out for a second time. Would be kind of nice if Ubi could make sure that A) this doesn't keep happening, B) you send us a big bag of the exact amount of resources required to re-max it when you do this. No one has time to re-gather those materials.

  • Demon_Forest
    2 posts

    Same here this is the 2nd time this has happened to me. PS4, platinum'd the game yesterday and today it reset on me.

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