Ubisoft Support Staff ubi-smash 547 posts
Sorry for the lateness in my reply here. Our team is currently aware of the issues players have been seeing with their upgrade Berserker gear and is currently looking into the problem at this time. We will keep everyone posted as soon as we have any further news. We truly appreciate your patience and understanding during this time.
GlassyCelery532 14 posts
All of my My Berserker pack items (except tatoos and settlement cosmetica) that I bought with AC Valhalla UE keep disapearing from my inventory and being refunded hours later, downgraded.
Besides rending it impossible to use them, I payed for these items. I want this situation corrected.
Every time I quick resume on the series x after playing another game, the Beserker gear (part of ultimate pre order) is missing for me now and all upgrade parts are returned to my inventory. Restarting the game and loading an older savegame restores it.
I thought Microsoft had a deal with Valhalla and this game was supposed to run perfectly on the new Xbox Series platform? It does not do that at all, we loose game progress regularly, screen tearing is making you noxious and we get bug after bug. I know you forum guys do your best, but something is really going wrong in your company, that they release games in this way.
Is it an idea somebody at Ubisoft tests stuff some time? Other gaming companies seem to do that you know....
Ubisoft Support Staff Ubi-Orion 161 posts
This issue is still under active investigation at the moment. I have provided your thread to the team investigating these issues now. We do apologise for any inconvenience caused as a result of this bug whilst we're working on getting this resolved.
GlassyCelery532 14 posts
Thank you for replying, I'll wait then.
HIDDEN1NE 89 posts
I just finally had this set taken away and downgraded myself; I have the ultimate edition of the berserker pack, so it’s downloaded on my xbox as add on content. Yesterday I was buying basically all the Huldufolk and Valkyrie packs, and when i went to buy the last pack (the valkyrie settlement pack), all of my berserker gear, ship and mount stuff was immediately removed from the game, resources given back, but the helix store showed no add on content excerpt the season pass and starter pack, all of the berserker add ons were visibly missing from the store. I reloaded the save and my berserker content came back, albeit completely brand new with none of the upgrades I put into it. Kept reloading and reloading and each time it was a brand new set, so I just went back to the manual save I started the day with and loaded all my new purchases into that save with the berserker gear at the level I put into.
The thing that made this most interesting though is that somehow purchasing the last settlement pack completely took away not only the armor in game, but so much so the helix store couldn’t even recognize the downloaded content that is on my xbox, not a helix item tied to my account, a purchased DLC that should be working fine as any other DLC. This makes me think it’s more attached to owning the berserker set as ultimate edition downloaded content, and the game glitching to where it doesn’t recognize it. I’ve also seen many who bought the set as a helix item say they’ve never had problems, and maybe this is why: due to how you’ve purchased the content, the berserker set will either stay like any other helix item, or if it’s the download like I have, it has the potential of malfunctioning and returning the whole ultimate edition content.
I just had this problem. Berserker gear, Ursine Guard and Bear Claw all went from maxed-out to 1. I think the materials used in the upgrades were returned to the inventory, so it's not the end of the world, just annoying.
I was in Maneis Outpost and contrived to die when fighting two bears after killing all the people there. When I went to the last save I got a ton of things on the screen, the rune set, Berserker Gear, etc.
Xbox One S, latest game version (it might have even had an update earlier today, it looked like there were fewer butterflies in Ravensthorpe).
Ubisoft Support Staff Ubi-Borealis 2929 posts
Thanks for continuing to update this thread with your experiences of the Berserker gear resetting. I have passed these reports along to the development team for further investigation. The are still taking a closer look at this issue, and we don't yet have any new updates to share. Rest assured that once new information is made available to us, we will let you know within this thread as soon as we are able to.
As I mentioned in my earlier post, all resources/runes should be returned to your inventory, which will allow you to re-upgrade the gear again.
If you experience your Berserker gear resetting, please can you provide us with the following information:
- What caused the reset (such as loading up a save, reclaiming an item, fast travelling etc)?
- Were the resources/runes returned to you?
@xtreme_eagle - The used resources should have been returned to your inventory, allowing you to upgrade the gear again. Could you let us know if this isn't the case?
@MeteoricGuitar0 - Thanks for taking the time to share your feedback with us. I'm sorry to hear you had some trouble accessing the forums. You can also reach our support teams directly via the Ubisoft Support website, or on our social media channels (Facebook/Twitter). Once you open a support ticket via these links, a member of the support team will reach out to you as soon as they are able to.
@B00MSIE - Thanks for providing more information about your gear reset. I'm glad to hear that the resources are returned to you, though I understand that this reset is inconvenient. I'm sorry to hear you're encountering other issues in-game as well, such as the screen tearing and lost progress. The development team has been looking into these issues as well. I would recommend checking the megathreads about these investigations, or following the News & Announcements forum for future updates.
@HIDDEN1NE - Thank you for letting us know more about your own experience with the Berserker gear downgrade, and sharing your suggestions with us. I've passed this along to the development team, including that this was triggered when making a purchase from the Helix store, and the odd changes you saw occur to the store as well. I would be unable to speculate if this only affects Berserker gear redeemed via the Ultimate Edition of the game or not. I'll let the development team know this to see if it can assist with the investigation.
I had this for the first time yesterday. I posted in another similar thread, fairly sure it wasn't this one. I died while fighting bears in Maneis Outpost. All equipment was fully upgraded. As far as I can tell the resources used in upgrading the items was indeed returned to the inventory. No runes were in the equipment, I wasn't wearing it. It was the five-piece gear set and the two weapons. When I restarted from the last save point a lot of things popped up on the screen, opal map, new items on the map, the berserker gear and weapons and possibly (sorry, can't recall and forgot to do a recording) the ship and settlement items.
azullFR 741 posts
I would like to add that I had this problem once, just after or a little after having opened the Helix Store while in-game
No more problems after having reloading an older save and, I'm not really sure of that (several mounth ago), having reloading an older profile file from before a Patch...
When I say no more problem : this means only with my own Gear...(Not my Jomsviking one)
My Jomsviking armor (armor only)
Before Patch 1.2.0. = My Jomsviking armor only, was reseting to basic after every Big Patch or every time I go to Helix Store while in-game by mistake
After Patch 1.2.0. = My Jomsviking armor and weapons appears in Best state
If this can help
Valhalla Ultimate PS Store Pre-Order
PS4 pro and AC-Valhalla fully up-to-date
JediJTB92 1 posts
After I got the godlike pack with Altair’s armor and the other armor set, all my equipped armor disappeared. It’s not even in the inventory anymore, it’s just gone. It was all Berserker armor that was equipped, the head slot and arms were hidden. Weapons are still there and equipped.
After Patch 18.104.22.168 I started the game on my XSX and my telephone rang. I put the xbox in sleep mode. After I awakened it again, immediately Valhalla reseted my Beserker gear?
The developers can easily reproduce this steps and this SHOULD HAVE BEEN TESTED! Every time I go away from the game very shortly, the gear is reseted? Are the developers trying to punish people for playing this game???
You must understand I'm really [censored] (= *1000000000) by now. Now I have to go through the terribly long introductions even more often and because I have to load an old savegame each time this happens to repair this, I wil lose my progress even more often then the game already let me lose it because of the other losing progress bug. Is there no quality control at all???
Hello, I have the Ultimate Preorder Version on my PC. Since the game was released, I've had the problem that every time I open the in-game shop, the berserk gear is downgraded. From gold to blue. That's why I save the game before I visit the shop. After reloading, the armor was back in gold. After patch 1.20 / 1.201, the armor was downgraded to blue, so I'm not updating the armor anymore as it is now even downgraded to red. In addition, only the Season Pass and this Premium Starter Pack are displayed in the add-ons in the shop, nothing else. After reloading everything is back. This error needs to be fixed as soon as possible, but still nothing happens. But there were many other mistakes that came into play, too many. This is very disappointing and I will never again pre-order a game from Ubisoft or buy it after it is released. Only if it is older, cheaper and without bugs.
Ubisoft Support Staff Ubi-Mark. 1033 posts
Thank you for your updates.
@azullFR - thank you for sharing, I'll pass it along to the team!
@B00MSIE - I'm really sorry to hear about your experience and I do understand this might be frustrating. Rest assured, this issue is being looked into at the moment and once we have an update, we are going to let everyone know through the patch notes.
@SteveZ_Pun - Thank you for providing us with your screenshots! We will update this thread once we have an update from the development team.
Apologies for any inconvenience caused by this and if you have any other questions, please let us know.
In case it's useful, here's a video of this happening to me earlier this evening. Finishing a river raid, something seemed odd about the loading screen - it always takes a long time to get back to Ravensthorpe but there seems to have been some extra "thinking" by the Xbox (One S, 22.214.171.124). Then the message about stuff being added to the inventory and the Berserker stuff was all re-set, noting that resources were returned to the inventory.
Two comments. I had used fast-resume a bit earlier, I used a few apps (Microsoft Rewards, Store, YouTube) then went back to the game. Also, the Jomsviking tribute noted in the video; in case it helps I noted the same message appeared before I went to do the river raid but forgot to actually go and get it. The reward, not in the video, was 50 silver.
grumpygirl1982 1 posts
This keeps happening to me. I have fully upgraded this gear and am 100 plus hours in my current session and this has happened twice with fully updaged gear. Its very, very annoying! At this point I am not using the "bonus content" as I cannot trust it. Please fix.
Has there been some sort of update for the Xbox Series? Because I noticed that 2-3 days ago the cloud save was not visible anymore in the load window and then yesterday it appeared again, but somewhat delayed after saving and now the Beserker gear does not get resetted anymore each time I quick resume after shortly leaving Valhalla. I tried this on purpose a couple of times. Before, even while restarting the Xbox in between, this was a constant reproducable thing. If this is pushed fix, this is great!
There has not been an Xbox update (at least not according to the update info in the Xbox settings) on my Xbox.