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  • SteveZ_Pun
    163 posts

    @ubi-borealis
    I have the Ultimate Preorder Version on PC. I have the game since release and i never was able to upgrade the gear to highest level cause the issues. I buyed this Version to use this gear and now its june and still issues. I wrote i lost the complete berserk items, they wasnt on low level like before when it happens...Reload helps but it nervs me more and more...I am tired to report all this issues, i tried to help but.....
    I have the Season Pass but it shows both under Owned and the other stuff from the Ultimate Version and this Starter Package for buying...It occurs not every day, i want only know if WotD should be shown there or not...

  • Memnojokasel
    2 posts

    @mundosmadttz Same bug just happened to me about 20 minutes ago as of writing this. Bear-Claw was fully upgraded, using utility packs from Ubisoft store. Resources did not show into inventory.

  • Memnojokasel
    2 posts

    Just happened to me about 25 minutes ago of this writing. Fully upgraded Bear-Claw to mythical set, and armor set at various levels having used utility packs from Ubisoft Store. All reset, mats all lost.

    I literally just lost real money due to this bug.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there,

    @Demon_Forest - I'm sorry to hear that your Berserker gear reset. All of your resources and any runes used should have been returned to your inventory following a reset. If this did not happen, please could you send us a video that shows the reset happening, and that no resources are re-added to your inventory? We can then pass this along to the development team for a closer look.

    @SteveZ_Pun - Thank you for continuing to update us and to share your experience with the Berserker gear resetting. I'm afraid we don't yet have any new updates to share from the development team regarding the investigation into this issue. I would like to reassure you that any resources or runes that were used to upgrade the gear should be returned to your inventory upon a reset, allowing you to upgrade the gear again. I understand that re-upgrading your gear is not a convenient solution, and apologise for any inconvenience caused by this. As soon as we have any new information to share, it will be posted within this thread.

    If you own the Season Pass, the Wrath of the Druids will show as "Owned" as you own this expansion through the Season Pass. If you have any additional concerns about content showing as "Owned" if you do not own it already, please don't hesitate to let us know.

    @Memnojokasel - I'm sorry to hear that the resources were not added to your inventory following a reset. Were you able to capture a video of this? If possible, could you please capture footage that shows the resources have not been re-added to your inventory following a reset? We can then pass this along to the development team for further investigation.

    Thank you 🙂

    Official Response
  • pesto.
    103 posts

    Happens multiple times for me on every single session. On load, on fast travel, it’s always resetting which is annoying. Any time the connection to the server gets lost (which is very often) and is found again it gets reset.

    I’d really like a fix on this ASAP because it ruins the quality of life to not be able to use or upgrade gear and have constant popups telling me berserker gear is unlocked and then listing every single piece of gear + mounts + skins + whatever else…

    Please just fix this. No more back and forth and trying to not do the job. Look into it, find the problem, push a hotfix. For the love of all that is holy and not turning into Bungie…

  • grind651
    1 posts

    Happened to me today.
    For no apparent reason, all items of the ultimate version were added to the inventory once again. The Berserker Gear has lost all its progress.
    I was able to fix this by loading previous saves (PC)
    Very disappointed, was going to pre-order the new Far Cry. Now first prove that it works and then I'll think about buying.

  • Lnhzz
    2 posts

    So... I have just went back playing AC Valhalla, I'm really at the beginning, and after I talk to Randvi and choose my first Alliance, the game came back to my character and he was NAKED, all Berserker's set was gone! What I did before that was to purchase a free package at the store... Luckly I could restore a previous save from minutes before and all my items are back.
    But I've googled about it and I found a lot of disturbing informations regarding missing items and a bug the weapons would vanish after using the torch. WTH?

  • Ubi-Mark.
    Ubisoft Support Staff 993 posts

    Hello @lnhzz,

    Thank you for bringing this to our attention!

    I can see that this issue has been reported and it's currently being investigated. Can you please provide us with more details:

    • Were the resources/runes returned to you? As you mentioned you loaded your save and everything went back to normal, can you confirm if all of your items returned?
    • How did you acquire the Berserker gear (i.e. Ultimate Edition, using Opals/Helix credits etc)? 


    Many thanks and if you have any additional questions, please let us know.

    PS: I merged your thread with our megathread for better visibility.

    Official Response
  • pesto.
    103 posts

    Ok so far with the latest patch I have not had this bug reappear, so good job guys and gals!

    Unfortunately it’s been replaced with a new bug on “quick resume” where it permanently asks me to reconnect my controller even though the controller is connected, so quick resume is now borked.

  • B00MSIE
    307 posts

    @pesto

    I can confirm this. I constantly get the reconnect controller message on the Xbox series x. Ubisoft really hates Xbox gamers. We get more bugs then on any other platform.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @pesto & @B00MSIE!

    I'm glad to hear that your Berserker Gear has not reset in-game following TU 1.2.2. Thanks for sharing this update with us!

    I'm sorry to hear you're encountered a different issue with your Xbox controllers, though. If you haven't already, would you be able to open a new thread about this issue? This way, we can investigate what might be causing this issue for you without going off-topic within this thread.

    Please include as much information about the issue as possible, as well as any images or videos that you think will be helpful for further investigation.

    Thanks! 😊

    Official Response
  • Lnhzz
    2 posts

    @ubi-mark It has just happened again... I believe it's a bug with the usage of the Store, THANK GOD I've just saved, AGAIN, because this time I would have lost even more [censored]... First time I had did nothing to the set, nor leveled or a single rune equipped, this second time I had it all figured out and when it just vanished I didn't received ANYTHING back, not a single rune.
    It happened right after I oppened the Store to buy an outfit, but now I'm pretty sure I don't want to deal with this game anymore. This is outrageous!
    My Berserker set came from Ultimate Edition, which I would highly wanted a refund. This game is broken as [censored] and it's not free! And I was here wondering about buying costumes, Jesus Christ...

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @Lnhzz!

    Thanks for taking the time to share your report with us. I'm sorry to hear that your Berserker gear reset after visiting the Animus Store. I'm sorry to hear that the runes and resources were not returned to your inventory following this. Just to confirm, did reloading the earlier save restore the Berserker Gear fully?

    If this issue occurs again for you, and the resources/runes are not returned to your inventory, please would you be able to send a video which shows this happening in-game? We can then notify the development team that resources/runes are not being returned to a player's inventory as intended.

    Thank you 🙂

    Official Response
  • meetoo29
    3 posts

    I love that this a a known issue for 8 months that has not been corrected, by a $8.5 billion company they are basically just giving us the bird. I'm going to have to restart from December and hope it doesn't happen again, but I don't want to waste that time. I may just bail on this completely. Its not worth the frustration if they aren't going to do anything. Housr and hours of game play lost for thousands of users and cricket's is what we get. "Our development team is looking inton this" yah, right. For 8 months?? Sure they are....and if you believe that I ha some ocean front property in Denver to sell you. This is garbage and not one bit of any help to be found. Frustrating!

  • pesto.
    103 posts

    Happened here two days ago, on load. The difference from before was there was no popup indicator saying anything had been unlocked, but my inventory status showed all the berserker gear listed as “new” and reset.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    Hello there @meetoo29,

    Thank you for taking the time to share your feedback with us regarding the Berserker Gear. I'm sorry to hear that you have been affected by this issue during your playthrough of Assassin's Creed: Valhalla. I would like to assure you that the development team have been investigating this issue further, and that we have been forwarding the reports that have been shared with us to assist with the ongoing investigation.

    Please note that the player support team are unable to share unconfirmed details from the investigations, such as details regarding fixes or providing ETAs when there are none. Once we have any new information to share from the investigation, we try our best to update you all as soon as we're able to.

    The development team have been able to deploy a partial fix which means that when a reset happens, the resources/rues should be returned to your inventory to allow you to re-upgrade the armour again. We understand that this isn't a complete fix, and the development team are looking into how they can fix what potentially causes the reset to still happen in-game. We apologise for any inconvenience caused by the reset.

    If, following a reset, the resources/runes used to upgrade the Berserker Gear are not returned to your inventory, please would you be able to send a video which shows this happening in-game? We can then notify the development team that resources/runes are not being returned to a player's inventory as intended.

    Thank you 🙂

    Official Response
  • wdavis29512
    1 posts

    @ubi-orion The same thing just happened to me last night right after I purchased items in the in-game store using Helix credits.

  • SteveZ_Pun
    163 posts

    @ubi-orion
    Really ???? Under investigation.... I have the game (Ultimate) since release and still have issues with this items, i was never able to use them.... since November!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    No compensation, no excuse.....

  • meetoo29
    3 posts

    @ubi-borealis no the reset didn't help. It gave me back the items, but no runes or upgrade materials. I'ves uploaded videos already to support who people told me I'm SOL and that I needed to wait until the development team figured it out. Nicer of course, but thats the gist. Wonderfuk, another $90 door stop except I have the digital version, so its more like I burned $90. Useless. Seriously, not helpful.

  • Ubi-Borealis
    Ubisoft Support Staff 2812 posts

    I'm sorry to hear that the runes and resources weren't returned to your inventory following a reset, @meetoo29. If you were able to capture a video which showed the resources were not added back to your inventory, please can you send it to us? We can then pass this along to the development team for further investigation.

    I'd also like to reach out with an update from the ongoing investigation. The development team have announced that they intend to resolve this issue in a future update. We don't yet have a confirmed ETA for when this fix will be deployed. Once we have more definite information to share, we will let you all know within this thread and in the News & Announcements forum.

    Thank you 😊

    Official Response

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